Public Service Center
119 reviews
September 11, 2024
I DO NOT RECOMMEND going to this PSC.
If you want to save your time, go to another PSC. There are not competent employees in the help desk, they do not correctly direct them to the windows, they just lost time. The head of Amanzhol is also not competent, employees make mistakes in his presence, please take control and train the staff. The queue is long, some employees are just sitting there instead of quickly letting citizens go, they are sitting talking, there are simply no words in this PSC.
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1
July 8, 2024
We needed to change our last name, I explained right away that we were changing our passport. They gave a ticket on the resp. and sat and waited in vain. Although we needed to go to the 2nd floor . And they didn't even say your turn is on the 2nd floor. We sit and watch the queue go by but our number is not there , she came up and asked . And they are so on your second, you need to warn people. What are we supposed to guess? 🤦♀️
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1
May 25, 2023
It's a very beautiful building. It is comfortable and comfortable inside. The location is very great
The staff are very polite.
Wishes to increase the salaries of employees because sometimes queues and the quality of service respectively depend on wages.
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4
1
September 19, 2024
Disgusting branch! How can a PSC be without a file printing service!?! People are running around looking for copy centers! Absolute incompetence of employees and managers!
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November 15, 2024
No matter how you arrive, the recording program flies all the time. The coffee shop inside operates without a terminal. The entrance is inconvenient, leaving is a constant torment.
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August 30, 2024
You can't call 1414! He hasn't been up since morning. "I'm sorry," he said. We have already added an autotchik that you can contact during working hours. What is this mockery?!
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August 15, 2023
The air conditioners are working, the navigation is clear, there are enough places to sit down, there is a wait, but not for long. Clear.
A situation arose: they gave me a ticket, I am waiting for an invitation, and now they invite me to a window whose number is larger than there is in the place where I am. Where is the window I need? It turned out to be on another floor. I ran there, it seemed that I would not have time and the next one in turn would be invited.
I would like to add a floor to the navigation.
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1
March 21, 2024
Not competent staff. The manager gave fake information and sent it to the wrong place with a seriously ill mother of 1 year of disability, and the boss, instead of sorting out which manager gave fake information, said go and look for it yourself, he did not want to take measures, but I think we should take disciplinary punishment.
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2
January 30, 2024
I don't know, dear editorial staff, how the PSC works. They collected a bunch of documents, ran, ran to apply for an adjustment of the form2, as a result, as their technical error was, so it remained, the person who is not in the title documents was not removed from the database.
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2
July 28, 2023
Soft poufs, fresh air-conditioned room. I had my documents processed there in less than 20 minutes. And all this for free, with a smile on your face and good day wishes. Our Tatarstan bureaucrats have someone to learn from.
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October 17, 2022
I did an EDS here, as an immigrant from Russia. Everything was done quickly, within an hour. The only point is to buy a USB flash drive for recording EDS, it is better to do this in advance, since I did not find any shops with this product in the vicinity.
I want to thank the IT specialist separately, unfortunately I did not remember his name, he helped me deal with the Mak book (it is not easy to use EDS everywhere with them, especially in Russia)
All the staff are friendly and friendly!
Thank you all!!!
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3
August 15, 2023
Fast and high-quality service.Polite employees told us what to do next with the documents.There are a lot of people, but everyone is following the electronic queue, moving fast.
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May 23, 2023
The staff is incompetent. They could not issue a RVP for 2 weeks. They accept documents and refuse due to the lack of a marriage certificate, despite the fact that the employee took it and scanned it, but the document did not reach the migration. They submitted the documents for the second time, the spouse wrote a statement on his behalf, made a prtr on me, although I already have a🤦♀️ I look at the book, I see a fig. Super unqualified employees, I do not recommend wasting time on this PSC.
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1
July 17, 2023
Like our MFC. It's very similar.
I really liked the speed of the service, and most importantly the attitude towards foreigners.
Especially after the crowds of our deserters filled Kazakhstan. I thought the attitude towards Russians would be worse.
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March 14, 2023
The service is 1000%, everything was done quickly, a comfortable wait, sometimes they do the service in 2 minutes. The staff is very polite, all qualified specialists
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February 21, 2023
They serve on 2 floors. There is a self-service area. There is also a mother and child room. There was a queue of 21 people in front of me. I sat in the queue for about 30-35 minutes. I think it's fast. Everyone I turned to for help was polite. And at the reception, and at the window, and in the help desk. The entrance is from Orynbor Street. Parking is available both from Orynbor and from Mangilik el.
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3
July 18, 2023
Very convenient location, very competent specialists, all operations are carried out quickly and efficiently.
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July 3, 2023
I liked everything, polite and fast, competent service. Managers are masters of their craft! Thank you!
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1
April 30, 2023
clean, convenient, friendly and fast! I made an iin in 30 minutes.
but when I left, there was a huge queue at the reception for the ticket: two men give them out.
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April 29, 2024
There are too many system failures. It's very bad when the centers don't work... for a day... or two. It's a disaster in general
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February 28, 2023
They could not make an adjustment to the iin, due to the change of surname. The refusal came 2 times. One document was not attached, then another. Why is it not possible to inform immediately what documents are needed? They don't know it themselves.
They are sent from one specialist to another. I spent an hour and a half with a specialist. Is it really such a difficult case to change your last name??
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2
August 1, 2023
The passport number was mixed up in the system, and it turned out only in Almaty at the submission of the RVP. When I served in the same PSC, the employees apparently do not pay attention to such trifles , they are not up to people
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March 25, 2023
I put 5 for the service speed. I came to issue an IIN and got the result in 25 minutes. The longest of this time is the queue for the ticket. The IIN itself was also done quickly, in the evening of the same day I received an SMS with the number.
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4
November 18, 2022
Everything is clear and fast. Honestly, I didn't expect it.
The employees are friendly.
I made changes to the iin. Friends said it would take 2-3 days. In fact, I arrived at 10:00, 15 minutes in line, 5 minutes with a specialist, left. At about 16:00, a message came that everything was ready. I forgot to arrive at 16:30.
Beauty.
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1
February 13, 2023
A good PSC. They serve quickly. They answer all the questions. Just a request to work with the staff. The information you ask them is different from what the operator on the phone line says on the same service. There should be some kind of uniform standard for documents.
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February 15, 2023
I really liked the service, as well as the friendly staff who answered all my questions. Fast service.
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November 20, 2022
Good and convenient location. Unfortunately, there is a huge problem with parking. In general, the PSC itself works without any major complaints.
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April 26, 2023
They serve you quickly and efficiently, well done, good staff, one word 👍👏
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2
January 12, 2023
PSC is the meeting place and the place of registration of all necessary documents in our time!
Digitalization is taking "leaps and bounds" and our centers provide a wide range of public services online and remotely!
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October 29, 2024
They were served quickly.
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June 28, 2023
The service is fast enough, the rating is reduced due to the larger number of visitors, but it may be time
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July 28, 2023
Fast, excellent, service. Courtesy, respect for customers
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1
February 25, 2023
The Internet does not work in the building, it is jammed. Long maintenance, the paths near the building are not cleaned, all the dirt is brought into the room.
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November 22, 2022
Comfortable. Heat. The staff is very friendly. They work clearly and smoothly
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February 25, 2023
Everything is polite, clear, and prompt. The queue is moving fast.
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1
May 22, 2023
The PSC of the Yesilsky district of Astana is the best of all PSC of the city.
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May 9, 2023
A passport can be made in 1 working day by paying 5 thousand tenge, or 2750 tenge in 3 working days.
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3
November 21, 2022
If you need an IIN for a non-resident, then you do not need to go to them.
And the lights also give a list of PSCs for non-residents who are not physically present.
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3
May 18, 2022
Kairly kun!
Many thanks to the employee Kairbekova Mahabbat for the attentive and professional service!
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May 31, 2023
Quickly, smartly. But the mobile Internet does not catch
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1
July 19, 2023
I like everything, but it turns out that it works until 18.
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February 16, 2023
A lot of people are working quickly. But you still have to wait
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May 21, 2023
Quickly, politely, professionally
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February 14, 2023
Very understanding and kind employees work and have helped more than once.
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July 24, 2023
They work quickly, explain the answers
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November 17, 2022
They work quickly, solve problems, friendly staff
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1
November 19, 2022
Stylish, few people, fast service
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1
February 25, 2023
It's better than a couple of years ago. The service is getting better
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2
March 10, 2023
Everything is fast, simple and convenient
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March 4, 2023
Experts do not know, they run around and consult with each other
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1