Public Service Center
155 reviews
December 25, 2024
I would like to thank the specialists of the self-service lounge. To Dayan, Aizhan and Beka. Very nice, kind, helpful and competent staff. Well done and clever. They deserve only the best rewards. Raise their salaries and create better working conditions for them.
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March 27
In the PSC of the Bostandyksky district.I had to visit several times. The guys are working quickly.The staff is wonderful. The documents are received on time. They explain all the questions very easily. There is no pandemonium.Everyone is sitting waiting for their number on the electronic scoreboard.And everyone goes to the designated window. Thank you very much.
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April 10
I was there last week, a very nice guy is sitting in the information desk, politely approaches every visitor to the PSC, and the operators are top-notch. They approach everyone competently and individually, well done, very satisfied, clean, tidy, and security is a separate topic. Everyone is told where to go. I recommend 1000% Bostandyk PSC at altitude. 1000%
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March 20
The PSC is located in the middle of the Almagul microdistrict. Convenient location. There is everything you need nearby. Bostandyksky PSC. The staff is attentive. The documents were received within the promised time. I recommend
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April 22
I do not recommend this PSC, spare your nerves. The staff are incompetent and rude - they will be happy to tell you how they are tired of you, send you anywhere and threaten the police just not to answer your questions. The boss will come and watch, shrug her shoulders and run away, sending two old guards after you, who will be more interested in your question than the boorish young ladies at the tables.
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February 4
I applied for an INN, which should have been done in 1 day.Due to a staff error (the middle name was not entered)the document was refused.Very inattentive staff, illiterate.Check and ask again a thousand times if everything is entered.I do not recommend contacting this PSC
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February 19
One of those shopping malls where there is no fuss and pandemonium. I thank Consultant Dayana Abisheva for her prompt work, she helped me quickly organize the documents.
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April 21
There is always a queue in this PSC, but the good thing is that it is always clean and the service is good. Thanks everyone
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April 10
All the staff are very kind, very humane, and they all helped me very well. Thank you very much.
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March 14
the staff are incompetent, they don't know how to make an EDS for a non-resident, they drive back and forth. who should understand the processes, me or them? And no one really knows how to do it.
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April 7
I applied for a new passport, and the old one was canceled, as a result, I have neither a new nor an old passport, professionalism is at the highest level.
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April 21
Overall, it's good, the staff are polite and attentive. But there are no vending machines for issuing coupons. Some kind of last century
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April 23
The electricity is constantly being turned off, the program is frozen, or some kind of malfunction. I have never received the necessary services the first time.
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March 21
Clear and fast! I thank the specialists of the PSC of Bostandyk district!
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October 18, 2024
Thank you, everything is fine. Many thanks to Abisheva Diana for providing timely and quick assistance.
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September 8, 2024
today 07.09.2024 Saturday, I went to the PSC to get ready documents, but it is closed. why is it written and said that on Saturday they work until 13.00, when the doors are closed and does not work on Saturdays. then take it away and do not say that the PSC works on Saturday until 13.00.
and on weekdays they work from 09.00-20.00
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December 19, 2024
Disgusting PSC, employees are rude and address you. I demand to take action! Employees must follow the chain of command in communication!
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March 25
Public services are provided quickly and efficiently
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May 19, 2023
A good convenient
PSC is primarily created by the visitors themselves
If you book a visit in advance, clearly explain what you need, then they will almost always be able to help you
If you doubt that you are being properly provided with a service, it is better to ask again
Feedback channels work well, after scanning the QR code, you can write a review and they will contact you
The door of the head of the PSC is always open and there is always a live queue, the head himself is ready to help and answer questions. Sometimes he can be seen passing through the hall
They say other PSC's are more difficult and worse to maintain
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December 23, 2024
Why don't they pick up the phone? They don't answer any phones, there's no help from them, they're just boors.
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March 13, 2024
A terrible attitude towards people, they don't really explain anything, they don't solve problems, they don't help and don't want to help, they can send them to another place a hundred times and say that it's not their job to issue a PRTR and so on, everything is terrible and I want to cry
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April 5
Judging by the reviews of other PSC, this one is the best) They will always help
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March 30
Everything is very convenient, made for people.
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April 22, 2023
A great center. Good quality of service provision. I've been there twice. You get a ticket quickly, the electronic queue also passes quickly, you expect a sufficient number of seats in the hall. All questions are answered kindly.
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March 19
I'll take all the necessary documents here.
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June 18, 2023
I received the IIN here. I couldn't get it on the first day, they referred me to a non-working database.
On the second day, I received the IIN, but the operator guy confused the city and my IIN was attached to the base in Astana (the PSC is located in ALMATY!)
After calling 1414, they explained to me that this was a mistake and in order to fix it, I need to go to the tax office and write a statement. The tax office gave me the forms and sent them back to the PSC. The distance between the tax office and the PSC is 40 minutes by taxi.
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June 22, 2023
Professionals in their field will solve any problems according to the norms and deadlines, politely and competently serve any client, give professional and understandable advice.
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January 24, 2023
A terrible attitude, I received a RVP, I came with a set of documents on the site, they sent me they said all the scans should be combined into 1, I went to combine them, I stood in line again, then they said I needed an RKA, I went to find out the RKA, I stood in line again. And so they send it several times, people defend it 3-4 times in line per day.
+ in addition to all the computers that are for use in the PSC, I came up to do a scan, they did scans for free in front of me + I also did it myself for free before that. The employee who was sitting on the scans, when it was my turn, said that the scan was paid 3000th by transferring it to Caspi))) It's complete nonsense. I recommend everyone to go ahead with a laptop. otherwise you'll get tired of driving.
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March 22
Prompt and fast service
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January 13
Not served. It's a terrible place. I don't have the words.
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March 24
The building is shabby and the staff is not competent.
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July 25, 2023
The cash register is not working. The old man can't be paid. They don't understand your caspi. They have a halyk bank. Employees do not solve their problems. They are sent to other PSC. In other PSC they will be sent to the place of residence. Pity the old people. It's kind of inhumane.
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September 14, 2022
When applying for maternity benefits, I had to visit this PSC 3 times and Babaeva 33 1 time. The staff are incompetent. There was a work vacation in August, which I reported every time I visited. For the first time, they just sent me home saying that they were waiting for information on income for August. For the 2nd time, they accepted an application for benefits, but they said to take an extract from the vacation order to Babayev 33. I had to go for an extract. I took the statement to Babayev 33, where all the same incompetent people said that they did not need this document. But that they have registered everything. After a couple of days, I receive an SMS saying that there is not enough document, call 1414. I've been calling for half an hour and no one answers. Then the operator replied and said that he needed INFORMATION ABOUT the INCOME FOR AUGUST!!!!! I replied that I had already taken the document to Babayev 33. The operator gives me Babayev's phone number 33. No one answers this number. Tomorrow I will go to this PSC for the 3rd time. All this is pregnant, half a day to go back and forth. It's good that I'm not lying on preservation. Profoundly incompetent and indifferent employees. Shame on you!!!!
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May 29, 2023
The PSC has nothing to achieve for a year, I can't find where to get court decisions, they recruited young people but there is no sense, they drove back and forth in vain, I paid for the document, it was unnecessary at all,I went to the Auezovsky PSC, they clearly gave the answer where, why, smart people are sitting, not young people know their work☝️
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June 8, 2023
The staff is rude and does not perform its functions, I stood in line 2 times. The program doesn't work forever. There is also no bathroom.
You can also stay all day and find out at the finish line that the site does not have a complete list of documents, you had to personally find out from the migration service.
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April 7, 2023
Not bad, in general. But what kind of package of documents is actually needed for a particular service - you will only find out on the spot. And you will go to pick up this package. Hopefully, nothing will change by the next visit. But it can.
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April 10
Super fast convenient
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July 11, 2023
The employee who is engaged in receiving docks on the RVP, such an unpleasant-looking young man at the last table (table 22, I may be mistaken) the most disgusting employee. I stood in line for 2 hours and had to hand-file a statement in 5 minutes. I didn't let him do it, I immediately called another person. He says it's not my problem that they stood for 2 hours. Although this application is also filled out on the spot, it is so. I have never seen a more disgusting bureaucrat. I will come and file a complaint against you, because such a disgusting job and such a disgusting attitude is not normal and such a person should be driven into the neck
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June 28, 2023
It's fast enough, but you can feel the glove compartment.
For example, forms in different places, a system for issuing coupons through a queue. In general, it is necessary to implement the 5s and Kaizen system
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April 15
They cut the money from the visitors.
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March 19
Fast service.
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April 14
The best PSC in the city
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October 2, 2024
We were served promptly. There are no complaints
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April 15
Very convenient
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April 17, 2023
Then the theme did not work , then there were still unclear reasons to .I didn't get my passport ready, but I just came home in the summer with a message that I was ready and had to go 3 times already
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June 2, 2023
I really liked the service. A clear consultation, and I waited 6-7 minutes. A day later the document was ready. I received it immediately after 3 minutes.
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May 9, 2023
The staff helps with all questions. I especially thank the staff of Aizhan and Serikbol Ramazanovich.
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April 8
Some disadvantages
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June 7, 2023
Good wizards work here. Everything was explained, prompted, and an EDS was made in a few minutes!
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June 9, 2023
When it's like downloading, but there are no problems with documents. I made out a lot and often, always a good attitude.
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