I took out an identity card, an employee of the migration service department, A. R. Turebekova, explained in detail all the nuances, and quickly issued it. Thanks!
I've been trying to get through for several days.the result is zero.I paid for the speed of obtaining the certificate, more than the allotted time has passed, I can't get through any SMS.ask for leave from work, and if it's not ready?We have to go through the whole city.I'm here on a business trip.poor work of the PSC
I came to Karaganda on business and, in particular, for paperwork at the PSC.I was pleasantly surprised by the lack of o4 lines and the mobility of the service, as well as the skilled work of the operator Bazarbayeva.The only thing is: the poor quality of the Internet, but I think it does not depend on the management of the PSC, so I put 5 stars.
It is not possible to get through to any phone. The answering machine only takes time, and gives answers that are understandable without it. Why specify phone numbers if no one answers anyway
The queues are huge, most of the staff does not seem interested in their work. Or she is interested, but carefully hides it. Sometimes they give information that does not correspond to reality, which is why you have to run around with documents more. For non-citizens of Kazakhstan, it is a big problem to pay for documents, because they did not accept cash, and we do not have Caspi. I didn't expect this from the PSC at all.
There were a lot of people, everything was explained, the guys in the PSC are smarter than the female employees. Super, they explained everything quickly and helped.
Excellent PSC. The staff are polite, always try to help, explain clearly. Convenient location. After canceling the appointment, it got better. There may be queues, but we are usually lucky
They took a strange practice in the form of guards at the entrance, who are not allowed into the premises of the PSC. They behave brazenly and defiantly. They decide who to let in and who not. The coupons themselves are never in paper form at the coupon issuing terminal. They say remember your queue sequence number. The employees themselves, for the most part, do not know their jobs. Very often they run to more experienced employees for advice on what documents to require from the applicant, do they really not undergo training when applying for a job? I wanted to go to the head with a complaint about the so-called guards, but it was so easy to get to him, they wouldn't let me. And that's all in 2021. It is a pity that there is no alternative to this organization. They would not have survived in a competitive environment. But, their first leader, the one that Musin Bagdat, periodically posts on Facebook that everything is fine with them. In fact, before, about two years ago it was a thousand times better.
Good evening!!! I just visited you recently((((
The first thing I did was, as you keep telling everyone, I booked a queue, and waited with everyone on the porch of this building, you can run everyone in a row who just consult... I went in at 10:40, the result was sent to the others who just came in for a consultation. And again, the queue, it turned out that the base was hanging.... First, they sent him to one consultant, it turned out that he did not have a scanner, and they sent him to another where he needed to stand in line again. Now the most interesting thing is that they do not see a flash drive where there is an EDS, thanks to the consultant, the girl gave her flash drive))) and again, they sent it to another and again the queue))))
Replace all the equipment, it is already outdated
Everything that needs to be done, they work quickly at the same time without unnecessary nerves, answer all questions, repeat if it is not clear, they will prompt
No matter what anyone says, this is a really good PSC. Responsive staff and convenient location of tables and waiting room for your turn. I moved to Moscow and I understand that it is very cool that you can solve almost all significant issues in one place and do not have to run around the city and collect all the papers separately
There's nothing to say right now that everything is fine.weekends are Saturday and Sunday are not working. Having to leave work via the Internet is not an option that finding out an inconvenient schedule is also a help desk. Does not work on weekends.Inconvenient.
A very long discussion.The hall is a mess.There are no terminals.It is not clear who is standing where.There are a lot of migrant workers, local residents have to stand in line for a long time until their whole crowd passes.
Not that the staff does not know their job, but the Director (foreman of the PSC) pretty boy adequately quickly solved the problem, served at the highest level
A terrible PSC. Especially the Emigration Service Find fault with every comma And Treat the existing errors in their own way. Especially those who make an extract for permanent residence in Russia Are afraid to remain without Russians
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TeeMooVan
Level 8 Local Expert
May 23, 2023
They serve as expected, but it is too busy and there is an atmosphere of "stress" from this brings the market.
Convenience! When specialists of different fields are gathered in a single place, this is professionalism. The state cares about citizens! No matter how anyone turns their nose up.
Convenient location. The most expedited solution of issues. The necessary certificates, documents, registration and de-registration are all in a single field. I like it!
The PSC clearly does not know how to cope with the influx of people. Rudeness is also enough and incompetence. But if you came to make "popular" services, then everything is OK.
I came to the PSC to find out if I need to make passports for children, the consultant gives me a coupon and says you need to go to the immigration police, I waited in line, I come up there, a girl is sitting there, I ask her (please tell me that the whole family is going on vacation to Russia, my husband and I have ID cards and the children have birth certificates, we do children need to get passports? ) And she answers me , ask at the train station at the ticket office , we do not deal with such issues , we only make passports. How is it that the immigration police does not know the laws? And how can such specialists trust their documents? Where are we going?
The queue is moving slowly. There are not enough employees, empty tables during rush hours, in the evening, when everyone comes after work. Consultants don't talk politely to the elderly. They could not provide me with a service, the money was not returned at the cash desk. I wrote an application, they are considering it for a week, then there is no boss, then I just haven't signed it yet... A mess starting with the manual. The cashier took a commission of 150 tenge, they also do not return for an unproven service. I asked for a complaint book, but they refused, arguing that it was over...
The staff is more busy with their own conversations, they start to get nervous if you ask questions of interest, today I witnessed the indignation of a citizen who could not help with the question she was interested in. In general, the atmosphere is tense.
The room is large, but the movement of customers around the hall is poorly organized. There are few information signs. For the first time, it is not clear where to go. And there is always a queue at the reception and even to find out something, you have to stand in line.
There are just no words, only emotions.there are a lot of people, consultants are not competent, the program fails, it is not possible to enroll in an electronic queue, then throws it out or does not respond.