He's boiling with anger. The Internet provider is the worst. They do not respond to requests for repairs. You can wait a week or a month, if you're lucky. The speed is 20 instead of 100 , God forbid . It is interrupted all the time. And it's not just me, but all the neighbors. To all complaints, and at least some kind of clear answer, the operator is rude.
I sell household appliances and often come across smart TV settings. Today, a customer who came to the store for a Yandex-based TV asked to set up only one function - IPTV, since the TV was intended for grandma and the rest of the functionality will not be in demand. It was not possible to find the url of the playlist on the Internet, so it was decided to simply call the provider's support and request either an SMS or an oral address so that I would write it down under dictation. The girl who answered the phone said that you need to log in to your personal account and get a link from there. Please clarify to me that I am just a salesman in a store and do not have access to my personal account, and when the TV is at the address, my grandmother will not be able to do this, I also was not offered any option other than how to log into my personal account. In this regard, I want (by greatly reducing the number of slang words and expressions of extremely negative content) to express my indignation that you, as a representative of the provider's TECHNICAL support, should not behave in this way, and if you cannot tell me the usual address of the playlist, then what will you offer me if I do not have the Internet? Should I reboot the router? Do your job descriptions even provide ASSISTANCE to subscribers? Is it possible that the preservation of reputation is also in the sphere of the company's interests? In general, I am outraged and disappointed by this attitude. At first glance, such a banal problem and such a tough rebuff in the bureaucratic style of early socialism - like IT IS NECESSARY EXACTLY THIS WAY AND IN NO OTHER WAY"
Nonsense!!!!!!!
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6
Сиволай Виктория
Level 3 Local Expert
September 15, 2024
The worst Internet provider in Donetsk. Constant interruptions and poor Internet quality, the operator girl offers only one solution for everything: "Restart the router." 3-4 times a week, you have to steadily dial because of the terrible quality of the Internet.
The visiting group works when it wants, the operator does not name deadlines for troubleshooting problems.
The provider takes advantage of the fact that one serves customers on his site.
We would love to switch to another provider.
We did not get acquainted with the advantages, I left a request for connection, 2 weeks have passed, silence, I called back, they say they do not know what time frame they will do it... Wait for it... Not competent
+++++ (6 out of 5) I bet!!! Well done guys! There were no communication interruptions - NEVER!!! During the shelling, I want to thank all the brigades that are leaving! for example, today on 03/29/2023, the cable was interrupted, an hour later they are already making food (during shelling), I personally saw it. For the sake of something small, the guys are taking risks! thank you!