Maps • Doha • Airlines

Qatar Airways Operations Centre

Rating 4.0
43 ratings
24 hours
Doha, Zone 49, Hamad Airport

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Address

Doha, Zone 49, Hamad Airport
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Contacts

+974 4010 2600
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Business hours

24 hours

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Rating 4.0
43 ratings
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14 reviews

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Level 3 Local Expert
November 4, 2022
Three stars for a brand new plane. All. We flew as a family to Dubai with a transfer in Doha, took tickets six months in advance, the connection was supposed to be 2 hours in Doha and departures at normal, not night time. As a result, two weeks before departure, they sent a letter, changed our flights to the most inconvenient, night flights, with a round trip in Doha for 14 hours!!!!! We lost a day at the hotel because of this. They didn't let you out of the airport in Doha, you had to issue a fan ID card in advance, even if the championship starts in 17 days and you are not fans. In general, they did not see Doha. After a night flight from Moscow, we were tired to death. I had to take a hotel room for 400 euros (4 people) to sleep, in fact, all these "events" with ID and not leaving the airport were calculated for the purchase of rooms. My son forgot expensive headphones on the plane, the room of lost things was never found, they assured me at the information desk that they searched and did not find it, well, well. The process of searching for lost items is absolutely not organized and is not understandable for foreigners. Well, finally, it blows in airplanes so that I had to wear a down jacket. People with weak immune systems, dress warmly for Qatar Airways flights.
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Level 8 Local Expert
December 24, 2023
SVO - DXB flight on B 787-8 (Dreamliner). The plane is 9 years old. The chair I was sitting on is broken. Before boarding, two flight attendants somehow tore off the jammed back of the chair. The media equipment is old and buggy. There's not much to watch or listen to. HKT- DXB flight on B 787-9 (Dreamliner). The plane is fresh. The light does not turn on in the toilet after the door is closed. You know what it's like there. The shawarma that I handed out for lunch was very spicy, the salad inedible. When I asked why they didn't warn me that the food was spicy, they shrugged their shoulders. And they also have a "trick" - to turn off the light in the cabin during the day, like someone is sleeping there)))! DXB - SVO flight on B 787-8 (Dreamliner). The plane is really old. The paint from the wings has peeled off in places along with the primer, in places numerous traces of smearing and painting over are visible (see photo). Either the operating conditions do not correspond (according to experts), or the aircraft is damaged.
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Level 4 Local Expert
October 30, 2022
The company has changed the time of the connecting flight. As a result, I had to spend 18 hours at Doha airport instead of 4 hours. At the same time, no compensation was offered. In response to a written request, the staff recommended using the airport's paid services. At the airport, on principle, I tried to get at least a voucher for meals during these 18 hours of waiting. They were sent from one employee to another for a long time, and eventually they were rewarded with $ 8.5. For this amount, you can buy a glass of juice at the Doha airport. Or one 0.5 bottle of water (not enough for two). It should be understood that I would not willingly buy tickets with such a transfer. The purchased ticket was purchased precisely for a short connection, which the company deprived me of. To be fair, the service on the plane itself is good.
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