I recommend taking rooms with a view of the water, I will immediately warn you that it will be noisy because there is a busy road below, but the view into the courtyard is really terrible and it is better to tolerate noise)
Up to 5 stars are far away primarily in terms of the cleanliness of the rooms and the whiteness of the bed linen. There is dust on the floor, some small specks of paper, elastic bands from hair… The toilet was obviously not cleaned by our arrival, as follows, and there is no need to talk about the sign on it that it was treated with antiseptic, etc. Sound insulation from the corridor and neighboring rooms is "0". View from the window 👌 - if you take it with the corresponding paid option, I do not know the others. The location of the hotel is convenient for those who want to walk along Istiklal Street.
The mirrors in the rooms are all in divorces (first they were moved into one corner room, then, at our insistent request, they were moved to another). The smell of cigarettes from the next room was felt in our room. Gels and shampoos are given out directly by 1 piece. The reception is tiny with an unfriendly girl-a hotel employee. In general, the good name of the 5* chain hotel was not confirmed at all at a very low price. Our rating is 3+ or 4—. We do not recommend and will not go there anymore.
We booked and paid in full for the hotel from September 12 to 16, 2021 on booking. We arrived at the hotel at 6 a.m. on September 13, as we arrived on an overnight flight. We were checked in, in the morning we received a refund from the booking that the hotel canceled our reservation because we did not arrive. After finding out, we had to re-pay for the three remaining days at a price more expensive than the one at which we booked . We didn 't hear any apologies . The rooms are disgusting, it stinks (in a non-smoking room). When taking a shower, they found that there were no towels in the room, they called the reception - they brought it , the next day after cleaning the room - a similar situation. Strange service for a five-star hotel. The air conditioning in the room does not work , the windows do not open because they are panoramic. The linen is all washed , towels and bathrobes are old . Towels are provided one per person. But there is a bar (food, drinks , condoms - everything is in front of my eyes) as if we had stopped into some kind of Mess. We relax in the chain of these hotels regularly. This is the first time such a service has been provided . Horror, the declared stars do not match. When choosing a hotel, I definitely do not recommend this hotel to anyone!!!!
The hotel is generally good, the location is convenient. The breakfasts are varied and delicious. The reception staff is very helpful. But, in the room for 6 days of stay, cleaning was limited only to changing towels and shampoo. That is, the room was not cleaned in principle. For this fact, you can put a minus, it negates many other advantages of the hotel. I also do not recommend taking a massage at the spa center, take your time and it will be a pity to pay for such a low level.
I didn't like it. We came with our family for the weekend, the child has a doctor. Upon check-in, the room was "improved", but it turned out to be very cold, the split system does not work. We say: move into the room we paid for, to which the manager said - we will bring you heaters. The children were eventually accommodated for 1 night in a warm room, we slept in a cold one. And this whole story is completely irrelevant on the part of the staff. Drinks in the lounge bar were included in the bill, although the reception and booking indicated that they were free. I make a discount for the off-season and a non-European-American passport, but I will not go there anymore. Although the view from the window is amazing, the seagulls are soaring.. We lived in a golden horse room
Great hotel. Near the Galata Tower. Some rooms have a view of the Bosphorus. Breakfast is simple, but good. The room is cleaned every day. There is a spa and a small pool.
Very dilapidated hotel, dirty. The bed linen is stained, the towels are washed to a gray color. Towels are provided for one guest. There are no bathrobes. The windows don't open. The rooms are small. Of the advantages, well, maybe silence. The location is so-so. The metro is nearby, but it is not convenient for walking