I haven't been to the hotel itself. I was in the Periwinkle (the bar under the hotel), the service leaves much to be desired, I ordered a Greek salad with focaccia, in the end they brought the usual cucumbers and tomatoes, ordered a Caesar salad, brought an iceberg seasoned with mayonnaise, the staff looks into the guests' mouths brazenly and it does not bother them. There was a dress code, but more than half of them wore tracksuits. The waiters themselves do not know what they are serving to the guests. And the prices are like in a gourmet restaurant😅 I really hope that they will improve.
We have a difficult trip to Kazakhstan and we have a big group check-in at the Ramada in Turkestan. Our expectations were met 100%. The hotel is excellent, there is absolutely nothing to complain about - clean, cozy, quiet rooms, excellent and varied breakfast. Separately, I would like to mention the responsive and friendly staff and in particular an employee named Maftuna - a very great professional and just a good and friendly person! I definitely recommend this hotel!