I needed a certificate of family composition. Two passport officers changed their passports . The visitors filled out the forms themselves. At the same time, they rewrote them three times. And because of one certificate, which is issued in three minutes, we had to wait an hour and a half. (Despite the fact that you do not need to fill out any forms to receive this certificate)While people were filling out the forms and rewriting them three times, two passports could be given ten such certificates, rather than gathering a crowd (there were 5 people behind me, some just turned around and left.)!"We have registration" What kind of registration if people filled out the forms themselves, and the passport officers created the appearance of work. No organized work. So you should put another passport officer to work for such quick operations. Or to issue certificates during registration, rather than create the appearance of work. That's right, people wrote in the comments - the service is at the lowest level. And we live in the 21st century.
The process is fast, there was practically no queue. The staff is polite, explained everything, helped with translations. In principle, everything is convenient, but online would be faster
I will describe my experience in communicating with a specialist whom I encountered on the issue of recalculation for the removed water meters in my apartment on December 20, 2024. When talking to me on the phone, the specialist concealed that the reporting period for taking water meter readings was on the 31st of each month, but said that payment for water consumption in November was made before December 25, and deliberately misled me, explaining that the water meters were removed on December 20. I recalculated 56 rubles and 22 kopecks for the main payment, and I paid 82 rubles and 75 kopecks for December 2024. It was hard for me, because I'm a group 2 disabled person and I'm entitled to benefits, but recalculating the water was a disaster. This is a huge disadvantage in customer service. Leonid Ivanovich Shkolnikov, 54, a resident of Mogilev, is a disabled person of the 2nd group.
Not only is there not enough space, but services cannot be paid for. You either need to go to the cashier a block away, or via the phone (which is not an opportunity from the RCC), while many do not accept payment through their erip. You're rushing to pay. Why is there no way to at least pay with a card? What is required of everyone! The Stone Age. The procedures cannot be paid for under the contract after registration, only immediately. One of the backward RCC of the city.
They explained everything very calmly and helped me with the questions I was interested in. The passport officer was very pleasant to talk to. There are no complaints. Give strength to workers with citizens like us)
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Andjey Holosoff
Level 8 Local Expert
November 8, 2024
The RCC is operating normally, surprisingly there are no queues, or there are almost no queues. Courteous service, assistance and advice are provided to you in almost the best possible way. Old repairs and walls were boring and depressing, but now it's quite decent. The rating is a solid "five".
Everything is fast and convenient, versatile staff and this is the most important thing. Thank you for your prompt and competent explanation. Good luck with your work?
Excellent staff, thanks for the help in filling out the documents, I registered my brother in my apartment, the staff turned out to be very polite and friendly....
I liked that I left an entry in the complaint book about the bad attitude and lack of pens on the tables and the answer came quickly enough, where it was said that a conversation was held and pens were added to the tables. I came to them another time - I really have pens) Nice, thank you
Polite staff, they let you go quickly , you don 't have to wait long . The pile work is done competently .While the documents are being done, you can wait . The room is made comfortable .No matter how much I go there, I really like it.
They could not say the whole documents for registration. I had to go home three times. One and a half km on foot. Downs!!! If you can't memorize such elementary stuff, honestly say: read it on the counter!!!! (I really messed up too: I should have said right away: "all the documents." And I was just saying documents.... In general, after the second return, I just screamed at them from impotence. And they, too, at least once apologized or something sensible in response!!!!! (By the way, when I came for the third time, an absolutely adequate kind woman was sitting). )There's an old, Soviet piece of paper hanging there, which is difficult to notice - behind a bunch of "advertising" on the stand!!! There are all the documents for registration, registration and analogues. I was looking even before I turned to them. It's hanging right between the passport holders. A4. Grey. On old paper.
I had to wait for my turn for 20-30 minutes, but it's understandable that the workload is always high. There are no questions for the staff, I advise you not to be shy and consult in advance, so as not to run after missing documents and certificates))
I was satisfied with the service, everything was told, prompted, advised. The staff is adequate, they do not attack people, but politely ask them to either wait or redirect them to a free specialist. By the way, there are no queues, there is a maximum of one person, and he is quickly serviced
No matter how many times I come, there are always polite passport officers. The service is pretty fast, even if there is a long queue. Therefore, I give 5 stars.
I had to visit several times, the specialists are quite competent, attentive and responsive. Passport officers do their work quickly and carefully. Convenient operation mode. Receipts for housing and communal services come regularly, that's why the current repairs of houses under the maintenance of housing and communal services were carried out with the same efficiency. But the cost of deductions for current and major repairs is very impressive in terms of revenue. The location is not very convenient, especially if you have to take a certificate in winter. The bus stop is about 800m away. 😤
I applied for registration.Very attentive and polite passport officer, explained everything, helped fill out the documents.Communication left a pleasant feeling. It's a pity I didn't ask her name, I should have worn a badge!)But this is not for criticism, but as a suggestion!)
The working time is convenient.
The staff is generally good: most of the employees answer the questions asked and do their job in full.
When making a phone call, everything is also informative.
Slowly, the level of work of the RCC is growing, which may not please
There are two girls who are smart 😌
They will explain everything , chew it up and put all the information in their mouth
All the other little snakes, always busy
And of course, as always, there is nowhere to park
Good staff, they will tell you everything, they will show you when filling out documents. If you call by phone, then everything is OK here too, polite communication and answers to questions are provided
They say one thing on the phone, but in fact it turns out completely different!
Incompetent.
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Славянка
Level 9 Local Expert
December 18, 2021
Good location of the bank branch. I like the fact that ATMs are located separately, you do not need to enter the operating room. Polite staff. And also nice bonuses: yesterday they offered to issue a bank card at a reduced price.
There were a lot of people, but only two passport officers worked
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Владислав Нестеров
Level 10 Local Expert
April 26, 2022
Two passport officers who have a queue for an hour or two and 4 more free windows with bored girls. But the specialists are good, while I went to get the missing document, they filled out all the necessary papers for me