He gave me a replacement passport. Passport officer Alina (I forgot the patronymic) explained very clearly what to write where, what other pieces of paper are needed, how much to pay where, and most importantly, she communicated politely and positively. Although it was the end of the working day!
In general, oddly enough, we were satisfied with the courtesy and competence of the employee, thank you!
I want to express my gratitude to the senior passport officer Navigator Natalia Georgievna!
She courageously answered all my stupid questions, helped with filling out documents, was positive and open!
Natalia Georgievna is a professional and a wonderful person!
Thanks!!!
P. S. And the other employees were very friendly. I'm surprised there are negative reviews here.
Some serious issues can be solved for years... Either someone is on vacation, or it's not a reception day... Then the sick leave... If you want it to be faster, you drive yourself and collect certificates for a fee. And then the holidays. Then something happens again... and collect all the information again... Well, if you just need some kind of certificate, or change your passport, no problem.
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Лапшин
Level 7 Local Expert
May 20
They work, they have good specialists, they are patient, polite, the service is at a good level, there is something to compare it with.
The specialists are great, they will always tell you all the information, tell you what information is needed and where. Thanks to the passport officer Natalia-she will always provide advice and help, chew everything up
Yesterday, the passport officer finished work 6 minutes earlier and did not receive a pregnant woman who stood for more than 40 minutes - disgusting attitude towards visitors!...
A citadel of evil and a hotbed of bureaucracy. Stock up on nerve cells - here you will spend them all.
The only plus is that the employees are really trying to help you and get into the situation.