Minsk, Niezaliezhnasci Avenue, 134/1помещение 28, этаж 2
Raschetno-spravochny tsentr № 1 Pervomayskogo rayona
Directions
Ushod
510 m
Kiryla Turawskaga
288 m
175 reviews
August 8, 2024
It is difficult to find, easy to lose and impossible to forget.
Advantages: convenient opening hours, excellent repair, air conditioning and toilets in the waiting room.
Cons: there is no normal navigation and in order to find where this institution is located, you will have to practice orienteering; coupons can only be taken at the reception, and you just need to read the information kiosks; there are a lot of jobs, and specialists were not brought for them, because of this, waiting in line for 20+ minutes; the specialists themselves 50/50 came across as polite and they are patient with my stupid questions, and boorish with rolled eyes at any word you say.
To improve the work: 1) Make normal navigation in the shopping center with bright and visible signs from afar; 2) Add the ability to independently take coupons in the information kiosk; 3) Hire more specialists, not everyone wants to grow old in line; 4) Increase the PO and improve working conditions for your specialists so that they do not growl at people and roll their eyes only with pleasure realizing what a wonderful place they work in.
See original · Русский
15
3
August 3, 2024
The waiting time for your turn is very long on any day of the week, so feel free to include at least 3-4 hours of waiting in your plans, even to receive the most insignificant certificate or statement. And if you go for the first time, it will be a problem to find the location of the RSC itself in the wilds of the Persha shopping center, focus on the Vitba pavilion and to the left of it, it is better to ask a security officer right at the entrance. And in terms of service by specialists, there are absolutely no complaints, everything is done competently and they advise on any related issues in the most detailed way.
See original · Русский
8
1
December 20, 2024
It is located INSIDE the building, the entrance is ordinary, not separate. There are few pointers to find. At the same time, the location of the cash register center itself is strange: you first need to find the door with the inscription "DZYARZHPASLUGI" and guess that this is a cash register center. Then you go in and there's a big space where the girl behind the counter is hidden. You need to approach her and ask for a ticket. Honestly, it's extremely illogical and ill-conceived for people who got here for the first time.
They gave me a ticket and sent me to the 1st gym. In front of me (judging by the coupon, there are only 2 people to replace my passport) and 3 specialists. The hall was almost empty. I've been waiting for AN HOUR!!!!! just change your passport.
For some reason, everything took a very long time. The staff is polite and works with high quality, but due to the fact that you have to do a lot of things that people themselves have to do, because no one UNDERSTANDS anything AND THERE IS NO ONE TO ASK AND EVERYONE MAKES MISTAKES, you wait for a meeting with a long-awaited employee to finally do everything properly and fill out, the staff just do extra work with by every person. And there are clearly not enough employees (although a huge number of tables are provided).
For some reason, employees have examples of filling out forms, and if you make a mistake, you sit and rewrite everything with a specialist and waste your time and someone else's.
Wouldn't it be easier to make sure that people are informed as much as POSSIBLE IN ADVANCE? (not just one sheet, but many options for filling out and paying with consistent actions for first-graders!)
And just one additional employee to whom you could contact BEFORE calling a specialist would solve so many problems and time losses!
See original · Русский
1