A pleasant gift for residents of Pervomaisky district of Minsk! A spacious and comfortable room, an electronic queue, a short wait (many specialist jobs). At the entrance, the one window service will issue a ticket to the appropriate specialist. Parking is large, free, barrier-free from the Pershy National shopping center, in which the cash register center is located on the ground floor. The staff is polite, friendly and patient.
It is difficult to find, easy to lose and impossible to forget.
Advantages: convenient opening hours, excellent repair, air conditioning and toilets in the waiting room.
Cons: there is no normal navigation and in order to find where this institution is located, you will have to practice orienteering; coupons can only be taken at the reception, and you just need to read the information kiosks; there are a lot of jobs, and specialists were not brought for them, because of this, waiting in line for 20+ minutes; the specialists themselves 50/50 came across as polite and they are patient with my stupid questions, and boorish with rolled eyes at any word you say.
To improve the work: 1) Make normal navigation in the shopping center with bright and visible signs from afar; 2) Add the ability to independently take coupons in the information kiosk; 3) Hire more specialists, not everyone wants to grow old in line; 4) Increase the PO and improve working conditions for your specialists so that they do not growl at people and roll their eyes only with pleasure realizing what a wonderful place they work in.
The waiting time for your turn is very long on any day of the week, so feel free to include at least 3-4 hours of waiting in your plans, even to receive the most insignificant certificate or statement. And if you go for the first time, it will be a problem to find the location of the RSC itself in the wilds of the Persha shopping center, focus on the Vitba pavilion and to the left of it, it is better to ask a security officer right at the entrance. And in terms of service by specialists, there are absolutely no complaints, everything is done competently and they advise on any related issues in the most detailed way.