Raschetno-spravochny tsentr № 1 Pervomayskogo rayona
175 reviews
August 8, 2024
It is difficult to find, easy to lose and impossible to forget.
Advantages: convenient opening hours, excellent repair, air conditioning and toilets in the waiting room.
Cons: there is no normal navigation and in order to find where this institution is located, you will have to practice orienteering; coupons can only be taken at the reception, and you just need to read the information kiosks; there are a lot of jobs, and specialists were not brought for them, because of this, waiting in line for 20+ minutes; the specialists themselves 50/50 came across as polite and they are patient with my stupid questions, and boorish with rolled eyes at any word you say.
To improve the work: 1) Make normal navigation in the shopping center with bright and visible signs from afar; 2) Add the ability to independently take coupons in the information kiosk; 3) Hire more specialists, not everyone wants to grow old in line; 4) Increase the PO and improve working conditions for your specialists so that they do not growl at people and roll their eyes only with pleasure realizing what a wonderful place they work in.
See original · Русский
15
3
August 3, 2024
The waiting time for your turn is very long on any day of the week, so feel free to include at least 3-4 hours of waiting in your plans, even to receive the most insignificant certificate or statement. And if you go for the first time, it will be a problem to find the location of the RSC itself in the wilds of the Persha shopping center, focus on the Vitba pavilion and to the left of it, it is better to ask a security officer right at the entrance. And in terms of service by specialists, there are absolutely no complaints, everything is done competently and they advise on any related issues in the most detailed way.
See original · Русский
8
1
December 20, 2024
It is located INSIDE the building, the entrance is ordinary, not separate. There are few pointers to find. At the same time, the location of the cash register center itself is strange: you first need to find the door with the inscription "DZYARZHPASLUGI" and guess that this is a cash register center. Then you go in and there's a big space where the girl behind the counter is hidden. You need to approach her and ask for a ticket. Honestly, it's extremely illogical and ill-conceived for people who got here for the first time.
They gave me a ticket and sent me to the 1st gym. In front of me (judging by the coupon, there are only 2 people to replace my passport) and 3 specialists. The hall was almost empty. I've been waiting for AN HOUR!!!!! just change your passport.
For some reason, everything took a very long time. The staff is polite and works with high quality, but due to the fact that you have to do a lot of things that people themselves have to do, because no one UNDERSTANDS anything AND THERE IS NO ONE TO ASK AND EVERYONE MAKES MISTAKES, you wait for a meeting with a long-awaited employee to finally do everything properly and fill out, the staff just do extra work with by every person. And there are clearly not enough employees (although a huge number of tables are provided).
For some reason, employees have examples of filling out forms, and if you make a mistake, you sit and rewrite everything with a specialist and waste your time and someone else's.
Wouldn't it be easier to make sure that people are informed as much as POSSIBLE IN ADVANCE? (not just one sheet, but many options for filling out and paying with consistent actions for first-graders!)
And just one additional employee to whom you could contact BEFORE calling a specialist would solve so many problems and time losses!
See original · Русский
1
June 12, 2024
A pleasant gift for residents of Pervomaisky district of Minsk! A spacious and comfortable room, an electronic queue, a short wait (many specialist jobs). At the entrance, the one window service will issue a ticket to the appropriate specialist. Parking is large, free, barrier-free from the Pershy National shopping center, in which the cash register center is located on the ground floor. The staff is polite, friendly and patient.
See original · Русский
1
15
December 28, 2024
It's well thought out.Electronic queue.There are no signs from the entrance of the shopping center on how to find a safe passage in the nook.It would be nice if the registrars themselves printed the contracts, as in the cadastre, even if for money.There would be fewer errors when filling out.The site is not very informative.What documents you need to have with you, the contract on the website differs from the contract on the table in the center (some wording), although the essence of the document does not seem to change.The location is good.The waiting time depends on the number of registrars and visitors.It was quite informative twice.Not all registrars are loyal to visitors.
See original · Русский
April 29, 2024
With great gratitude, I want to mention the excellent, professional work of the deputy.the head of the RSC Insurance Anastasia Olegovna!She is always polite, smiling and always helps with advice in any situation!He is a professional in his field and a very responsive person!
Thank you, Anastasia Olegovna, for your hard work and professionalism!
See original · Русский
3
5
August 20, 2024
We used the services of the RSC Pervomaisky district.On the positive side, spacious halls, an electronic queue, registration and registration of the employment contract immediately, they are redirected to the passport officers immediately (all in one visit).I recommend filling out the forms in advance and you will quickly pass (while others will fill out the forms), if you did not have time to fill out the forms, come up and the specialist gives you another 10-15 minutes, then watch the queue.In general, I liked everything.I recommend coming to the opening by 10
See original · Русский
1
October 23, 2024
How can you ruin a good idea? That's right - this can be seen on the example of this center! Starting with the fact that the center itself is open until 22-00, help by phone until 18-00 HOW !!! Next, you enter the hall on a weekday at 11: 00, you see huge areas, a lot of "jobs" that 3 out of 10/12 work. And that's not ALL - they work "like a wet fire" there were 5 electronic queue coupons in front of us, we sat for exactly an hour, and did not get to the reception. The only thing I would like to thank the head of this center, who, seeing this situation, served herself (registration of the lease agreement) literally in 5-7 minutes , which left a very good impression!
See original · Русский
2
August 10, 2024
I visited the RSC on 08/09/2024.
I read the reviews and understand that since February there have been no changes towards improving the work.
A guard with a metal detector turns around all those entering the shopping center until 10.00, who will not say the password "to work", by 9.40 50 people are already gathering in front of the doors to the shopping center, a little shouting, nerves who came first, and then, at the signal of the guard, "come in" the whole crowd begins to RUN, overtaking each other and looking around where and in which corner is the cherished door.
The spectacle is worthy of a part of the ONT news program.
Everyone is running, both old people and mothers with strollers, as their upbringing allows).
It's a pathetic wild sight.
We run behind the iron door in a crowd, there we are met a la receptionist, back in line, but the most interesting thing is that no matter how the guard did not let anyone into the RSC, 4 people were already standing there, where did they come from, that is, somehow it is still possible to leak.
Then they give a ticket, show the side with their hand where to run)), the second hall), people shout at each other on the way :where is he?, you come running, 8/9 places for employees, one in place, computers are not connected, time is 10.07.
Again shouting and swearing, employees snap and agitate to complain to the Ministry), after 15 minutes 2 more employees appeared, and the roll call began already with employees: Galya withdraw from the contract), everyone left systems? I can't open it, girls who have an incoming book)
A day has passed, I am still under the impression and I really want fate to save me from taking any kind of certificate to the RSC Pervomaisky district.
I got the certificate after 1.40. But I was the first at the door, but I lost in the marathon to the door, there were also thieves at the reception and in fact 7 in line.
Horror and nightmare!
Bullying people.
There are still no signs.
See original · Русский
11
1
December 5, 2024
there are queues, but they go pretty fast. the operators are not all adequate, but there are very friendly and ready to help / prompt. the bosses were pleased and helped to resolve the issue
See original · Русский
November 27, 2024
Operational service.
The queue for registration of a rental agreement on a weekday after work is 2 hours. It's a bit stuffy in winter. There is a water cooler. Office chairs and several sofas for waiting.
Polite, qualified staff. The location in the far corner, if not for the guards, I would have been looking for a long time.
See original · Русский
October 26, 2024
The queue is big, but pretty fast. 25 people rushed to a utility specialist in 45 minutes. You can brighten up the wait by walking around the shopping center, the main thing is not to get carried away.
See original · Русский
October 26, 2024
It's just awful. If earlier in the RSC at the Post Office I could get any certificate in a maximum of 15 minutes, then here I spent an hour and a half. At the same time, there was no one in front of me in the queue to receive certificates on the composition of the family. My ticket was stupidly not called for an hour and a half!! Those who came after me on other issues are long gone.
Their call program crashes periodically, as I understand it.
In addition, out of 7 operators, only 1 works, maximum 2.
Everything is terribly slow!!
See original · Русский
4
December 29, 2024
A comfortable place with courteous staff. But the waiting time is from 30 minutes. If it wasn't for the employee who worked quickly and didn't immediately explain what needed to be done step by step, it would have been very sad and even longer.
See original · Русский
October 25, 2024
It's sad! There are huge queues in a beautifully equipped room. There are not enough employees. the waiting time is more than 2 hours. It's organized strangely. The management should look at how the MFCs work in the Russian Federation. Now there is an impression of a lack of interest in the results. It shouldn't be like this!
See original · Русский
1
September 23, 2024
Previously, it was possible to solve all issues in the RSC in 20-30 minutes, you also need to come here with a tent: there seem to be a lot of specialists, but the queue is barely moving.
They did it beautifully and expensively, but inefficiently.
Well, it was easier to get there before.
The women at the reception are constantly busy with their own affairs, instead of consulting visitors.
See original · Русский
1
1
October 15, 2024
5 or 6 windows!) the queue of 21 people... 5 chubby pies got up from their seats and went to stuff their tummies. The queue is not moving...ONE window is working😂 as always , State services are on top. What is the problem, write about the lunch time of your employees so that people do not come for services at the moment when everyone flies to the canteen…
See original · Русский
August 17, 2024
Everyone nearby was herded here. Of course, there are queues for an hour. Plus the maintenance time itself. Although they go fast by themselves. The service is just pleasant specialists, there are no questions.
Everything can be printed on the spot from their forms, which is convenient, you only fill out an application.
See original · Русский
1
June 5, 2024
It's just terrible!!! A step into the future, a beautiful room is wonderful. Just to begin with, you need to set up and organize the work correctly. Today I waited in line for 4 hours to apply for a passport replacement. The queues are huge, and there are very few employees. Not only are there few of them, they still have time to go about their business, while a huge number of people are waiting in the hall. Also, there is absolutely NO information on the stands. After waiting in line for 4 hours, I was told that additional documents were required (which no one had ever mentioned before). It's just a wasted day off, and the documents have not been submitted. What about people who work and don't have the opportunity to waste a couple of hours of their time waiting. In this system of issuing coupons, it is not even clear which queue you are in and when you will be invited. Which completely eliminates the possibility of moving away, and they have to just sit waiting all the time. This is a complete absurdity, not a step into the future
See original · Русский
26
1
November 2, 2024
They wanted the best, but it turned out, as always ...
The queues are crazy, specialists do not always understand what they want from them, they run around, consult with each other ...
Several halls. It is not always possible to hear who is being called, where they are being called, someone generally climbs without waiting in line, they say, "I just want to ask."..
See original · Русский
1
April 26, 2024
A step into the future. We strive for the best. We have combined several RSCs in one place. From the point of view of functionality, it is convenient. From the point of view of location, it is not very convenient. Still, it was more convenient when it was located near the house.
See original · Русский
7
3
November 28, 2024
A brand new, beautiful, modern place with queues from the USSR. Of the 12 seats in the second hall, 2 operators work. Do you want to solve your question in 15 minutes? Three times haha, take food, water, a tent with you, get ready to spend the whole day here.
See original · Русский
March 15, 2024
It is unrealistic to find a Single RSC ("Dzyarzhpaslugi") hidden in the lobby of the shopping center for the Pervomaisky district. On the stand with store signs, it is highlighted in black at the end of the list of objects on the 2nd floor.
BUT I noticed this after 15 minutes of searching and visiting him. There were no guards on the way, shop assistants shrugged their shoulders...
It turned out that it was located in the opposite direction from the ave. Independence of the part of the building between the shops Vitba and Postavy-furniture. If you go from Beltelecom, then a little to the right along the corridor. When I asked the deputy manager why there was no normal pointer, she replied that they should not do it... No comments, as they say...
well, in the RSC itself... the ratio is polar, the dynamics in the queue of visitors is low.
Everything is beautiful inside, but computers do not work periodically, there is no way to call and find out to a specialist (as it used to be possible to do in the RSC at the Housing and Communal Services). You JUST have to come and sit in line to clarify the issue. It is very difficult to get through to a single number. "Your number in line is 48" is impressive (although there have been 35th, 11th, and 8th).
See original · Русский
33
1
December 27, 2024
Beautiful, modern, comfortable, comfortable, with elements of "technical" design, with good service
See original · Русский
July 31, 2024
Probably, it is necessary to staff or increase the staff first in order to declare an improvement in the conditions of public services for people. More than an hour of lost time to get a certificate, and they got to Vodolazhsky in 10-15 minutes! It's getting worse so far. And the employee did a good job - she gave it out quickly.
See original · Русский
1
August 12, 2024
Awful. Of the 12 windows, 4 are working. The "sea" of people. And you just need to find out what documents are needed...maybe I'm sitting in an electronic queue for nothing...in 1 hour, 20 coupons passed and 13 more ... I asked how I could sign up in advance, whether to answer on the website...but according to the preliminary queue, there is no Pervomaisky district.
See original · Русский
2
September 13, 2024
There is not an adequate manager at the reception, who has little working time, otherwise I do not understand why they yelled at me and told me not to take up her time.
Don't your staff have enough time to answer questions?
Why do you reject reviews, let people know how people are treated there.
See original · Русский
3
September 12, 2024
Of course they did it well and beautifully..but! It would be possible to divide by neighborhoods, so that there would not be such queues until nightfall and they would not stand with small children and drive so much.
See original · Русский
1
September 30, 2024
It seems to me that all the positive reviews are fake))))
The place is super, everything is brand new, beautiful, modern.
Before going to this institution, the operator Natalia gave me several favors on the phone, called 5 minutes after opening, so it would not work to write off for a "difficult day"))))
Upon arrival, there was not enough responsiveness, cordiality, desire to help, there was a feeling that money was not paid for this work, for this process, not beautiful ladies But to me, and I owe them all. The operator (unfortunately, I did not remember the name) allowed herself to make a barb at her husband's words, I think this is categorically not permissible. All the time spent with a specialist is like "on pins and needles". During the visit, there was a feeling of a "stone wall" between the specialist and the visitor. horror. When I started writing a review, I put three stars, while I was writing, I changed my mind, two.
Get ready mentally to visit this institution)))
See original · Русский
1
August 5, 2024
It's terrible, before at the place of residence, all the questions took no more than half an hour. There are a huge number of people in the united right now. More than one hour in line. Just killing time. Maybe they wanted the best, but it turned out as always
See original · Русский
4
September 25, 2024
It's just terrible, you can lose half a day. Moreover, the service station does not take duplicate messages, so they also do not want to de-register people who have already been registered at another address for half a month. Just sur.
See original · Русский
2
April 9, 2024
Overall well done, courteous staff, almost convenient location. Upholstered sofas for waiting. There is not enough unfinished road to danamol, you have to turn around through the ring road to leave for the city. There are more queues than in the old settlement center, we had to wait longer. The smell of paint.
See original · Русский
2
2
September 2, 2024
It's just awful. It is unclear how the electronic queue works, there is no appointment, two hours of time for a certificate of family composition.
Is it really impossible to somehow get away, because there are different services
See original · Русский
3
June 24, 2024
Thanks to the experienced specialists who helped me figure out my question. A new place, modern, neat renovation. I think it's more comfortable for employees to work here.
See original · Русский
2
February 21, 2024
It's total darkness. Guys, I do not know how you work, but when I come to you at different times and on different days, I work a maximum of 5 out of 13 windows. And the most interesting thing is that these five specialists manage to dissolve, leaving two colleagues in a queue of 40 people, and this, by the way, at 17-18 hours when everyone runs to solve their questions after work. As a result, 3 hours of waiting to pick up the contract. The idea of unification is probably not a bad one, a spacious ventilated hall, toilets, tables, but guys, we need to do something with specialists, while going to you is just a mockery. By the way, when the RSC stood alone, any issue was resolved up to half an hour, even with the work of one specialist and at peak hour.
See original · Русский
32
December 28, 2024
I've been sitting in the center for two hours now in order to give a certificate for recalculating utilities for a year, I was warned to sit for 3-4 hours, disgusting organization of work, bullying people.
See original · Русский
August 15, 2024
I waited in line for 2 hours to get a certificate of family composition. Why, why was it necessary to move from Nikiforov to Independence, why improve something that worked so well?!?!??
See original · Русский
2
December 21, 2024
There are no normal hall designations, the reception does not normally warn about this, as a result, they only lost time. Employees themselves don't understand who is responsible for what
There are only solid disadvantages
See original · Русский
June 26, 2024
I've been coming for help for 2 days in a row. On the first day, there are 30 people in the queue. I didn't wait. I arrived in the evening. The specialist was capricious that the certificate of a new sample, do it for 20 minutes, and it's already the end of the working day. As a result, it turned out that her printer was taken away, and no one gave me a certificate.
The second day. There are 38 people in the queue. There are 2 specialists working. The room is new, but everything is the same...
See original · Русский
6
1
October 18, 2024
Boorish attitude from most specialists, you politely greet employees in response only to discontent, in particular, specialist Dedyulya Svetlana Gennadievna
See original · Русский
August 1, 2024
They closed all the RSCs in the Pervomaisky district and opened one and 3 operators here. You can spend half a day here, when in your office it took an average of 30 minutes
See original · Русский
5
1
July 22, 2024
The organization couldn't be worse, it took 3 hours to get a certificate of family composition.People are all angry and seething. The robot closes 3 windows and very slowly, the queue for coupons is + 50 people.
See original · Русский
3
March 10, 2024
The unified RSC of Pervomaisky district, which opened on February 1, 2024, I'm talking about it. I couldn't help but leave my review, I explain why. It's just a horror: in hall number 1, right in front of the entrance to the offices of the leadership, who is not at the workplace at 19.00, Personal cards of citizens are lying on the concrete floor!... Come in who you want, read it! The cleaner passed with the car, and the stack flew apart. These are the cards that even the owners are forbidden to hand out, they contain personal information about the registration of citizens and their receipt of passports. And next to the stacks of cards there are cabinets, apparently those in which employees do not rush to load the cards thrown on the floor, because for two days in a row the picture remains unchanged. I am attaching a photo. What is this all about?... I had to wait for information on request for more than an hour until someone from the management deigned to enter his office during his working hours, there was no one from the management in both halls at that hour either. In addition to all this, there is absolutely no ventilation in this new unified RSC, there is simply nothing to breathe, an employee with me went to the window, opened it, breathed like Ichthyander, and went to work until the next oxygen pause. !?! I can only imagine a trip to this place by an elderly man, a resident of Pervomaisky district, who will have to call an ambulance in an hour in an electronic queue!.. And people there are waiting for their electronic queue even longer. Darkness! In some RSCs of Pervomaisky district, which were dumped here, I have never seen such outrages. Apparently, there was more order and responsibility in their small teams than at this, sorry, train station. ??? Why did Yandex publish reviews below about those RCTs that were not located at 134 Nezavisimosti Avenue, but at completely different addresses and ceased to exist on 02/01/2024?.... To raise the rating of the institution of the newly minted RSC in such an unfair way?... This center has been operating since 02/01/2024, all reviews up to this date are about other RCTs at other addresses and which no longer exist.
See original · Русский
19
1
September 8, 2024
Everything is great! Fast, high-quality service.
Thank you very much!
See original · Русский
1
April 13, 2024
Super, lots of tables, chairs, pens , samples are all there .
Comfortable large sofas
It 's not stuffy , it 's not cold .
The waiting time is different, but not more than an hour .
The staff is good-natured , intelligent , polite
, and the location is normal
See original · Русский
7
August 4, 2024
The girls are friendly. There are a lot of people now. They sit in line for a long time because they issue certificates of a new sample manually. I feel sorry for them. Patience to them
See original · Русский
1
August 9, 2024
Disgusting! Very disgusting!
The RSPC is located in a SHOPPING MALL!!!!! Just think about it!
It's just impossible for grannies to get to him. There are no stops near it. Stops a couple of kilometers away.
That's half the trouble! The main problem is that there are 3 floors in this shopping center. And the first floor is not the one you enter from the main entrance, but the one that is underground! Just think about it, the first floor is underground!
There are no signs to understand that from the front entrance - this is the second floor!
After looking on the Internet that the RSPC is located on the second floor, I accordingly went to the second floor, which turned out to be the third! It's a whole quest to find the location of the RSPC. And I'm not a granny. I'm 41 years old!
Columns with information are insanely not informative!
For whom they are probably for no one. It would be better to put up signs with an indication, because there were sooo many people in the RSPC itself. Therefore, the place is visited. In the RSPC itself, they look at you as a fool who came and in the room itself, too, nothing is clear. No signs, no signs! Everything is for people. Those who were not there will not understand, but those who were will feel all the pain.
See original · Русский
2
February 19, 2024
They would have moved him to Malinovka. I waited for my turn for an hour and a half in order to take a form for passport exchange. Previously, it could be done in 10 minutes. Now everything has been combined into one place and in one queue. Well, everything is for people, as they say. A woman with the surname Shpak sits like a sinister woman, talks arrogantly.
By the way, the employees do not have phones, so those who are trying to get through - I do not know where you are dialing ... most likely into the void.
It is also difficult to find this hell on earth. From the main entrance to the shopping center, first to the right and there to the Vitba store, then to the nook where toilets are usually made in the shopping center, dada is there. That's how you'll find it.
In general, the former place was a hundred times more convenient. There has never been a queue, the forms are freely available and you can call by phone at any time, they will answer you.
See original · Русский
22
April 6, 2024
Spacious room, all public services in one place. There is a "One window" and a calculation and reference center and a passport office for the Pervomaisky district of Minsk. Navigation in the shopping center is incomprehensible from the word at all, it is very difficult to find an entrance.
See original · Русский
1
October 1, 2024
I was preparing to stand in line for 4 hours, but I stood in line for a minute. The specialists were very polite and patient! Thanks!
See original · Русский
1