the center is working well. calmly and competently. I would like to highlight the work of specialist Oksana, who quickly, clearly and expertly answers the questions asked. Owns information and competently communicates to the consumer. Thank her very much. In 2 minutes I received an answer that immediately put everything in its place in my problem. It is wonderful that there are such competent specialists. Good luck to her in her work, because there are different clients. She has patience and self-control. Well done.
The level of service and consultations is completely zero. The main thing is to get rid of the visitor as soon as possible. Consultations are incomplete, documents are analyzed superficially. You have to visit the RSC 2-3 times to get the desired result
The attitude to the work of different employees is as different as it can be. One employee has everything fast and clear, and the other is waiting for lunch time. One on the move asks for a quick and prompt correction, to finish, and the other sends to finish a couple of words, at this time takes the next 40 minutes, and when the queue has gathered, informs that she has lunch. In short, everything is individual, different employees work in different ways, they answer the phone in different tones. Therefore, 3 stars out of 5 and thanks for the operative employee, and a huge minus for the one who is waiting for lunch to come!!!
Very pleasant staff, passport officers are very attentive and supportive, help, answer all questions, help and prompt. Thank you very much for the human attitude and patience! There is a queue due to the influx of people and an endless stream of various kinds of questions, but the staff are doing a great job!
I wanted to note the uniqueness, responsiveness, humanity of the passport officer! Unfortunately, I do not know the first and last name, but I was dealing with the issue of leasing / registration!
I think such people will be rewarded beyond! Thank you!
They don't have an email or fax. The Stone Age is shorter, it was necessary to make a document quickly, they were offered to send it to a fax or email to speed up the process, without a chance
Considering all the nuances and in comparison with their colleagues, the staff is quite friendly. The room has not been renovated since the time of the Soviet Union. Although initially all rscs were invented in order to go in, find out what you need and run away without the desire to return.
To stand for an hour to the passport officer to find out what the document is missing🤦
Neither complete information (only where to pay), nor the opportunity to fill out a form in advance (only under the supervision of a specialist), oral consultation is also not available, you see, we distract
Wonderful, kind staff!!!! We are always ready to help!!! I bow low to you!!! I recommend it!!!
See original · Русский
1
Доминик
Level 15 Local Expert
August 1
A branch of hell on earth)) a lot of time is spent on standard procedures, such as filling out a passport application form, which you then rewrite 3 more times. There is a wild shortage of passport officers. 1 person per crowd wishing to obtain a passport
This is my personal opinion about the work of this RSC, based on the experience of communicating with calculation specialists, namely, there was no order, and there is no order...I was a co-owner of the house at 16 1st Basisnaya Street, in October 2021 my mother died, in April I inherited, in June I wrote a written application for transferring the money I overpaid for housing and communal services (3 rubles 07 kopecks) to a personal account at my registration address (Founders, 7 - 155). All documents (mother's death certificate, certificate of inheritance, document on the seizure of real estate by a real estate developer dated March 2022, house for demolition) were submitted in June 2022. The head of the RSC promised to deal with my question and the possibility of transferring the above amount to my personal account, but almost 2 months have passed, and I have not received any results either in writing or verbally, after which I was forced to write a complaint to the institution's offer book on July 28. Moreover, when requesting any kind of certificate (an extract from a personal account on 1st Basisnaya Street), calculation specialists constantly have confusion about registered people, they have to urgently correct them, pointing out the inaccuracy of their database data. It's not about 3 rubles and 7 kopecks, but about closing my personal account, because I am no longer a co-owner of real estate, and the money has not been transferred to my personal account at my registration address. There is no limit to indignation!!!
The staff are friendly, explain everything in detail, there is free Parking near the entrance.
I put 3, because these are friendly people who charge a large communal apartment 🫤
Responsive, modest, and well-mannered employees. If you don't need it fast, then everything is simple!!! We will be supportive! Don't ask for much, and so be it!))
Well, what can you want from an institution of this kind... They only dreamed of the word "service"... Bring a bunch of papers, fill out a million forms, and take off copies of everything else. But remember that they do not have a copier... Even on a paid basis. So if you missed something, then walk a block to the nearest post office... 👎
Not very friendly specialists, I immediately send them to another window, motivating them with the fact that they have lunch, they exhaust the brain and then they will say something additionally that you will not have, although it is not desirable, I observed it on others and then I myself encountered it.Experts make fun of
We have come to sign an apartment rental agreement. I have never seen such a terrible attitude anywhere else. They gave us forms to fill out. When asked what to fill in, the answer is only rudeness. They asked for a second form, because they ruined the first one, and in response, "now we will take money for the sheets"
We were left in complete shock. And besides, it's impossible to get through to them
The passport specialists and lawyers are top-level professionals, they contacted me a couple of times and helped me as politely, informatively and quickly as possible.
Attentive and polite passport officers. They help fill out the questionnaire and patiently answer the same questions. Even with nervous unbalanced individuals, they communicate extremely correctly.