She greeted me, politely asked a question, and in response they were rude to me and sent me to cabin number 2, where they also rude to me. People who are dissatisfied with life are working.
A year ago, there was another situation, I brought my grandmother, she was asked to get some document, while she was looking in a folder, the employee started yelling that we were taking up her time, as if she no longer had work to wait until we found this paper, and my grandmother became ill. (when her voice is raised, her legs stop holding.) I quote the phrase of the employee then, 'what are you doing here? Let's die here, I'll lie down with you.' I regret that we did not look into this situation and did not ask for a book of complaints.
On Saturday, 2 windows were open (passport officer and housing and communal services). There is no electronic queue, but I didn't have to wait long.
The staff is humane, understanding, explained in detail the procedure, rechecked the documents, helped with filling out and paying. Thank you.
I came for a passport, was offered urgently, paid 80 rubles (replacement in 14 days) and have been waiting for my passport for 25 days....the area is loaded and passports are not prepared on time....It turns out that the passport officers are aware of this, but no one tells the Clints this information....and the money is paid!!!!