The staff is arrogant, the service - I had to wait 15 minutes to be served, despite the fact that I stood in line, but when I went to the window in turn, they told me to wait and started discussing their problems. There is no toilet for visitors, and there you can wait a long time for service.
The specialists are competent, they know their job. The room would be neater and landmarks for the entrance. It was the first time I barely found the entrance.
Very attentive and patient staff. They are polite and correct in communication. The room itself requires aesthetic renovation and adaptation to modern requirements of the conditions for the provision of services. I haven't seen the electronic queue. There are two passport officers.