I applied for a replacement passport. The queue is created artificially by specialists. If you do not take paid paperwork, then they will keep you there for 3-4 hours. They get to the bottom of every little thing. In my opinion, the employees do not correspond to their position.
I've heard a lot of negative things about this place...In fact, everything turned out to be wrong! Very polite specialists, everything is done competently and quickly...
Huge queues, you try to fill everything according to the pattern, you defend the queue, they say what's wrong, you rewrite again and stand in line, and the third time, when your nerves are on edge and you've been there for a couple of hours, the cashier says "Let's pay the fee and I'll fill everything out for you" (why didn't you talk about it before do they say or are they specifically looking for errors - the question is)