Расчётно-справочный центр № 4
157 reviews
September 6, 2024
What I want to say about the repeated unfair and sometimes unbiased assessments of this RSC. People open your eyes, as if you work in those organizations that are spoken of in the common people "It's good where we are not" In the RSC 4 Frunzensky district and in other RSCs of our beautiful city of Minsk, the same good, adequate and competent employees work and for this 5 check-in, and what about who- the day didn't work out, the problem is his personally! I say this because 80% of all outrages and complaints are not the fault of what you call "incompetence of employees" but simply not the desire of citizens to pay attention to the information that is posted on stands in institutions, as well as on websites. So much for the 21st century! So there is nothing to throw mud at everyone, first of all pay attention to yourself. And don't count everyone around you as a g***, and you are so white and fluffy. This was my subjective view, now let's move on to the objective points. Yes, I agree, it may not always be convenient to solve something, but again, as if everything always goes smoothly, this does not happen! We all know perfectly well that the Frunzensky district in Minsk is the largest and there are queues from there, you should understand perfectly well that this is due to the fact that each RSC has personal accounts assigned to some RSCs and more than others. Also, for those who are "in the tank" for whom information is posted on the stands that there is such a wonderful function as pre-registration, this is me to those who complain that there is a queue, of course, if you swear without lifting your ass, you will not come to anything! And in conclusion, I want to wish all the employees of the RSC, no matter 4 Frunzensky or some other in Minsk, patience, health and joy!
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2
December 5, 2024
I came today to replace my passport with a new one, took a coupon at 18:20 and was immediately called out the window, I was very surprised that they were called so quickly because people write that they stand for two hours in an electronic queue. The passport officer gave me a card to fill out and said that they would call the same coupon number in 20 minutes, I filled out the card and was called to another window there, the girl politely told me where else to add something and helped me pay through the Erip. In general, in 40 minutes I submitted all the documents to replace my passport
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1
November 18, 2024
I came twice to make a passport for my son.Yes, there are queues.I don't understand the outrage in other reviews.Give you for each personal specialist and the service is not in line???
Everything was calmly accepted and explained to me.Strength and patience to specialists with such clients!
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3
April 30, 2024
COMPLAINT!!! It seemed to me earlier that people with reinforced concrete endurance work in the RSC. I am a real estate agent, I come across Specialists more often than many. I have always respected these people for their hard work. But today I realized how wrong I was. I haven't seen such unspeakable rudeness and furious anger for a long time. Another second and the women would have just attacked me with their fists. On April 28, at the RSC on Nemanskaya 22, by proxy from her cousin, she received a Certificate for the BTI to conduct a transaction. Not at the request of AN, because the sale is from a private person. This Certificate did not fit in the BTI, they asked to make some changes - add two phrases. I arrived at 19.00 on April 30th. The fact that the short day was not reported anywhere. I went in and immediately two evil furies flew at me screaming: "Go away, we are closed. Can't you see that we're not working?" That they pasted a leaf for themselves on the electronic queue machine for a short day. On April 28, he was not there. I tried to find out on May 2, I would get this phrase, and after that I regretted my question. The entire RSC community screamed. That they are closed, they don't know anything, they accept everything from everyone, leave. It turned out to be a wild indecent scandal, she left without understanding anything, why was she screaming with her eyes bulging. Those Certificates that are issued for the transaction are not really suitable, since they are not informative for registrars and notaries, especially since they have a line for which they are issued: "For the registration of a citizen (restoration of registration) in need of improved housing conditions." I wanted to ask if it is possible to add another phrase here, as other RCTs do.
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9
1
September 3, 2024
I've never seen a worse RSC in my life. We sat in line for an hour and a half near the electronic queue board and as it turned out, we did not hear our number, being a meter away from the board. They came to find out why they were not called, so they began to be rude and raise their voices. You can't find a worse place and workers.
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1
May 16, 2024
COMPLAINT! Today I came to the RSC to the passport officer to exchange my passport and the child's. I took ticket 159 at 17.38. I waited in line for two hours just to get the application forms. I was immediately warned that if I did not have time to fill out the applications, they would close at 20.00. Due to the fact that I did not fill out the applications correctly, I was clearly told that they would not accept them from me today. I.e., I drove through half the city, spent more than three hours of time to take application forms? To my question: will I also have to wait two hours on another day to submit these already completed applications? I was told that yes, in the order of the queue. It turns out that in order to exchange a passport of a citizen of the Republic of Belarus, I have to spend 6 hours of time just to apply? There are no application forms in the hall itself (there are only forms of additional agreements), there is no information that they can be filled out in advance, waiting in a huge queue. I believe that the employees of this RSC behave unprofessionally towards people, and disciplinary measures should be applied to them. If the person has already waited for his turn, do your job to the end and accept his application. It is interesting to know the opinion of higher authorities on this matter. It would be correct to write a complaint there to take response measures.
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9
3
October 14, 2024
It takes half a lifetime to stand in line to get a passport. I stood for 1.5 hours for an elementary certificate on the composition of the family.
There are not enough specialists (( we need to solve the problem! It is a pity that it is not solved.
But the specialists are very responsive, qualified, understanding, the speed of work is lightning fast!
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August 3, 2024
What can you think? To stand in line for three hours! You come in and the specialist wastes time, says to wait 15 minutes and as a result, a certificate of family composition is issued with errors! It is urgently necessary to review the work of this RSC!
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2
2
September 15, 2024
I was sent here from Lida 10, stood in line for 35 minutes, and eventually was sent from here to Lida 22. It is impossible to call and clarify in order to clarify the relevant information without skating back and forth.
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December 14, 2024
I can't help but share it. A store called a Home Product has opened in RSC-4. So, I bought grapes, tangerines and tomatoes. The quality is terrible. If you are going to buy in this store, look carefully at what you have been given.
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1
May 29, 2024
Waiting time: once I arrived, I was 50 in the queue, another time - the third
Service: pick up documents in one, make a certificate in another queue, and what if I was called to 2 windows at the same time?
Staff: there are adequate polite people, and there are those who are not used to politeness in communication
Location: there is always a place to park
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August 8, 2024
A small Vegetable and Fruit shop has opened inside the RSC. Hospital selection of products. Everything is always fresh.
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2
1
February 27, 2024
A place where you have to spend a lot of time waiting. Although the staff does their job quickly, the queues are still long, and probably at any time. It seems that the number of people they serve exceeds the standards.
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3
March 14, 2024
We handed over passports with my husband for replacement. Two different passport holders. They took a photocopy of my husband's birth certificate, and I have the original. Five minutes later, I asked them to give me the original and take a photocopy, but the MIRACLE girl could not find my certificate. IN FIVE MINUTES!!!! A couple of days later, I called and was told that the certificate was lost. And I need to restore it at my own expense.....GREAT JOB, PASSPORT OFFICE OF THE FRUNZENSKY DISTRICT!!!!!
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6
1
June 17, 2024
I took the certificate quickly. Nothing complicated has been formed.
There are application forms there (maybe not all of them- I don't know). There weren't very many people. It's all good. And passports, in my opinion, have always been a hassle.
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3
April 24, 2024
A place where you would like to spend less time... But, alas, it does not work. There are always a lot of people, queues. People sit for hours. Especially to passport officers. I can't say anything about the staff, maybe there just aren't enough of them. The area is large and dense, more work windows are needed.
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2
February 5, 2024
The worst institution, and over the years it only gets worse, if you need to get ready for the passport officer in advance, it is advisable to drink sedative pills, we stood in line for 2 hours, after which she gave us an application and told us to go fill it out, like I'll call you in 10 minutes, the coolest thing is that you can't fill it out in advance, you only need to to take it, is it really impossible to put 5 passport officers there? In short, if possible, it is better not to go there at all.
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4
1
February 19, 2024
It's better not to come on Saturday afternoon - but it's understandable) people are like herring in a barrel. The service is normal, the specialist showed patience, explained everything and helped. Of the disadvantages, only the queue, which is determined by the day and time of the visit.
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1
March 7, 2023
We applied several times to replace the passport, register the child, and take certificates. Everything always went pretty fast, as there is an electronic queue and a lot of windows running. The staff is polite, always helpful and answers all questions. We arrived several times by car directly to the building, but could not park, so if possible, park somewhere nearby, for example near the Green shopping center. Otherwise, so far only positive impressions.
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2
5
November 16, 2023
I waited more than an hour in a stuffy room to apply for a change of passport. RSC would do well to learn from other organizations for working with clients - they meet and tell you where to go and what to fill out, and not to go to the passport officer several times - take a form, then go fill it out, then go back and do not hand over, because there are not enough documents. Visitors help each other, and employees like "expect". We pay taxes to state employees in vain. I didn't like it. Thank God nothing else is needed.
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7
2
October 30, 2023
I made changes to the owner and handed over the documents for registration!!!
Guys, it was a complete trash!!!
If you want to experience the feeling of bullying, wat here!!!
I stayed in this insanely boring institution!!!, I won't call it otherwise, 4, yes four hours!!! I came at 11:00 and left at 15:00!!!
Where the administration of the Frunzensky district is looking at is not clear to me!!!!
Okay, we are younger, BUT old people can't do this test!!!!
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4
1
January 13, 2024
Quick service after lunch, specifically on Thursday. The passport officer is friendly, explained everything in an accessible way. It is located near the metro
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1
2
July 12, 2023
It's my second day here.
On Monday, I arrived at 16:00, stood in line for 3 hours, after which I was sent to rewrite the application, because it was crumpled. As a result, they told me to come the next day.
Okay, I come the next day, take the ticket at 11:47, now it's 14:02 and there are 15 more people in front of me!
Disgusting boorish behavior of employees, only 2 passport windows are functioning, one after each appointment puts a sign "technical break" and disappears for 10-15 minutes. (The photo shows that window No. 13 is not working due to a "technical break")...
It is a pity that we have such an incredibly terrible public service system
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10
April 21, 2023
The first day - I sat in line for 2 hours and did not get to the passport officer.
The second day was from 9 to 13:30 and I still got to a specialist.
I was safely sent to rewrite, because I allegedly hushed up the application (and according to the disgruntled blonde lady from the window, this is a strict reporting form, which she will not accept from me in this form). Well, OK, I realized that the lady is not capable of conducting a constructive dialogue, I rewrote it.
And lo and behold, 10 minutes later I was called again, but to another operator, a wonderful girl in the last window (unfortunately I did not remember the name), and it was the best 5 minutes, where they checked the documents, calmly explained some points that I clarified, and, attention, wished me a good day!
While we were sitting in line, talking to people, for some it was far from the second such visit with a long wait and a lack of common sense from employees.
On my own, I can add that the waiting room is very stuffy, places to sit down could also be added.
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9
2
November 9, 2023
The waiting on the electronic queue was 1h30 minutes. The documents for the passport exchange were prepared by me in advance. I thank the passport officer Anastasia Sazonova for the accuracy in her work. Patience and strength in your hard work
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2
December 10, 2024
There is no queue, the staff are polite and pleasant 👍
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June 27, 2023
It's very stuffy to wait in summer. To change your passport, you must first take a ticket and immediately go to the passport officer without waiting in line to take the form to fill out and not take the second ticket. But it's not written anywhere, all the people in the queue are lost and don't know what to do. Then they have to take another ticket and the wait for applying for a replacement passport lasts more than 2 hours.
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4
June 24, 2024
First, a simple day in the queue to process the documents, then a day to pick up, make a separate window for picking up
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3
1
September 19, 2023
A disabled person of the 1st age group
92 years old, they were forced to go up to the 2nd floor without an elevator without any conceivable need to receive (as it turned out- a penny) benefits for utility bills. They require personal presence or the presence of a power of attorney, which can also be issued only through the fifth point at this age
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4
September 1, 2023
I came in the morning to take a personal account, I was told to come for it only in the evening. No one is registered in the apartment, to make a personal account like this is to press two buttons. But apparently, for employees of this organization, pressing two buttons takes a whole day.
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5
July 25, 2023
Reviews are unlikely to solve at least some of the problems. 3 hours to apply for a passport replacement! The work is not set up, the electronic queue is working poorly, employees are working slowly and are in no hurry to call the next ticket. It's just a nightmare! Be prepared to spend half a day and a lot of nerves...
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4
February 5, 2023
There are no questions about the RSC itself. An electronic queue is organized in this institution. Which is somehow moving. There are a lot of people in the evening. It makes sense to arrive before lunch on a weekday. And yes, prepare mentally, because the people sitting in line have such a feeling, offended by life, nervous and everyone is on edge. Good luck to everyone!
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2
1
September 20, 2023
In this "wonderful" institution, my passport was stolen, and the "wonderful" employees simply stated that they did not know anything, what to do in this case also did not concern them 🤷♀️
If it were possible to put (-10), I put
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6
February 27, 2024
In this one window, only one window really works) there were no issues with paperwork, but queues...
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2
May 17, 2024
Fairly fast service, knowledgeable staff
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3
July 21, 2023
Terrible RSC!!! Only boors and non-professionals who are negligent in the performance of their duties work. Of the many windows, only 3-4 are open. The management of this DCS does not respond to complaints from visitors in any way.
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6
July 23, 2023
The work of specialists is terrible, they work slowly, they don't care about customers. We sat at the passport officer for 5 hours to exchange the passport. Half of the numbers were empty, but still the scoreboard calls the departed person for 15 minutes.
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6
July 12, 2023
This envy broke all records for staying in line for a specialist. I probably spent less time in the clinic. To get to the passport officer, you need to sit out the whole day. I do not recommend getting here.
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4
April 23, 2023
The organization of work is terrible, 20-30 people who came after their work on a weekday after 18-00, not all of them will solve their problem before the closure of the RSC,,, constantly angry staff and customers are the result of an incorrect system of organizing the work of the RSC!
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7
1
March 11, 2023
horror, it's been a long time since I've met a "state department " even at the post office on the day of pension issuance, and then it's better several times
not organized
at all and handing over passports and issuing everything in the 1st place
but the issue is a minute, if not less
, but everyone is in 1 queue, so only until 10 am, in the evening after 16 it is not even worth it, about 100 people queue
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6
1
September 2, 2023
If you omit the "politeness" of the operator's woman at 8 a.m. (what should those who will communicate with her at the end of the day expect), then the rest of the maintenance is not bad
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1
March 25, 2022
Rude passport officers are sitting at the passport desk. They talk disrespectfully and rudely to the hard of hearing. You ask again , one rude attitude on their part. Moreover, you sit in line for 2-3 hours, then you also need to take a ticket for a new queue, as soon as you fill out the forms. Plus an hour, two in line. It also turns out that they have extra, unnecessary fields in the samples, because of which they had to take the forms again and fill them out again. Although the passport officers themselves shouted at me that they say it is necessary to follow the sample, but as a result, some old samples do not match the new ones. And I had to fill it out again. As a result, there were already three queues!!! The feeling is that they choose the coupon number themselves because it was P331 , and in the end they called P338 in front of me . And this is not the first time. Apparently, they accept their own in the first place. It was worse when everything was ready, at the last moment they said that the photos did not fit, they said they needed to take a photo! Couldn't you have said it right away?! The result: wasted time (and I asked to leave work) and nerves. I'll have to go a third time, next time I'll go again, having been photographed. If something goes wrong again through their fault, I will start writing to the complaint books and contacting the administration, etc.Which I advise other clients to do as well. Otherwise, the mess will continue.
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12
July 11, 2022
The service is terrible. They work very slowly. The staff is disgusting, very nasty aunts. When concluding an apartment rental agreement, for some reason, they ask you to write all 3 copies by hand (in other RSCs you write 1, the rest are simply printed on a printer). It took 3 HOURS to conclude the contract, while in other RSCs it took me up to 20 minutes. They communicate with visitors terribly, they are rude, they swear. In a word — Pigs! You can't call them anything else.
I believe that these people (who are currently working there) should not be allowed to work where it is necessary to interact with people.
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10
November 24, 2023
The place is not bad in principle, but if you want to get to a specialist, you need to come in the morning, even an electronic queue does not save you.
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March 13, 2023
Terrible attitude towards people. And I don't mean the concept of a service client, there has never been one in such state institutions. Here, on the contrary, if you do not smile sweetly and do not pay compliments, you will be stuck for two hours.
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3
March 31, 2024
It is very far away. You'll be tormented by the time you get there. It's hard for the elderly
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3
August 1, 2022
Service is not a terrible word, there is none. In a tiny room full of people, you have to wait a second time for more than an hour to register. The first time I waited for more than an hour for the usual form, they sent me to fill it out, in order to give it back, I need to take another coupon. Those so-called workers don't work anymore!!! One ticket is called three times at intervals of a minute. That's where the checks need to be carried out.
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7
May 15, 2022
The main thing is not to get in when some kind of software failure occurred, I got in on such a day, I stood in line for three hours, to my question, "why is it taking so long?", I heard the answer that the program "hung up", I suggested that they contact technical support, but I did not get an answer because by some miracle, the help I needed started coming out of the printer. One plus is the electronic queue, but again it is not clear how it goes, while I was sitting in line, the people who took the coupons after me have already passed and left.
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September 23, 2023
The queues are simply unimaginable. In 1.5 hours, only 3 people got to the passport officer. To register, you need to stand for 3 hours
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4
1
May 10, 2022
I changed my passport there. The quest took half a day. The queues are monstrous. First, you need to take a ticket at the vending machine and, after standing in line, take a form to fill out. Then, to hand over the completed form and the package of documents, stand in line again. This procedure took me about 4 hours. If I had known what would happen, I would have immediately taken 2 tickets in the electronic queue, to receive the form and to submit documents - I would have saved a lot of time.
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5