Awful. It's impossible to get through, we've been calling for a month - it's useless, no one picks up the phone. We definitely advise you not to contact this organization, there are other organizations that work without problems.
I want to express my gratitude from Oven LLC to the technical support of the company for helping us not to stop activities due to the fact that our device stopped working (the device was reset to factory settings with the removal of all applications) at the most inopportune moment, namely in the evening. Due to the fact that the support specialists work in the evening, we were able to resume our activities quickly enough and not lose customers and revenue. I would especially like to note the work of a technical support specialist named Ilya, who was able to fully restore the functionality of the cash register application, as well as configure peripheral applications that are required for the operation of our cafe. Working with the company Real Digital LLC since 2021, we have never had problems with the service of our applications, as well as the provision of services by this company. We are ready to recommend this company as a reliable service provider!
Technical support is at the highest level, specialist Ilya is 100% competent in the matter.
They quickly get in touch after the request. I recommend it!!!!!
A great company, they respond and advise very quickly. Everything is high quality, there are no problems with the service. I definitely advise you to work with these professionals.
The company's employees are unreal professionals! They have no problem helping with the setup remotely. They always answer the questions they ask. High level of software support. Recommend.
A month and a half ago, we paid for the installation of software equipment.
It turned out that apart from the fact that they receive money, nothing else concerns them. When money arrives, any sane company will ask what the money is for and why it arrived. But only not LLC "Real Digital" It turns out that in addition to money, I have to track the movement of documents from the bank to them, figure out why they did not receive them. In general, a cash register was ordered 2 months ago and still does not exist.
every moment of cooperation / communication (from the conclusion to the termination of the contract) with the employees of this company was unpleasant. formalism and indifference, tension in communication . if they had been rude once, I would have decided that I was unlucky, but four touches and three of them with tension says that this is a common thing for employees. You can't do that
I would even put minus 100, this organization works disgustingly, they demand payment for their services immediately, and as for their work, nothing can be achieved from anyone, they cheat on the missing, the work of employees is not controlled by anyone, responsibilities are transferred to each other, but zero sense, for their own money, you need to call endlessly and at all stages, it's a shame to control everything, not a job.
One star (it's a pity you can't put less) for paying for the cash register 1 time in 6 months - you can very easily get blocked. Because of the banal "oh, the letter was not sent to your mail." A dozen of them usually come when a debt arises.
And it would be fine if I was the first. So 2 organizations have already addressed this issue. And what did Webkassa do? I scored... The client is a fool himself
It's just lucky that technical support still works on weekends.
In the summer, we bought a cash register to work at fairs, there are no complaints, the staff helped our seller remotely to sort out the connection without any problems
I would like to say thank you to the employee Elena, she helped to sort out the documents, explained the whole connection process and oriented the timing, and the technical support when receiving the cash register helped to launch the cash register and get started, thank you for such a service.