I stopped by to buy a spare part for the compressor.I turned to the manager Andrey for a long time, explained what was needed and asked to show the spare part, to which the answer was that it was difficult, you need to look in a warehouse, etc. it seems that a person does not sell spare parts, but on the contrary.I turned to the senior and he solved everything and showed me the detail. But the walls are all covered with certificates, and the staff doesn't know how it works, and the management probably doesn't care.
Mediocre service and here's why. My trimer broke down, revved up and stalled, did not start, and the starter also jammed. This service performed warranty repairs. They did not find any problems, proudly replaced the candle, recognizing the case as non-guaranteed, and gave it away. After repair, after 20 minutes of operation, the trimer revved up, stalled, and the starter jammed altogether.
The essence of the claim: The service made an erroneous diagnosis, did not identify the essence of the problem, did not fix the breakdown, and because of this I lost the warranty and my time
S/N 7,410
An excellent store of spare parts and accessories for household agricultural machinery. You can immediately buy all the necessary supplies for a lawn mower or cultivator. The staff is very responsive, they help with the selection of the necessary article, they will tell you if you need to buy something. I saved 1/3 of the price on the knife for the gas mower, the only difference is that the part is not in the blister as in the store.
Customer focus is at zero. It feels like when they answer your phone, that you have to beg them to earn money on repairing your tool. They respond rudely. After the call, the desire to contact this organization disappeared.
I handed over the HDC HD-A101 compressor under warranty.
The next morning, the device was repaired, which I was surprised and undoubtedly pleased with. A notification has arrived in the mail. At first I was afraid that the payment invoice was attached in the letter, but upon arrival they did not ask me for any money, so I have no questions. I am very satisfied with the service and repair, everything is done quickly and accurately. Since Tuesday morning, there were no people, so I didn't even have to stand in the acceptance queue. It is better not to use the navigator, especially if you drive along the outer ring, it does not behave correctly, it is better to immediately look at the map of the passage on the website.
I arrived - and in the end I was practically sent. They didn't even give me an explanation of the problem. As a result, I went to the fast and furious - everything was there and help and advice on repairs and I bought everything I needed. Special greetings to the guy with the beard - fewer such workers for everyone
The staff is not attentive enough. They believe that clients should know all the details of their work. As a result, I stood for a considerable time at the receptionist, not wanting to distract him from his work, understanding its complexity and responsibility. But it turned out that he simply did not pay attention to me, believing that I should have known how to act in their production process, in an unfamiliar environment for me.
Unfortunately, the head supported the actions of the subordinate, and reproached me for my claims.
To be fair, there are attentive employees in the company's administration, as one of the employees explained everything, explained, thanks to her. Unfortunately, she refused to give her name.
We took the screwdriver for repair quickly, I didn't get home yet - the master called back to coordinate the cost of the work and the problems found, and an hour later I received an SMS about readiness. I was pleased with the service
An excellent store for buying spare parts for eco equipment. The prices are relevant on the website and everything is schematically presented. I needed a button for a motorcycle mower - I thought I would have to buy a handle assembly. And they found one.
Good afternoon. At the end of April 2022, I purchased a Vortex Ks 1690 li battery sprayer. On the second day of work, it failed, it was sent to the service- a factory defect, the pump does not work. We did it in a week and sent it to Zhitkovichi.. The second time the work stopped working again. We checked in the store, at the place of sale, it does not work. It was sent back to your service center. On Monday, 13.06. they called back, said that there were no defects, it was in good condition. But it takes two weeks to send it back. Faced with irresponsibility. At the end of the summer, the pollinators are no longer needed.
I was repairing the "battered" reismus of Makita, I thought that he was "sick of it", but they repaired it, "brought it back to life".
It's great that there are original spare parts available. Thanks
After visiting this organization, it is immediately clear that people strive for the level of European service. It can be described in three words: fast, high-quality, expensive.
Scammers. I applied for warranty repair of the Fiskars pruner. They said with phys. They don't work with faces. I sent it through the store. The Law on Consumer Protection says that they can keep it for 30 days. They've had him for a month and a half! Because of a broken BOLT! I JUST WANTED TO INSTALL A NATIVE BOLT!! The store doesn't know anything. I'm going to have to sue this little bugger.
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Виталий П.
Level 8 Local Expert
May 17, 2022
The best repair I've come across. Fast diagnostics, reasonable prices, fast delivery of spare parts if they are not available. I recommend it to anyone who asks where to repair the tool.
A disgusting organization. At my request, they ordered a spare part, waited a week and it turned out that it was sold to another and now they offer to place an order again and wait 3 weeks.
There is a long queue for work, I wanted to ask an angle grinder for repair, in response I received a queue of 10 days and it is not a fact that they will do it
A controversial feeling , an instrument was brought under warranty , they could not explain on the phone how to drive up to them, they were rude and said that there was a driving map on the site, there was no scheme, they said about the warranty, not warranty repair, paid for repairs, repaired quickly, everything took 3 days
In any case, do not contact this office.They don't even open the power tool.I handed over the electric mower, after 20 days they told me to throw it away.The drunkard's neighbor looked at it-he's been working for the second week!!!
In general, a good organization, but it is worth adding politeness to the staff working with clients both in real life and on the phone. A good assortment and catalog.
It is expensive, long, the staff is not competent, they are rude, I have not seen such horror for a long time! I tried several times to contact this company to buy spare parts and repair, but after talking with the staff, the desire disappears