The Renaissance Atyrau Hotel is a very respectable establishment, which is part of the international Mariott hotel chain.
Good hotel service is provided at all stages of the guests' stay. The interior is restrainedly cozy, the service is not intrusive. For a 5-7 day stay in the city, it is suitable like no other hotel in Atyrau, given that others are much lower in terms of the number of stars.
In general, it is not bad for Atyrau. But the interior is already old and needs to be repaired. The staff is polite. It is very expensive, for such a sum, bathrobes and slippers could be given immediately and not force people to beg. They save on everything. A typical 3-star hotel when compared with big cities.
The hotel is good, but the rooms are significantly "tired," cosmetic repairs are required in places. There are no toothbrushes and shaving kits in the rooms, this is a minus. The buffet is more European-American, there is not enough national flavor. Overall, the score is four.
One of the best and most affordable hotels in Atyrau. During the covid period, the service has been a bit deflated, but improvements have been visible over the past few months. It was nice to be back at the hotel.
Nice rooms. I will positively note the staff: we were moved from another hotel by prior reservation - they helped us solve everything.
I would like to thank Ruslan separately for his approach to work and advice on various issues.
An ordinary hotel. The room is clean. There is bottled water. Teapot, tea, cups. The food and drinks at the bar are expensive. If you pay in Cash for a room, then they don't give you change. You will be informed about this not in advance, but at the time of payment.
Convenient location, good service and food
Not a very comfortable shower room
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Anonymous review
October 1, 2020
I have been attending the VALEO Health Club for the second year. Everything is fine. The simulators are in excellent condition, a good swimming pool. After training, you can take a shower and go to the sauna, there are by the way two of them. The staff is friendly. A fitness trainer is also constantly present in the gym.
I have already recommended this gym to my friends and acquaintances.
I also recommend it to anyone who has not yet decided on a place to play sports.
Nice hotel, in the city center. It takes 7 minutes by taxi from the airport. Clean, cozy, good breakfasts. What I didn't like - such obvious things as a bathrobe and other toiletries (toothbrush, toothpaste, shower cap, cotton swabs, etc.) - only on request through the reception. There is no shoe brush either. There is soap, shampoo, towels, slippers, iron.
In terms of events, the halls are inconveniently located on the second floor, rather dark. The foyer is also uncomfortable - crooked, with columns. But there are no alternatives (The kitchen is good. The reception staff is polite and helpful. Banqueters have to be kicked.
The room service is good. There was no water on the day of arrival, I couldn't even wash my hands. The staff is polite and patient. The breakfasts are good
The only hotel in the city of its class.
The location is convenient.
The staff is friendly enough.
The rooms are nice: clean, spacious. The windows don't open.
Nice swimming pool, saunas, fitness.
I've been here on isolation for 7 days.
Cons: the staff breaks into the room without knocking, cleaning before arrival in the rooms is not of high quality, it is impossible to ventilate the room because there are no vents on the windows, there is no ventilation with an influx of outside air, the air conditioner shafts are not cleaned (dust on the ventilation grilles), the refrigerator without shelves, lamps on floor lamps do not work, a bathrobe is not given (only slippers), worn surface of walls (in the room) and ceilings (in the bathroom), no heated towel rail.
Positive: the food is delicious, there is tea and coffee in the rooms, towels and bed linen are clean, polite staff at the reception at the entrance.
Yes, not everything is perfect, but I do not recommend this hotel for a holiday.
The level of 3 stars feels like it.