Of the cons
1. *** at the reception (when I made an early check-in outside the island reservation, I tried to slap double the price, got confused in the testimony).
2. There is no currency exchanger or even speculators
3. There is no pedestrian entrance/exit path from the territory (you walk along the roadway).
Of the advantages
1. Very beautiful interior
2. A good buffet
3. Decent quality of the room stock
Super hotel, room with Jacuzzi, sea of impressions, stunning view. We were at galauzhin on NG, everything is great too, the kitchen is top. We calculated it with whiskey, a big minus. And so in general the top
The breakfasts are varied, the food is delicious. The service - the girls are cute, but they don't know the menu in the lobby. It seems clean, but in some places the tables are in paint, the carpets are not in perfect condition. They didn't put shower gel in the room, although there was bath foam, salt, and lotion. The next day, we put 1 gel for two. There are no slippers in the spa. And so in general it's not bad
The problems with the staff are not unique for a hotel like this.
Breakfasts are much lower than expected.
There are problems with the temperature in the room, the climate system drives only warm air, if you turn it off, then the cocoon is very noisy. We were in winter. It's either hot or cold, respectively.
Room cleaning can also take place at 8-30, be prepared, and the staff does not apologize for waking you up.
In general, for this money - not a Hilton!
Everything is fine, both the hotel and the breakfasts, and the staff.The parking is underground.The only negative is that children are not allowed to use the pool after 20:00, until they are 14 years old.Everything else is at the highest level.
A large banquet hall, the floors are covered with carpets, the steps are red carpet, it is not slippery. Excellent cuisine, polite waiters. There is a seating area with sofas. A great place for banquets.
A good hotel, quite comfortable.
But there is a drawback - when they start celebrating something loudly in the restaurant, these voices are heard in the room, and making comments to such guests is apparently not included in the hotel rules. And you can also hear "loud" guests from the next room: phone conversations and snoring - this is if you sleep lightly.
The perfect hotel. The restaurants are great. Excellent swimming pool and hammam. The staff is polite and attentive. We will return to Astana only in rixos
Everything is on the level, the staff is responsive and friendly.breakfasts (the choice is large, decent)
It is convenient that the hotel is in the center
A gorgeous hotel. As soon as you find yourself in the lobby, you feel like you're on vacation (even if you're on a business trip :) Excellent breakfasts, and dinner among the palm trees is also very pleasant.
A great hotel. Even though the locals told us that they didn't stay there, they had to go to another one, we liked it very much. There are no comments. The price/ quality is optimal for us. The breakfast is varied and decent.
Excellent service and service.
Nice SPA and gym.
They inconvenienced me upon arrival, I checked in at night, they asked me at check-in "if I would use the mini-bar," I replied no. As a result, they woke me up an hour later to lock the mini-bar with a key))
For 6 years, when traveling to Astana, I stayed in Rixos, but every year it gets worse. The visit in June 2022 was like this :
- schoolchildren work in an Irish pub, you need to call 100 times and it's not a fact that they will fit, and if they do, it's not a fact that they will bring what they ordered
- the smell of old age in the corridors
- rooms with repairs from the past and a broken shower
- a street bar is a great idea, BUT salads will be prepared from the remains of the buffet, the meat is raw, the waiters are just terrible, they will forget to bring the appliances and you need to call long and hard.
I liked everything very much!
The room is clean and tidy. There is a very large selection of dishes for breakfast.
However, unfortunately, not all the staff speaks Russian in the bar. I had to explain myself with signs 😊
30.11.2023 today at 7:50 the girl who is standing next to the entrance and with a security guard in Riksos called prostitutes. Terrible attitude towards customers.
Everything is great. It's not the first time we've stopped. They ask for a reserve for the mini-bar, but you can just ask it to be closed. The breakfasts are simply the best in the city. There is everything your heart desires. The staff is on the top five.
So far, this is the best hotel in Astana. But we haven't visited all the breakfasts yet. The main thing is not to oversleep. The Hall of Norms. Boors need to earn extra money
There was a banquet in one of the halls of this complex!
Super! The service is excellent! The food is very tasty! It is unlikely that my review will greatly affect the 5-point rating) but I had to write my feelings...