A cozy hotel in the heart of the city. Beautiful territory. And the most favorite place is the Lobby bar, where there is a lot of greenery and a cozy atmosphere. Yes, and delicious breakfasts.
I only go to the bar.
The place is pleasant. Convenient.
The staff is excellent..
4 stars for smoking)))
But, in fairness, smokers go there - and I don't smoke)
For more than 10 years now, I have been periodically visiting Riksos and I am happy to be in the lobby of this Building. An oasis of tranquility. A wonderful place for your business meetings. (As a guest of a hotel or Banquets, I can't say anything)
I only rate the bar, I didn't live in the hotel. Sometimes, after the second glass of wine, they bring a third one - some kind of mess. The kitchen is good.
They cooked delicious food in the Zheruyk restaurant
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Aleksei shirikov
Level 4 Local Expert
December 15, 2023
There are enough joints in any hotel, I tried for 2 days to find out the cost of the refrigerator in the room, it's useless, it's clean where you can see, the child climbed further than allowed and came out in dust and cobwebs, the spa didn't come to all the brains in the room .....and, they knock and immediately enter (cleaning) on-in my opinion, this is not acceptable for 5⭐
The most unforgettable experience! A gorgeous place! Huge rooms. Beds with high orthopedic mattresses. A call from the room to any corner of the world is free! The interior is striking in its ambitiousness! Well done Kazakhs!
I stayed at this hotel in October 2021 at a conference. The impressions are ambiguous and in many ways negative:
The service is extremely weak, the staff is not trained at all.... Management does not invest in training at all.
The rooms are very poorly made, a lot of imperfections, and small ones, but affecting the overall impression of the hotel. Water pours from the cabin, chipped tiles, etc.
The food is mediocre on site. It is not worthy for a hotel of this level.
After booking via booking.com we sent a letter that the reservation may not be guaranteed without 100% payment and the room may be given to others!
This is the first time I've ever seen this! Absolutely unacceptable attitude towards customers! It turned out that the hotel wanted to earn more money from customers as it changed the rates and they increased 3 times! Accordingly, the guests who booked rooms earlier turned out to be not profitable for the hotel.
That's the kind of management!!!
It's just a shame!
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926517 Марина
Level 9 Local Expert
July 20
If it is 5 stars, then the service, staff, cleanliness, must match these 5 stars. Everything (
Rixos is also Rixos in Kazakhstan! The bar is being held. Everything is at the room level, spa, rest. Well, a drop of tar is also traditional for Riksos)) - air conditioners are noisy 🤠((
FORMER grandeur and fading luxury. There is an underground parking lot, but it is small. The 2005 issue, according to my feelings. SMOKERS ++++. There are 2 floors for smokers. But the very center of the city.
For the past 9 years of my visit to the capital of Kazakhstan, the best hotel in this city is both for business trips and for tourism! High service. The rooms are spacious. Cozy lobby. A nice spa center with a swimming pool!
A good hotel is old but still alive. The service is on the level, but the banquet hall certainly failed, the waiters slowed down a little that evening, so there were no stars.