Rock Dog
19 reviews
June 24
A good salon. I've been bringing my cats here for 5-6 years now. There have never been any episodes (there have been cuts and scratches in other salons before). Animals are always calm after the procedures, so everything goes for them without stress.
See original · Русский
July 22
Well, our Lady York is as pleased as possible and so are we. The dog has a haircut not by breed, but by convenience and it is performed taking into account all wishes 100 %
See original · Русский
November 7, 2023
To the owners of the corgi - pay attention!
I brought my corgi Pembroke to Rock Dog for grooming (express molting). What they wanted: a combed, non-cleaning dog. What we got: without asking or specifying, we cut off the hair on the chest / abdomen!!!!! - in fact, they removed the "skirt" (they cut it very crookedly, it is immediately noticeable that they did not try to use a typewriter at all, they just walked back and forth, straight curved stripes remained) + poorly combed the wool in other places. That is, the wool continues to come out in clumps, the dog drops it on the move for the third day after the procedure. And Yes, I know perfectly well that after grooming, a little wool still climbs for a few days, but I also know for sure that it no longer climbs so much and does not fall off the dog in clumps - I have a lot of experience, I know how good it is, here it was done very badly. Such clumps with professional combing come out the very first, they can not remain. The procedure took less than 1.5 hours, after 1 hour 10 minutes they called "it will be ready soon, come pick it up" - although usually, in my experience, at the peak of molting, it takes a full 2 hours for our fluffy large dog. In short, they did not try at all, but wanted to make it faster for a tick. Perhaps that's why the wool was cut off - the skirt of the corgi after a good grooming and so "rises", becomes less fluffy and long, and causes less trouble because of dirt on walks. Cutting is not required at all.
In short, the belly was cut, tk "misunderstood". They didn't think to call back to clarify. The money for such a giant joint was returned only after calling the management (or was it the hostess, I did not understand). At first, the girl at the reception offered a discount on the trail to the claim.Once, "we do not return the money, I cannot call the management."
Well, looking at a homeless dog😅, I perceive the return of 13 thousand tenge as "so-so consolation".
Yes, and a couple of strange facts caught my eye. For the first time I saw dogs in a grooming salon waiting for their owners in a CAGE after a haircut - a couple of small dogs were whining sitting in a cage while I was dealing with mine. Maybe that's how the owners asked, I don't know, but it looked very strange to me. And I regret that I didn't think to ask if they kept mine in a cage after the procedure🤷🏾♀️
The second nuance is that in all previous grooming my dog was very affectionately greeted, they ALWAYS clarified her name, addressed her by name, and a sincere love for animals was visible. There is a completely indifferent person at the reception here. It's also a clear sign for me not to set foot here anymore.
See original · Русский
1
June 30
After going to the salon, our kitty beauties🌺 thank you
See original · Русский
August 24, 2023
Подстригли и вычесали шпица отлично. Подход правильный. Цена порадовала. Теперь хожу к ним.
2
May 6, 2023
Всегда сюда привозим своего хаски. Очень хорошо чистят и моют собаку. Нужно записываться заранее. Цены приемлимые, результат стоит этих денег.
2
April 19, 2023
Удобное расположение, чисто, приятные сотрудники, питомцев отдают в лучшем виде👍
3
October 10, 2023
They cut dogs very well, they are all so beautiful after a haircut
See original · Русский
2
March 15, 2023
После груминга моя собака стала боятся мыться в ванной. Не знаю что тут делали, но к посещению не рекомендую
2
4
November 25, 2023
Basically everything is fine. But once they cut off the claw until it bled (
See original · Русский
1
November 17, 2021
Искусство местных мастеров не перестаёт меня радовать. Они так изящно стригут мою собаку каждый раз. Уже года два никаких нареканий. А тут ещё и зоомагазин открыли...! Желаю им процветания.
4
August 10, 2021
Любимый и лучший груминг для домашних животных. Никому больше не доверю собаку. Сами мастера очень любят животных и это чувствуется во всем.
2
June 15, 2022
Отличное обслуживание. Приветливые и обходительные грумеры.
4
October 22, 2022
Крутой груминг, классные девчонки
4
May 30, 2022
Как всегда обслуживание на высоте!
5
December 16, 2021
Хороший груминг, удобный зоомагазин
4
September 10, 2021
Классный салон! Приходите, не пожалеете!
4
December 12, 2019
Классные мастера! Доверяю свою собачку только им.
1
November 22, 2020
Все хорошо
1