Terrible service, I used to love this flower shop for all holidays, probably only when the management is on site working with guests at the level. Last week I went to get flowers, we were talking with disdain, I understand after the new year everyone was tired, but still there are guests. I wanted to take five roses, turned out roses were sent to ask another florist myself, she said no, it was an order, sent it to another florist, as a result, I was waiting for someone to offer something, but I heard laughter as if I hadn't come to buy flowers, but came in and as if I got dirty in faeces. In the neighboring Royal Flower, the master made the same inverted roses and I asked for them and it was clear that it was custom made, but all the workers said that there was no problem now we will do it in the best possible way.
The flowers wilted 12 hours after delivery. I am very dissatisfied with the work of the director of Almaz, not only did he not solve the problem and did not even apologize, he also accused me of taking care of the flowers incorrectly. He started telling me stories about customers who handled flowers incorrectly, instead of solving the problem! Disgusting service and quality of flowers not only in delivery, but also on the store counter, all the flowers are rotten… They are not responsible for the quality of the flowers! If there was an opportunity, I would put 0
There is no complaint book with a seal, they slipped a regular notebook.
I try to take flowers only here at Romantic, because:
1. The prices are the same as in simple small flower shops.
2. If I take flowers, I take them in a good mood and therefore I would like you to be served clearly, and here it turns out.
3. I like to buy balloons here to enhance the effect of the holiday. However, there are no texts on the balls in the Kazakh language.
4. The design of the flowers is very stylish.
In different ways, depending on which florist you get. It happens that they will explain and offer pleasant ones. Not really this time, but it's purely my perception. I don't remember the girl's name is very tall, but the fact is that she almost walks right behind you and it feels like she's pressing on you and it's awkward. And so, for the most part, I go to their neighbors through one door, where the atmosphere itself is more cozy or something
I chose a bouquet and asked to pack it with a foil backing so that the flowers would not freeze before the car. The girl decided to pack it with an ordinary plastic bag. 👎🏻 It's freezing outside -26, Carl! Extreme temperature for flowers. He says: we have run out of them, then it makes sense to sell flowers. And the prices turned out to be overpriced, next to a flower shop, XS, as it is called, the same composition is cheaper, packed as it should be. The service is not very short in Romance.
I advise you to look carefully at the freshness of the flowers. 25 roses were purchased at the store on Republic Avenue, the seller assured that they were fresh, the packaging was not disclosed. On the spot, it turned out that there was mold on the rose petals in places and they were crumbling.
They are very overpriced . There are never beautiful bouquets. And their florists don 't even know what to offer . And so it is on Mangilik and on Sauran . We need to change something guys