This organization made a mistake during registration. When the money had already been transferred, it turned out that, firstly, the registration was made to another country, and secondly, everything was for one person (a group was flying). Thus, they returned the money through the bank, which took a commission for a large transfer. As a result, I paid a commission to the bank due to a mistake by the travel agency. Then the error was fixed, and everything was processed normally, but no one returned the money that I paid for the commission. 🥰 When contacting an employee about this, it was first said that it was made out by another employee who is currently at lunch, and then it was completely said that the travel agency corrected all the mistakes and how wonderful everything would be. I just didn't understand why, if the travel agency made a mistake, I have to pay for it? I understand that it also depends on the bank, but it was still initially a mistake by an employee of your company.
Once again, I express my gratitude to Olga Savitskaya for her high professionalism! She picked up a country of rest for us (UAE), a wonderful hotel, quickly completed the documents, answered questions. As a result, the rest turned out wonderful. Everyone had time: we went on excursions and rested by the bay. We can no longer count how many trips we have made with the Rosting company, but thanks to such wonderful specialists, we will continue to rest with this wonderful agency in the future!
I would like to thank Olga Savitskaya for her excellent work. For the 5th time, I used her services myself, and also recommended her to my son and friends. A very competent and responsible specialist. He will always choose a tour that meets all the requirements and wishes. Therefore, the rest comes just great. Thank you, Olga!!!
Once again, I would like to express my great gratitude and appreciation to Olga Savitskaya, a specialist in tourism at the Rosting travel company (office at Gedroytsa, 14) for the optimal selection of the tour, fast and impeccable paperwork. It is thanks to Olga Savitskaya's constructive approach to her work that my wife and I have been buying tours exclusively at Rostinga for the last few years, although we had never even contacted the same travel agency twice before. The reason is not in the names and scale of travel agencies, but in the specialists who work there. The tours offered by Olga Savitskaya fully comply with the pre-agreed conditions and the initially stated price, which is rare in the field of tourism business. I am petitioning the management of the Rosting travel company for financial encouragement to Olga Savitskaya for her high professionalism and outstanding business qualities, which make it possible to attract regular customers to the company.
Thank you very much for your help in choosing the tour, in our difficult times a lot changed and we had to adjust to these changes, but from the beginning to the end we were led by Olga, she is a wonderful employee and specialist in her field. When one direction that we chose was canceled for reasons beyond our control, she managed to choose another good option for us, Olga told us everything in detail and answered our questions, we are very grateful to her and the Rosting company for our vacation) We are going on our next vacation only with you)