I ordered a certificate of non-conviction through the electronic portal of services. The certificate was quickly prepared and sent to the Vileisk Department of Internal Affairs. Since I was in Poland, I asked my father to pick up the document. However, he was told that he needed a notarized power of attorney. I asked my father to call me on the spot so that I could talk to the staff. The father handed over the phone to a police officer. I hoped that a handwritten power of attorney would be enough, but the employee insisted on a notarized power of attorney. None of my attempts to convince him were successful — he was afraid to violate the instructions, although he mentioned that if he had known me personally, the situation might have been different. Knowing that sometimes issues can be resolved through acquaintances, I turned to my contacts who worked in the authorities, but, unfortunately, no one answered, probably due to lack of communication. This forced me to come from Warsaw to Vileika. Today, Monday, I came to the station. They are not allowed into the police building, you need to ring the intercom and wait outside. Five minutes later, an employee came out to me and gave me a certificate without even asking for documents, which surprised me. When I asked: "Don't even ask for documents?" she replied: "We saw it." How they checked it remains a mystery to me. Although I am glad that I personally took the document, I would like to see more openness and flexibility in the work of the Department of Internal Affairs. For example, a certificate could be sent by mail or given to close relatives with a handwritten power of attorney. In addition, it would be great if the ATS had a comfortable waiting room with an electronic queue, water and toilet, as well as a more polite attitude towards citizens. I understand that current realities dictate their approaches, but I hope that over time such old, bureaucratic methods will give way to more humane and democratic principles.

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