Royal Palace Hotel
140 reviews
November 13, 2023
Noisy road on the one side of the building. Construction site on the other. No air condition. Restaurant menu is terrible.
August 26, 2024
Not in the center (there is nothing to see nearby), but there are very good cafes nearby. Inexpensive, spacious and clean rooms, good breakfasts (5 options to choose from, although not always all options are available), cleaned daily, the staff is polite and unobtrusive. I'm shooting a star for a TV that didn't work in the room (it doesn't matter to me, I watched the news via WiFi), and it wasn't repaired in three days. I recommend it for the unassuming traveler or business traveler.
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1
June 16, 2024
I stayed at the Royal Palace Hotel in Almaty and was very pleased. The service was excellent: the staff is polite and always ready to help. The rooms are clean, cozy and well equipped.
The breakfast was pleased with a variety of dishes and high quality food. The atmosphere in the hotel is calm and comfortable, ideal for relaxing after a busy day.
The location is also convenient, easy access to the main attractions of the city. Overall, a great place to stay in Almaty, I recommend it!
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October 2, 2024
I spent time at this hotel, and unfortunately my experience turned out to be extremely negative. The service left much to be desired: the reception did not show proper professional training, which led to serious confusion. At night, two men and two women entered my room without warning, which was a shocking incident for me and violated my sense of security.
In addition, I was checked into a smoking room, where there was a terrible smell of tobacco. This made the stay even more uncomfortable. There were also a lot of girls of easy virtue and drunk men inside, which created an atmosphere more reminiscent of a brothel than a decent hotel.
The hotel itself is in a neglected state, the interiors and amenities are clearly outdated and require major repairs. In general, I cannot recommend this place for either short-term or long-term stays. I recommend considering more modern and reliable accommodation options.
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September 28, 2024
The hotel is located in a not very convenient location. The numbers are ordinary, but the dead are so simple there are no words. Carpet with burnt holes, wiped in places so that it is not clear what was done there. Room cleaning is only a change of towels, the bed has not been made in two days. Breakfast is a separate squalor - they probably try to put it on plates in advance and because of this they serve you withered cucumbers and tomatoes, frozen fish on sandwiches, ice-cold cheesecakes from the refrigerator. The room key card is demagnetized in a few hours and you need to contact the reception every time you enter the room. The staff is certainly trying to improve the accommodation in this nightmare, but alas. In general, I recommend avoiding this hotel.
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October 22, 2024
The hotel is located at 178 Zhansugurova str., Almaty, Kazakhstan
Visitors should be prepared for the fact that they will be deceived in the restaurant in the first place.
The waiters charge 10% for the service in the Restaurant without warning you about it. They are motivated by what the management forces them to do.
Although it is correct to charge 10% for room delivery. That's what it says on the card in the room.
I was at the hotel. The phone was not working and I went down to order for myself and took the order myself. They wanted to give me 10% more for the service. They explained that the management requires them to do this. I doubt it.
Management should think about the behavior of their waiters.
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September 29, 2024
Nice staff. Large rooms, clean linen. That's all. The location is very unsympathetic, there is a gas station nearby. The numbers are dead. Breakfast is generally terrible. I haven't seen such sausages in 30 years. Royal Palace is not its name))
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October 14, 2024
A very mediocre hotel. Six-set breakfasts, not a buffet. The beds are old trestle beds with throw mattresses on top. The price-quality ratio is unreasonably shifted towards the price. It should cost much less. Noisy corridors.
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July 3, 2023
Good room stock: spacious rooms, comfortable beds, air conditioning, etc. Everything is new, just like the hotel itself. This is probably all of the advantages. Of the minuses: the area is inhabited, only gas stations and roadside cafes are nearby; the breakfast is very bad - continental, tasteless, and even served in ready-made sets and nothing can be changed; for three nights, the room was never cleaned (toilet paper, I had to ask); the staff is very unfriendly - the first time I see that the staff did not greet the guests when meeting them; the view from the windows was either on a noisy highway or on a quiet construction site.
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3
1
June 3, 2024
Good evening, everyone. Unfortunately, I got into the hotel during the renovation period, not only in the building, but also outside it. Construction and installation work can be heard throughout the day. In general, the rooms are large and spacious. All accessories are available in the bathroom and in the common room, even a bathrobe and slippers. Breakfast is included, only as a continental (if anyone does not know, it's just there are 5-6 versions of breakfast to choose from). And yes, it was 30 minutes away from the center for me.by taxi.
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1
July 23, 2024
I didn't like the hotel. The room was spacious, but the window looked out onto the street, where there was noise from the road and evening music from the establishments. The building is glazed, because of this, the air conditioner under the window could not cope and made noise. I was in the repair period, perhaps in the future the situation will change for the better.
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September 25, 2024
Nice and polite staff, the room is clean. I wanted to put less on the star because of the distance to the center, but maybe it wouldn't be fair.
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March 12, 2024
The rooms and the hotel as a whole are clean. The staff is polite and competent! The cost of accommodation is acceptable, there is a deposit. The only one is located along a busy street, in the morning you can hear the noise of cars
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1
1
August 16, 2024
God forbid you decide to come here on a business trip. Not only will they fill out the act of accommodation for you without mistakes the first time, but they will also send you a week and a half at best. Breakfast will be served every day, tomorrow we will send it tomorrow. Do you need it today? It's okay, they're wrong, but you're paying the price. With your time. In the order of things.
——-
Wow, you'll get high for this money.
Just imagine: in the morning you wake up to the sound of plaster being applied, you go out into the corridor and slip on it. Mmmm, like at a construction site. But you're also paying for it.
And how cool it is to change 4 room cards in 3 days. Well, it's cool to have a lock on your door that doesn't let you in yet. You pay money for it, for what, for comfort.
And the view from the windows is fabulous, the mountains are so beautiful. Yes, but you will never see them in your life behind a layer of centimeter dust.
The windows have not been washed since the building was built, even at the train station they are cleaner. You can play tic-tac-toe on them.
I do not recommend it, for such money it is a complete disappointment.
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1
July 27, 2024
The room is clean and large. Breakfast is monotonous and very small for an adult. The entrance group and the ground floor are being renovated, everything is covered in dust.
For this money, you can find much better
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August 22, 2023
A normal hotel. Everything is clean, I liked it tomorrow - simple. There are several options for closures, you choose for yourself and they are prepared separately for you. It's fast, satisfying and delicious. The rooms are clean and cleaned daily.
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February 6, 2024
A good enough hotel. There is a dining room on the 1st floor, where it's time to replace the curtains. The food is delicious, the price is slightly higher than in neighboring establishments, but this is normal. The rooms are clean, tidy, with TV, shower. It's time to replace the carpet in the rooms, otherwise the stains are confusing and very good audibility.
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1
November 9, 2023
Nice hotel. Clean rooms. The staff is friendly. Hygiene kits are changed in the room every day. This is just say superfluous. The breakfasts are so-so, it would be better to have a buffet. In the evening to the center by taxi 40 minutes. Around there is a good inexpensive cafe Alazani. Near the gas station, ATM and kfc.
Minus the star, for breakfast. They didn't come to me at all.
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May 21, 2024
We stayed at the hotel on May 24 during its renovation, he is there for a long time. The entire ground floor with reception is closed. It was such a pleasure, especially the broken room key cards were annoying. In general, you can live. It's a great bed.
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1
April 14, 2024
Transit Hotel. The lobby and the interior chic are impressive, unlike the rooms themselves. In the shower, the water is sometimes scalding, sometimes chilling. The air conditioner is not clear, there is no remote control. You'll open the windows stuffy and the noise from the road. Synthetic underwear is electrified. Awful. I didn't get enough sleep. And the price of 18k + 5k deposit is not worth it per night.
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1
January 7
It's all good. But the rooms are smoky, the smell. The transfer from the airport was with a punctured tire, there was no spare tire. I waited a long time.
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February 6, 2023
A good hotel for business trips. Cozy clean rooms, friendly staff, not many people, complex breakfasts to choose from. Lunch on the menu for an additional fee. The food is quite decent. Once again, a hotel for those who came on a business trip. It takes about 20 minutes from the city center without traffic jams.
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September 17, 2024
There is always some kind of repair, then there is no hot water, then the elevator does not work, then the light will be turned off, then nothing works at all.
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April 19, 2024
There used to be a very good hotel, the price matched the quality. Now the price has been raised, in my opinion, already 3 times in 1.5 years ...
The rooms have become dirty and smoky. Additionally, a bathrobe must be paid for. Slippers
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September 27, 2023
The hotel is not bad, but it has not been renovated for a long time. There are signs in the rooms informing about the prohibition of smoking in the rooms, but nevertheless the rooms are smoked, the carpet is set on fire. The smell does not fade even if the windows are open all day. The bed is clean and surprisingly I got enough sleep, the pillows are soft and the mattress is moderately hard. Cleaning was carried out daily, for which many thanks to the maids! But the breakfasts are quite meager and apparently the execution depends on the cook, the pancakes are just terrible, as if they were left from the day before yesterday's breakfast.
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1
May 15, 2023
A spacious conference room, we organized a conference for our company. We also ordered coffee breaks, everything was delicious.
Everything was perfectly organized, thank you!
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February 10, 2023
We stayed at this hotel at random. We didn't choose it in advance. The room is large, everything is clean, but the bathroom faucet and shower are very tired)) There is little artificial light in the room. The staff is normal, they communicated politely. The breakfast is sufficient in volume, there is a choice of 6 options. It will suit your taste. The blood is comfortable. What I didn't like: the room is noisy, the road is perfectly audible with the windows closed.
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April 7, 2023
A good hotel, on the 7th floor there is a good view from the window, hospitality at the level, convenient location, delicious breakfasts, many cafes nearby, a good park within walking distance, I recommend it.
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1
May 28, 2023
If you want to understand what a bad hotel is, you are here. The main disadvantage of the hotel is the indifference of the staff. This leads to all the problems: they forget about room cleaning, do not update toilet paper and hygiene supplies, treat guests as something optional. Separately, about the included breakfasts - it's good if they bring you everything that is stated in the breakfast. Usually, not the whole breakfast is brought. The windows overlook the construction site - dust, noise, everything is included. There is no pressure in the shower or in the sink. The water barely flows, but these are the little things against the background of everything. I hope we never stop here again. Eviction today, hooray)))
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2
2
July 8, 2024
Quiet, clean, with free Wi-Fi.The rooms are not large, with a shower and toilet.Includes a toothbrush,towels, and combs
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May 15, 2023
The quality matches the price, the location is in the industrial part of the city, next to the gas station, not the center, although it is not a long drive to it; everything is beautiful inside, in the national spirit, clean, spacious, hearty breakfasts to choose from, I also liked the food in the room.
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3
1
January 10, 2024
Clean, cozy, warm. The staff is polite and friendly. The kitchen is also decent, the steaks are very tasty
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2
1
October 8, 2024
We need to refresh the rooms. And damn, very good audibility))))
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August 7, 2022
We paid for accommodation in Russia through the Island. A chain hotel, at local prices above the average in terms of payment, 4,500 rubles per day. Breakfasts to choose from (the cook of one shift is just great, the second one brings coals of bread and chopped green tomatoes).
I supplement the review at check-out: the room was cleaned 1 time in 6 days, even the garbage was not taken out, the vacuum cleaner and bed linen were simply forgotten. The water is on the 6th floor in the cooler, it was not there for a day. Upon departure, they were forced to pay 1100 tenge for 0.5 liters of water (in central park 230 tenge for 1 liter). The lights were turned off at 10 o'clock in the afternoon, the cheese and kazes that we bought at the market on the trip on the eve of the excursion were spoiled - 12,000 tenge). The service is below average or through "screams at the reception. At first we were surprised why the locals quarrel with the administrators at every occasion, and then we realized that "it's necessary", otherwise they forget to do their job.
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3
July 21, 2023
Excellent breakfast. Reasonable prices... nice clean rooms.
If you are dealing with spare parts for cars, you are definitely here! All the shops are around.
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September 24, 2023
A normal hotel. They are cleaned every three days, but only take out the garbage. There was no kettle in the room, and the cooler on the floor was often empty. So the hotel is without frills. And the breakfast is not a buffet, it is portioned. And if you don't like porridge in the morning, you'll be hungry.
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1
December 27, 2023
Everything inside is a bit Soviet, but so clean, neat, several options are offered on the breakfast menu
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1
August 2, 2024
The restaurant served chicken tobacco with a whiff of it and waited for it for an hour, probably saved. The hotel is permanently renovated.
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July 6, 2022
I liked the hotel. The rooms are spacious with air conditioning and excellent Wi-fi internet. All the food I ordered in the room was delicious. There is a beautiful park next to the hotel. I will be staying here again on my next business trip.
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January 15, 2023
We go to a cool hotel with my husband, I really like it. Luxury is generally a class. Very clean, the room is quiet, but in the suite, everything is terribly audible in the usual one, and minus one in the morning room cleaning is very noisy.
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September 2, 2023
The hotel is good, not expensive. The rooms are clean, bathrobes and toothbrushes, though for one person for some reason. The breakfasts are good, but not super. The girls at the reception are a little boorish and always tired.
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December 19, 2024
Уже никак раньше, ескіріп кетіпті, но таза, постель керемет
February 14, 2024
Many acquaintances and friends stayed here and were satisfied there is parking
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November 10, 2024
An old hotel, but for that in the city center
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March 10, 2024
The room is large, but it has not been cleaned once in three days. The unpleasant smell of tobacco in the room. The hotel is far from the city center.
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May 3, 2024
It's bad that they serve pork for breakfast there. After all, the country is Kazakhstan and not...
everything else is cool.
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March 4, 2024
Nice hotel, delicious breakfasts! The staff is friendly
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1
October 11, 2023
I got a great room. I took it for non-smokers. Opposite the restaurant, I recommend a barbecue. There is nowhere to walk in the evening
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1
July 23, 2022
The hotel is good, the air conditioner is working, the water is cold and hot, there are disadvantages that the room is smoky, otherwise like the hotel itself as a whole, the rooms are not cleaned, the bed is not changed. breakfast is brought to the room, but there is no cleaning after, they stand on the table all day, and no one even comes to pick them up until you call the reception. Also, the trash in the room, the trash cans under the table, and the bathroom were not cleaned until the reception was called.
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4
September 29, 2023
I was in several rooms not really, the smell of cigarettes, but at the same time the pastel is clean, the shower, the dressing gowns are not in size but readable
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1