The rooms are not bad, but the attitude towards the guests is indirect. It feels like they are constantly trying to deceive you. For three days of stay, one small set of gel and shampoo, a bath towel with a hole in the center.
The only thing that pleases is the new carts and it rattles so much when something is carried past the room. Otherwise, it is clean and cozy in a modern way. The price of 15,000 tenge per day is fully justified
If you want to get to a place where there is no hot water and dirty towels can be served and the kitchen in the room can smell... then well, and this does not mean that your breakfast will be better.
I wanted to put a solid 5. But at the time of departure, I decided that I would put 1. For a long time I have not been subjected to such humiliation as handing over a room. Hello North Korea.
I didn't live there myself, but I settled a client from Russia there. She really liked it. I've seen the numbers too. Everything is clean and very cozy.
The rooms are average. We booked through booking. One of the few hotels that still charge a deposit per room. They don't trust their own customers, and they didn't warn about it in advance
I'll edit it. I'm staying here for the second time in a month. The first time was good. But the second time, I apparently got into the brothel season. Loving people slam the doors loudly and the woman screamed with happiness until morning! But right now, at 3 a.m., some young and cheerful lady was knocking on all the doors on the floor that she saw! Getting a good night's sleep in this hotel is probably unrealistic. If you are a business traveler and a light sleeper, you are not here.
Of course, everything is normal, but the service at the reception wishes the best, they are not satisfied, also a deposit is required, and this does not suit me
the biggest disadvantage is the attitude of the administration towards the staff. The kitchen's attitude to cooking also leaves much to be desired, but in relation to cleaning by 5+
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1
Ярослав Б
Level 25 Local Expert
June 19, 2022
Comfortable rooms, good breakfast. You can't be late for breakfast, it's from 7 to 10. However, for visitors from Moscow it turns out from 4 to 7 at the usual time. A deposit is required in addition to payment, it is returned without problems upon departure. The documents are given as expected, with a QR code.