I constantly fly them, the prices are reasonable, they will explain everything, you will send them a hotel, they will consider everything + and - describe, only it remains to choose. By the way, they have a very convenient program on their website for choosing a hotel, and you can even choose a carrier. I climbed around the hotels, poked and willed without visiting them, everything was decorated from home and paid for....
I've taken tours from this company a couple of times. They have been working for a long time. There are many branches in Almaty. Specialists will offer many directions for different budgets.