I don't go there at all, I've been there 3 times in 40 years, and then I needed to change my passport. I arrived at 19.40. The first thing the passport officer told me: they work until 20.00 and no one is going to stay late (well, I can't come to them earlier, I'm at work until that time, another day I'll come at that time anyway). While I was filling out the application, the nervous passport officer, instead of helping, distracted me, not allowing me to concentrate on filling out the application. The rest of the workers helped her: they really need to go home, but I'm keeping them here. And another tragedy: I don't have any payment, it turns out to be such a problem nowadays, it's just terrible!. I tell them that it takes 1 minute to pay through the EPIP and the payment will be made and then it started...: "I won't sit here until half past eight and wait for the payment to pass, the Internet catches them badly, etc." So it's my fault that their Internet is not catching well? I said that I would go outside and the payment would go through quickly. As a result, I wrote my part of the application with her distracting help before 20.00, the rest of the application is filled out by the passport officer. And no, in order to further process the documents, the workers of the RCC said that their working day was already over and I had to leave the room (they were all dressed by this time). They also began to threaten that they would call the police, since they had to put the room on guard at exactly 20.00. From this we can conclude that they never stay at work and everyone is always on time))), well done, they work great. Although the reviews say the opposite. Conclusion: the service is rude and rude, there are aunts who have decided that the residents of the district owe them something, a lot of excuses, just not to accept the documents and not help. That's right, they used to write here: A DISGUSTING PLACE AND ATTITUDE TOWARDS PEOPLE!!! It is written on the website of ersc.bel that the settlement and reference centers were created in order to improve public services in Minsk. All activities of the Unified Settlement and Reference Center of Minsk are aimed at improving the quality of services provided in the field of administrative procedures for citizens' applications. The quality of the service is the period of its provision, the waiting time in the queue, the politeness of the employees, the comfort of staying in the room where the service is provided. RSC employees provide services to the public, they work for the public!!! But here it is not even close to being fulfilled!!! P.S. no one accepted my application for a passport replacement, at 20.02 they all went home together.
I liked everything, the staff is polite and friendly, especially the passport officer explained everything, intelligibly repeated even twice))). Thank you for your help and patience with us. I recommend.
It is not a very pleasant place, the staff is outraged at visitors, when they ask for help they are transferred from window to window. It is difficult to wait and fill out documents , and in case of errors, it is paid to rewrite the forms
I turned to the employee of the passport office. In principle, everything is polite and cultured. There are no special complaints. And most importantly, there was no queue, which happens extremely rarely.
I had to contact the center several times, then a passport, then certificates. I was even surprised how fast and simple everything is!)) Dear girls, thank you for your hard work!
Disgusting communication, rudeness, they speak in memorized phrases, they don't want to explain anything.
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Елена .
Level 8 Local Expert
February 21
A nice girl is a legal adviser. I gave a detailed consultation. Responsive passport specialists who are also ready to help and clarify. But Tatiana, a utility specialist, spoils the whole impression of the organization, the behavior is simply boorish, she cannot answer questions.
The boorish behavior of some employees, if a person made a mistake in the text, such eloquence goes to him, close your ears.
Higher management, Please conduct a preventive conversation with your employees. Thank you.
very friendly and nice people! I had to face a very big problem! The lawyer, Olga Nikolaevna, reacted to our question competently and competently, and most importantly, humanely entered into the essence of our question. Accountant Zhanna Mikhailovna is a competent specialist.
I characterize the employees of this RCC as literate, polite and respectable employees. I would like the management to appreciate and encourage the work of lawyer Olga Nikolaevna. And I advise residents of the Leninsky district, no matter how difficult and confusing the question is, not to swear, but to explain the essence of your problem in a good way. And believe me, RSC specialists will hear and help you!. Sincerely, A.A. Drozdov
Cash and settlement center, "back to the past"! The service is like in the 90s, boorish and rude. An electronic queue, an electronic information board, services for filling out documents on a PC, etc. without which we cannot imagine a modern RCC - we have not heard. The photo shows a dull exterior, outdated from a technical and aesthetic point of view, inside it is exactly the same.
The center is like a center, the only caveat is if you go after 15, then one specialist at a time
it works , so you can stand in line for a long time
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Катька
Level 9 Local Expert
April 13
The passport officer is a nervous , rude woman. I came with a baby to prescribe it. The child was crying, but no one cared. He serves for a long time and with such an expression, like what I showed up for. Everything is understandable, I am a single mother and I don't have time to just visit such places. She answered my questions rudely and nervously
I live on Plekhanova 101, own one second share of housing, owe for cold and hot water with the second owner for two at 60 cubic meters for each of them. As a result, ZHES gave me 60 cubes for cold and 60 for hot, and another owner 120 cubes for cold and 120 cubes for hot, while not including these cubes in the meters!!! Apartment 116 (information for the Housing Department)
Boorish behavior of employees. Please have preventive conversations with employees, teach them how to communicate with people. It feels like yelling and complaining is their favorite thing. After coming here, there was a very unpleasant aftertaste, the whole mood was spoiled.
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Константин Константин
Level 12 Local Expert
August 5, 2023
excellent staff.
they are competent and everything is fast.
I came with a tenant to sign a contract of employment,turned to the second window for a request to take forms, they did not respond to my request, came to the first window, the same thing, zero reaction, two "workers" are sitting and only the girl from the fourth window Darina called us, explained everything,helped and was quite friendly, although for This is not typical for housing and communal services workers.I wish there were more people who perform their duties well and conscientiously ！
It's a disgusting place, incompetent, boorish aunts are sitting, who decided that it was us for them, and not them for us. There are a lot of excuses, just to send and not accept the documents for recalculation, and then so that the deadlines pass and not accept at all. The passport officer is only normal, the rest are with three classes of the parish school. If we could disperse them, the communal apartment would be cheaper.
Friendly staff. Documents are processed promptly. But they do not have information about the list of documents that are needed for registration in other services (gas, electricity, water). They also do not know the nuances of what should be primary (registration or execution of contracts).
Utility workers are not educated boors!!!A disgusting place and attitude to people, the same as the authorities!It is not clear what they get paid for!!
I took a certificate of family composition. Step left / right to prompt by registration - there is no answer. But this is not in the competence of the passport officer. In general, there is a lot to develop skills. I wish you good luck and good health