Because they do not tell the information and if the bank employees themselves made a mistake, be sure that you are guilty of their mistakes, it's a pity, of course, I will add how and what happened on 05.04.2024, I turned to the bank at Prytytsky 93 for a certificate for refinancing a loan to a bank employee and provided an extract of what is needed in the certificate, but unfortunately the bank employee replied that she knows everything and under I wrote a dictation application for a certificate, but alas, the certificate turned out to be issued incorrectly, and when I re-applied to the same department, an employee was already working 12. 04 I was accused that I did not specify all the points in the application, but I wrote everything under dictation, the bad thing was that I had to go to the head bank there, the staff reacted competently and redid the certificate. there are still employees who can sit until the end of the shift and others will work for themselves and those who, if only such a situation turned out to be guilty without guilt, I believe the bank's management will appreciate this employee, unfortunately I do not remember her last name, she worked 05.04 and 12.04
one of the ATMs took the money and rebooted, but in order to pick it up, you need to go around half the country and wait up to two weeks after writing the application to be "approved", a refund!
Only one ticket office is open. If you get on a break, there is no substitute. The staff is polite, but the schedule is not correct
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yuri_s
Level 9 Local Expert
February 20, 2024
At 19.30 they were asked to leave the bank premises, while the cash register, which is alone outside the office, is on break from 19.30 to 19.50. But the most exciting thing is that the specialists in the office work only until 18.00, just like other people. How do I get served at the bank?
The terrible attitude of the staff! Absolutely not caring attitude. Not all windows are open during rush hour, although there is an electronic queue, it does not matter if there are customers left, employees can pack up and leave! If you have set up an electronic queue, please serve all customers, or limit the issuance of coupons by the end of working hours!
Standing in line for 20 minutes, with one cash register, serving 2 customers, sorry, but it's terrible
Especially in a shopping mall
I think they get a mortgage faster than they work in this cash register
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Анастасия С.
Level 10 Local Expert
February 22, 2023
The girl working at the currency exchange desk on the evening of 22.02 refused to serve, the service ticket was taken before the branch closed at 20.57, and she began to close the cash register when I asked her to change, brazenly hung a curtain and closed the cash register. I will definitely leave a review in the department itself about the service of this person.
An ordinary bank branch. It depends on the time of the visit. There was almost no queue in the morning. There are usually a lot of people in the evening.
I deposited the sales proceeds through the cashier, as an individual entrepreneur. The cashier is either deaf or something. I made it out as a cash payment. Thank you so much for the gem that I received. Now you have to spend time to go to your operator, write a statement, take the money and deposit it back. I appeal to the management of the bank, check your employees more carefully for professional suitability. I regret that I did not ask for a complaint book.
If you don't come, it's always closed. then lunch, then a holiday, then those. service. and when the queue is open all the way to the exit. the bank is good, but it would be necessary to expand