This branch opened relatively recently on the site of the Black Bear Cafe. In principle, it does not differ from other branches, except for the proximity to the center and a fairly good location with a sufficient number of parking spaces. Another advantage is that it is located in a historic building, which has also recently been restored and has regained its original appearance. In short, a quiet and cozy cafe on a busy street. The selection of confectionery and coffee drinks is extensive. I definitely recommend you to visit.
I visit the Sofia restaurant chain relatively often, I came here purely to return the powerbank (from E. kuvatt). The staff as soon as I finished my business with the powerbank immediately drew attention to me, greeted me and asked if I wanted to order anything, it was raining that day and there were heavy traffic jams, so I decided not to refuse and still ordered a snack, and at the same time took advantage of the discount as usual after 8 pm.
Very poor service.They came and sat down at a table on the summer veranda and no one came to us for 15-20 minutes.The staff stood outside the cafe and smoked like a steam locomotive.I had to leave the establishments without making an order.After that, it turned out that not all branches have a kitchen and therefore it is necessary to approach and make an order yourself.As a regular customer of yours, I ask you to attach signs at the cafe in order to understand where and how to place an order or work out cases with your employees so that they warn customers
I put a star for:
- a wonderful veranda surrounded by living plants - you sit under blankets, admire flowers, trees, a beautiful building in which there is a cafe;
- for the friendly staff and beautiful serving (cappuccino is served with something like biscotti, I love such pleasant little things).
The rest, unfortunately, passed by...
the cappuccino was served almost cold. The croissants were not bad, but a little dry, as if they were not very fresh or an unsuccessful dough recipe. Napoleon was simply inedible. I'm not picky, but I couldn't eat it. The cream is like tasteless putty, the cakes are soaked, something berry inside looks more like sour compote. As it turned out later, it was a PP dessert, which I was not warned about (there was also no price tag with the name).
Well, the cherry is, yes, the lack of a toilet!
It's a pity, but the place is disposable. And it could become a favorite because of the veranda!
A disgusting call center, we turn to them for the second time and the second time is a complete disappointment. They cannot give accurate information about where everything is, in which Branch what is. In both cases, the orders were at the wrong branches. The employees do not know anything, they cannot normally give an answer, the call center does not bear any responsibility for the information that they gave, they do not try to correct the mistake they made, once again, a complete disappointment in the service and in the attitude towards people! Of course, I would like to receive feedback regarding this case, but it is doubtful, of course, that they will take responsibility
Delicious ,great selection , price 👍,staff in all branches are polite and attentive, the atmosphere is pleasant at home .the interior is beautiful and fresh products.
I can safely say that this is the best confectionery in the city. A huge selection, and everything is very tasty. The only thing a little annoying is that eclairs and tubes are kept frozen - after the purchase, you have to train the pull-out and wait until they unfreeze.
Convenient working hours, pleasant atmosphere, beautiful decoration, courteous staff. Delicious tubes.
One of the disadvantages is that they mixed up the order (instead of samsa with potatoes, they put samsa with pumpkin (I don't eat at all))+ they asked if there is a loyalty card . They did not even offer to issue a negative answer ((.
The product range is wow😍 I want to try everything right away😋 caring staff🫶🏻 this is a cozy house that you can always pamper yourself and your family with sweets❤
Cashiers do not pay attention to the order of the queue. Who came later can approach the cashier, depends on the customer's impudence. And the cashier does not reprimand him. You will have to spoil the mood yourself and enter into conflict.
Delicious coffee in the morning, the delicious smell of muffins (buns) and of course the cool atmosphere is just off the scale. I recommend that everyone visit the branch.
If you don't come, it's empty every time. The opening hours are until 23.00, at 18 o'clock the storefronts are already empty. There is nothing to buy. One star for an iced coffee, there's nothing else to do there.
It seems like the place has just opened, repairs have been made, but there is no toilet!!! Who gave them permission for a cafe without a toilet at all is not clear. The only time I came in and I will never come in again, of course.