We wanted to buy our favorite pastries, the saleswoman recommended another one, said it was delicious and just the way we want it, so I was deceived. It turned out to be not particularly fresh, and not at all what we wanted. I also noticed there that there were a lot of these pastries, for the one that we bought, another one was standing and waiting for its turn. I also worked in a pastry shop myself, I know the system that you need to sell what you will soon be discharged, so we fell into this trap.
Untrained staff, not well-established processes, lack of choice. Ignoring the interests of the client. Inability to resolve conflicts. It grows only due to the unoccupied niche. The quality and prices do not match.
The worst service of all branches! I have been a regular Safia customer for several years now, I have visited most branches and have never seen such an attitude towards customers anywhere else.
Hello, yesterday we bought, I really did not like the cake,"Currant " Cakes are dry, and the cream is icy, it was impossible to eat, although 2 hours passed after the purchase.
I made an online order, indicated a specific address (Tashkent, 1st passage Mirobod, 41), the date and time to bring the order. We clarified the details several times over the phone. As a result, they refused to take me, they said they did not know where this address was.
Always fresh and delicious pastries! We always take pies only in safia. A large selection of desserts for every taste. The staff is friendly and courteous.
Delicious, satisfying, beautiful. I've been buying sweets there for many years, I've never had any problems. Good luck to you guys. Whatever you have, it's always been sweet.
Always fresh pastries. This point produces a song and delivers it to another point. So it's worth taking in this place.
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Show business's response
Мария
Level 19 Local Expert
January 25, 2024
Goodies always cheer you up. One of the disadvantages is that it is not possible to buy a couple of cakes of a certain type - at least a quarter of a large cake.
Not bad cakes, but why don't you make sponge cake impregnation like in the USSR or save on it? The cakes will become more fragrant and tender. The same "Fairy Tale", for example, will not be like a cracker with cream.
There is a lot of choice. We took a birthday cake. They make cakes well. It's a little expensive, but it's worth it. The staff is also cheerful. They will always help.
My pre-booked cake was sold once a year ago, but otherwise there were no problems. Right now, the staff there is the coolest and friendliest. And recently they have become even more attentive to customers)