An inconvenient medical center, very crowded and crowded. The corridors are dirty, I liked the ent. I examined it competently. But in general, the impressions are bad, it is necessary to work on the update
They have been attached to this clinic for 8 years. There are always some minor flaws in the work, doctors and nurses at the site are constantly changing. It's a complete mess in the hospital as a whole. Nobody knows anything.
The boiling point was an incident last week when a child needed a certificate from a dermatologist for a competition. The district doctor, firstly, sent us very far to the clinic in a new area beyond Khan Shatyr, it was inconvenient, took a long time, I had to take time off from work. As a result, the dermatologist did not issue a certificate, because the GP sent us incorrectly and did not give an analysis for microrefaction. blood ... ((( We drove back, the chief doctor tried to contact the district police officer, she ignored him - there is clearly illiterate management in the clinic... Then the head doctor promised us a referral that it would be in the morning at 8 a.m. at the reception. Naturally, when we arrived with the child, there was no direction. We found out everything for half an hour, the GP doctor again did not answer the Head doctor.... This is beyond the limit of my understanding: How can I not answer the boss? Further, he wrote out the direction himself, but electronically.
And this is not the end of the story. The Dermatologist felt sorry for us and, so that we would not travel far anymore, she gave us her phone number, I called her that the blood had been donated and she said that our local doctor could pull out her generated Certificate in the program herself and print it out. I signed up the child - he arrived, the doctor was rude to him, he was upset. Who is pleased that you are being rude. Where is the ethics of doctor-patient communication? Oh, the doctor's name is Alpysbayeva Makhhabat, so that everyone knows the face of the hero! I believe that such an incompetent doctor should not work at all, especially with children and adolescents. There is a lack of knowledge of the processes of work in a medical organization, disrespect of the superiors of their own clinic, ignorance of the ethics and psychology of working with patients. And as a result, I come home - and this specialist (I can't even call him a doctor) - just printed the Conclusion of the analysis and the conclusion of the dermatologist on a piece of paper. Not in the form of a certificate, but just on a piece of paper. Although she needed a Certificate, and the Dermatologist doctor said that she had prepared this form in their medical program. Here, I also do not know how to work with the medical state system. I will write a complaint about this clinic and personally about this doctor to the Ministry of Health! A week of wasted time and money is just wasted. Sana Vita is not the place where they will help you, this is your place if you just need to kill time and not get a result. Where do my taxes go? My medical insurance? Even if I stupidly can't get a certificate from a polyclinic... Everything is very sad...
Everything seems to be fine, only Elvira is sitting at the reception desk, does not know how to communicate with people, behaves aggressively, shouts, you can say yells,
There is no politeness.
Please figure it out
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2
Бекмухамедов Габиден
Level 4 Local Expert
September 23, 2024
Thank you for your huge contribution to my health!
The clinic is located in an apartment building, and is divided into two wings.
The corridors are narrow, the offices are small, but there is a wardrobe and a reception.
By the way, do not expect much from the reception - the girls are tortured, they barely answer questions, they cannot turn on responsiveness and offer options in favor of their clinic! :)
The doctors are competent and polite. There is beauty in the paid department in general. Shoe covers are free. I haven't seen any negativity in the free branch either. 4 stars only because you have to follow any seal down the street. In winter, it is necessary to undress the child, then put it on, walk down the street, undress while waiting for a certificate or seal, then put it on to go home. And when there are more than one child, it is very difficult.