Terrible store, I do not advise, they are just ***. In June, I bought a phone for my mother, the other day it stopped working, I started looking for a warranty card, it was not in the box, I called the store and asked for a repeat coupon by the order number, to which they rudely replied that they could not help me with anything, although the service center advised me to take it again, in general, the impression is that the product is left-handed there was no coupon and there was such a negative reaction to the request to re-issue it. I hope the competent authorities will someday believe this store and punish them for their merits. Do not contact them, your nerves and money will be safer. By the way, I think that their positive comments are twisted, but the negative ones are probably real.
I do not advise anyone! I ordered the Airports 3 Headphones and there's a marriage! I sent it back to the store after 17 days, we just finished the diagnosis. And they said that there are no defects... but in fact there is a huge significant downtime and the service sucks !
I DON'T RECOMMEND IT TO ANYONE
It is a shame that for those who live on the border of the city they do not consider people. It says there is a long-distance delivery - so it's not true. I always thought that Kaspi's stores were reputable companies, but they don't pay attention to such trifles. Moreover, as I understand it, the courier service of the store refuses to deliver, meanwhile I emphasize, pointing out that there is a long-distance delivery!
We ordered an iPhone 11 from this store via Caspi, with a set of headphones and charging. The delivery was on November 19th, arrived on November 21st, 2020. The box is small, there are no headphones or charging, only a plug, this is a bit of a problem, the iPhone is suitable for use in the USA, it will not work fully in Kazakhstan, it does not support 3G and 4G. The sellers did not even say that there would be no headphones, no charging and an iPhone not for Kazakhstan, although everything was written in the description. It is disgusting to accept such parcels. The iPhone was sent back with claims of harassment. And they took it from us in Ust-Kamenogorsk with headphones and charging, and with all the appropriate standards for use in Kazakhstan.
I do not advise ordering in this store, they cheat, they sent it on time, when they called, they do not even know which way they sent it.
I wouldn't put any stars at all. Because they don't deserve it.
I ordered the phone on the 30th, on the 1st of the following month it was supposed to be delivered.
But it turns out they haven't even handed it over to the courier yet, I wanted to pick it up by pickup, and it doesn't work that way. I lost 3 days waiting.
I will never order here again and I will tell all my friends so.