Sanit.by
23 reviews
February 24
Excellent online store, competent advice from a sales consultant, worked with Sergey. There were no problems with the age and replacement of the product. The delivery service works clearly, they call in advance to warn about a delay or a change in delivery time. I recommend. Thank you.
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February 15
The attitude to the buyer is zero. For half a day I tried to achieve that with my orders, the catalog says a cabinet with a washbasin, actually without.I force you to pay in cash without accepting a card payment.
The delivery happens like this, the courier drives up to the entrance, calls you and asks you to come down to help him, you carry everything yourself, and then he gets up and demands money from you for the delivery of 10 rubles.
Although I didn 't bring anything into the apartment .
In general, I do not recommend it
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November 4, 2024
They didn't give a damn about their customers after they got the money!I bought a glass door for the shower from them!Before buying, I asked them several times if this door would be the size of my helmet, beat my chest that everything would be fine!The door has become but without magnetic seals!They refuse to solve the issue of replacing or returning doors!In general, their goal is just to push their product, no matter how!
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August 6, 2024
I ordered non-cheap goods 2 times, everything was fine.
I ordered now, not only did I not find a mirror of the right size from the order, I had to order a mirror of a different size on their initiative, respectively, more expensive.
Of the gifts on request (the order is not small) in the form of liquid soap (by the way, decoction) and a wiper-water bottle, viscose napkins were put.
There is no response to the claim by e-mail on the 5th day.
There is no customer orientation.
They shove a discount card into each order (also a useless thing, it's better to use promo codes), even if they checked the availability of the card by phone number.
Delivery of goods is also not convenient, only to the entrance and generally at any time, payment to the courier is only in cash, if you want by card, pay online the day before delivery. Well, such a thing.
The disappointment is complete
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February 23
We ordered a Roxen car wash with a displacer on 07/15/2024, it was in operation for only 7 months. Chips in the drain don't please me, to put it mildly.They do not fill out warranty cards,and there is a funny item,improper operation and mechanical damage 😀 Mirror and shower.I will now order the partition from another place!
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December 20, 2024
They do not supply fully equipped plumbing! And they walk away from solving the issue! Definitely not recommended!
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January 3, 2024
I bought it in the sanit online store.by the BLB Atlantica bath (180x80). After about a year and a half of operation, a defect appeared in the form of a chip on the enamel, which subsequently peeled off to bare metal. The localization size is approximately 2-3 mm. After contacting the support service, I was given the number of the complaint officer. Several attempts to contact by phone did not yield results, so I outlined the whole situation with a personal message in Viber, also provided a photo of the defect itself from different angles, a warranty card and a payment receipt. Alexandra, such a name is indicated in the profile, already from the start "determined" that the cause was mechanical damage. In parallel, it was recommended to fill out an application form on the website, which was done. That day, we still talked live, and already at the initial stage there was a "desire" to sort out the situation. After 18 days, my intuition was confirmed - I was informed on Viber that the manufacturer classified the defect as mechanical damage. At that moment, it was both funny and sad, since according to the legislation, the buyer solves all his claims issues with the seller, and the manufacturer's opinion has nothing to do with it. There is such a thing as a hidden marriage, and in order to confirm or deny this, it is necessary, at least, to conduct a quality check. So, while the product is under warranty (in my case, it is installed for as much as 30 years!!!), the seller must prove all the circumstances of the defects. To my question to Alexandra's employee: "what document confirms the refusal, and on the basis of what is the mechanical damage classified?", she replied that they would write again additionally and ask for comment. The conclusion suggests itself - was there any request at all? Doubting the competence of this employee, I re-provided several new photos and videos of the chip, and also pointed out that the nature of the LCP defect that occurs during mechanical shocks has a completely different form, therefore it is at least incorrect to draw such a conclusion in absentia from the photo... It took another 7 days when they sent me the final response from the manufacturer, where someone's fantasy "the bathtub was subjected to a very strong blow that pierced the steel, and this cannot be a manufacturing defect, since the blow was so aggressive that it tore off 3 layers of enamel." Firstly, they did not provide a written document, and secondly, the wording of the answer categorically did not suit me. By the way, after another 10 days I was still provided with a written response, but there is one thing, according to paragraph 12 of Article 20 of the ZoZPP, I turned specifically to the seller, not the manufacturer. According to the law, a quality check must be carried out, or, if there is no desire, an examination. The costs for this, including the transportation of a heavy bulky product, fall on the seller, in this case the online store. The sarcasm is also that on the site itself, in the "exchange and return of goods" section, it is beautifully reported about the positive decision of 99% of all incoming customer requests, and as a result, employees are in correspondence, and just dynamite you. And one more important fact about the "client orientation" - after digging through the reviews, I found a very similar situation with the buyer Natalia, who also purchased an Italian bathtub, on which holes began to "form", about not very pleasant communication with an employee, etc., there she was kicked off because of the uncooperated legs and, as a result of all this, incorrect installation. And then I remembered the questions about the legs and all that, by the way, I bought everything in full. And in my correspondence, the employee's response was based on many years of experience, and that there were no such situations, ay-ay-ay, it's not good to lie like that!!! The question remains open - there is still enough guarantee.
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5
October 30, 2024
Excellent service, on-time delivery. I'm happy with everything
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March 21, 2024
Very poor quality of service, the first time I faced such indifference to customers
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7
November 30, 2022
The first order is fine! The 2nd time I placed an order, and they disappeared. I called 4 times - you will get a call back and disappeared. I ordered it from another place. This is the first time I've seen such a reaction to a customer.
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5
February 25, 2020
Заказывал сантехнику. Привезли все быстро. Чего-то особенного не заметил. Персонал вежлив, цена была самой конкурентной. Помогли с выбором. Вообщем все как и должно быть в интернет магазине. Отдельно спасибо Степану. Можно даже благодарность выписать ))
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December 4, 2019
A normal store, the prices are good. We got in touch quickly, brought everything on time. Delivered to the door. I bought not one product, but several, I was pleased with the attentiveness of the manager, all the plumbing was brought clearly to order.
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July 9, 2019
sanit.by — exclusively this store! There are simply no other plumbing sellers for me anymore. This time I bought an acrylic bathtub. The Kolo Sensa model. In use for the first month, no complaints. The product is made with dignity. The surface feels pleasant to the touch and has a light snow-white shine. The shape is ergonomic, I relax completely after a difficult day. It looks great, modern. The spouse puts things in order, says that dirt is removed from the surface without unnecessary effort.
The seller's service is professional. Believe me, I know what I'm talking about. I buy plumbing not only for my new apartment. I do repairs, a private master. It's all fair. The prices on the website are indicated. They don't ask for money for delivery. And they always deliver it quickly and on time. Installation of plumbing
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December 6, 2019
In terms of payment, everything is convenient here - you can use a card to pay the courier. And I ordered the Ferro Basic BBC77 shower mixer - a good thing at my own expense. The reviews on the site helped.
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November 28, 2019
We bought all the plumbing in this store. The prices here are good, but our order was far from small, so the store offered to arrange it by installments. We agreed with pleasure. All the goods were delivered on time, thanks for the good service.
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November 25, 2019
High-quality plumbing at good prices. I needed a bath, I couldn't decide which one I wanted. After consulting the store's specialist, it was easier to make a choice. Thank you.
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February 5, 2019
I was looking for a shower door in a non-standard opening. My friends advised me sanit.by , because we have already made purchases from them and were satisfied. I left a request on the website, they called back quickly enough. The managers are polite and attentive. After clarifying some questions, they were able to offer me several options, whereas in other stores they simply said that the opening needed to be redone. The door had to wait a couple of days. It was delivered within the agreed time period, they called in advance, the delivery was free. The driver helped us to bring the door into the house. I ordered the installation here, everything was done carefully. Thanks to the store for the help. Only positive impressions remained about the purchase and communication. I will recommend your store to everyone!
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November 14, 2019
A profitable installment plan allowed you to buy a shower cabin and a heated towel rail at once. Everything was done online. They were brought to Brest quickly, they filled up the floor, but this must be agreed in advance. The store is good!
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March 22, 2019
The plumbing site is good, it's a pity there is no personal account with a history of orders, and an additional discount system. It is convenient to correspond via the built-in chat. Prices are quite favorable for some products.
We took a heated towel rail, but unfortunately we didn't get it, and there were a lot of scratches on it during inspection. Hopefully, these scratches will disappear later when polishing.
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March 22, 2020
I ordered a mixer. Through the website. The delivery time is only 2 days, they were delivered with a guarantee and the payment was accepted upon receipt, thank you, this is not the first time I order successfully here, the store is not bad.
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March 13, 2018
Покупали набор мебели Акваль (тумба Манго зеркало Манго умывальник смеситель). О товаре: привезли упакованным, без повреждений, притензий нет. О магазине: понравилось вежливое обслуживание консультанта, работник абсолютно в теме, подсказал нам классный смеситель Клевер (не представляю как бы мы сами его выбирали, мне одни на одно лицо все), рассказал про монтаж. Не очень люблю выбирать по картинкам, но сайт магазина понравился, ничего лишнего, никаких моргающих картинок и баннеров, основная информация о товаре есть. Выбирали мебель - есть много нормальных фотографий товара, можно рассмотреть. О доставке: по итоговой сумме получилась бесплатной, договорились на определенный вечер, перезвонили за час - привезли. Выдали чек и гарантию. Магазин рекомендую
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December 20, 2019
We found the right heated towel rail with a side connection. Delivery even to the regions was free. They brought it in the evening, they called a couple of hours before that. The courier accepts payment by card.
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September 13, 2019
I made an order, everything was done on time!
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