I live in Brest. Passing through the Birch, noting the beauty of the city - a church with military equipment- I was looking for a store, and the eye immediately noted the brand colors familiar to everyone - SANTA! Stop at a good parking lot and go inside. The comfortable temperature, the smells, the classic location of the goods - I knew where everything was. The staff is somehow very responsive and friendly, they work and scurry around taking care of the customer. Traditionally, the high class of building design and our parochial marketing techniques. I liked everything. But, here is an exit without turning left - we need to work out. This, of course, is not in the competence of the retail chain, but not Santa, right?
I love this store. But today there was a blatant case of rudeness. I punched shrimps on the scales and gave out a receipt for crab sticks instead. I went to the finished goods department and asked for help. Calm down without shouting and indignation "hello, please help, the scales give out crab instead of shrimp" what did I hear in response? "What's wrong with you?! Is it really so difficult to push the scales out!" what to press, where to press?! I have not worked in trade, I do not know!!!! Fury flies out, let's yell at the whole department. Honestly, I was ashamed of myself and the guy who also couldn't weigh seafood. He starts yelling, reset it here, enter the cell number here. How do I know where to press on the scales without a monitor? If there is no administrator in the hall, there is no person on the scales, then this does not mean that you need to be rude and yell!!!!! To the seller 0/5
A good store, excellent location, Parking, the assortment list is usually pleasing, especially I like baking of my own production. Minus two stars for the endless huge queues, while not all the ticket offices are open, the staff is not friendly.