This is the first time I've come across a situation where, with a confirmed order, you're not just left without a product, but you're also being rude when trying to solve the situation.
I have successfully placed my order (attached screenshot), for which I have received confirmation, and I have also been given a specific shipping date. I talked to the girl, she explained everything to me, confirmed the order and told me how and what would go. Since the date is already close, and no one has contacted me for delivery, I decided to check the store myself. It turned out that my order wasn't just not going anywhere, as this tile was also out of stock, and in addition to everything else, in order for me to order it, I had to buy 3 times more than I needed.
When I was trying to resolve the situation, an employee named Alexander just hung up on me.
Since I don't have a chance to talk to the supplier properly. I ask those who can help me get the ordered tiles to contact me. I am attaching a screenshot indicating that the tile is available. My order number is on the screenshot.
The store is pleasant both in terms of the design of the trading floor and in terms of service. We were looking for a cabinet under the bathroom sink, we were pleased with both the lowest price on the market and very prompt delivery. The seller very scrupulously demonstrated all the structural elements, helped to load them into the car. At first glance, it seems a long way to get to pick-up, but for Minsk it is very convenient location, calm, beautiful and green around. Great guys, keep your mark
It seems that I don't care about the customers, although the order is voluminous. It is necessary to repeatedly call yourself, extract information, and remind you for a long time.
I wanted to order the product at the pick-up point, they said that it was for a fee, it costs 24 rubles, which is almost 20 percent of the cost of the product itself)
For complete "happiness", they would also say that you need to pay extra for the check and for the guarantee
I do not recommend it! Check the electric towel rail on the side (not dry) when it is possible to deviate from the vertical by 10 degrees.
They sold an item of inadequate quality and say that this is a warranty case.