Excellent location of the hotel, 5-7 min walk from Fountain Square, friendly and helpful staff. Family Suite with balcony is a spacious and comfortable room for living, 2 bottles of water are put on every day
The worst hotel we've been to!Purchased 5 stars.The entrance and facade looks expensive, but the rooms and service are just the bottom.We were in a Deluxe room.And in it we got shabby furniture, torn wallpaper and LACK of AIR CONDITIONING.+36 it was 4 days, the window is on the sunny side and the managers could not make the air conditioner in 4 days!No one responded to our requests, they only fed us breakfast, which will be done tomorrow.And the worst thing is that you will not be moved anywhere, because the air conditioner is not stationary, but a common ventilation network.The room was ready for 1 person, although it was indicated 2. They asked to bring a chair, so we waited for it for 1.5 days.The pastel linen is all torn.
Never check in here-you'll just throw away the money!
The location of the hotel is excellent, the staff is polite, but the rooms are old, dirty towels, shabby furniture.
The hotel needs renovation for sure!
The breakfast is terrible....
The hotel has three stars.
The hotel does not pull at 5 stars in any way. Let's start with the fact that at the entrance for 2 people (by the way, the room is far from the cheapest)
they put only one set of towels and put one chair in the room. The furniture is very tired, the cleaning is not of the highest quality. But the most important thing is that on the very first day of arrival, the air conditioning in the entire hotel broke down and for 4 days of our stay there, no one bothered to fix it, despite the fact that they complained a lot and for a long time. On the fourth day, they couldn't stand it, they moved out. In general, I do not recommend the hotel. Of the advantages, I can only mention a good location in the city center and adequate staff. The rest leaves much to be desired, especially for such money!
and I put 3 only because the administrator (the second one) then changed our number and went to meet us.
and so I would put one or two
terrible numbers
stuck to themselves 5 stars, but in fact 3 stars..
the room was dirty, the bathroom was terrible, dirty
the administrator simply ignored the request to change the number, explaining that there is no manual...
and only on the second day of the second day the administrator went to meet us showed other rooms and we picked up a Deluxe ( paid extra , of course )
in general I do not advise !
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Н
Наталья К
Level 9 Local Expert
September 27, 2022
The hotel is located in the city center. The rooms are cozy, clean clean. The air conditioner works, very comfortable. The staff is polite and helpful. I especially wanted to express my gratitude to Aida for her sensitive, sincere attention to us. With a great sense of humor . I have never met such an employee in any hotel. Her positive charges for the whole day (10 points). Stayed at this hotel 2 with children. I will be happy to come again.
Dear hotel administration, how much did you buy 5 stars for??? The toilet in the room is leaking, they do not respond to the request to fix it, they just put towels. And when we asked for towels, the manager gave them to us, but he slammed the door there alone and does not let us into the hotel parking lot!
The furniture is falling apart from poor quality, the air conditioner is working badly, I pressed the drain, it broke, changed the room because of stains on the bed, in general, I had to spend the night because it was late
The hotel is not 5 stars at all, rather somewhere 3. Dirty floors, one towel for 3 people, very bad Internet, tap water is barely warm, the toilet is right next to the sink, something fried stinks from the window (apparently some restaurant nearby), music is also hammering out of the window at night (I suspect that there is some kind of club nearby). In general, if you want real 5 stars, then this is definitely not here. It's clearly not worth your money.
The staff is responsive, but there are some problems all the time. For five stars, a dirty floor is normal, there are no shelves for suitcases. Three stars.
Very good location of this hotel, city center and at the same time quiet. Comfortable beds and pillows, after long walks you get enough sleep like at home. Friendly staff