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Magiliowskaja
390 m
Awtastancyja Awtazavodskaja
320 m
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60 reviews
November 28, 2024
It was very pleasant to be in the department — the responsive and attentive staff. Consultations are comfortable and, most importantly, fast. It is especially convenient that now you can sign up for service in advance through the website at a time convenient for me
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March 18
The worst department, if you can call it that, I have never met! This department does not produce a simple operating room about closing an account, and as they said, they have it written on the wall, it feels like I go to the offices every day and read everything that is written on the walls!!! After asking for a book of comments and suggestions, the specialist replied that they did not have it and in general it was located in another department on Uralskaya Street and the principle of operation of their department, according to the specialist, was remote. I asked a counter question that, in my understanding, remote work certainly does not consist in an open shopping mall with a free entrance to this room. The specialist also pointed me to the stand where the information supposedly hangs that the book of comments should not be in their possession and this is the decision of the bank's board, So that you understand this is a beautifully printed piece of paper where there is no seal or the articles they refer to are listed, every student will print such a piece of paper in two minutes, my patience has run out and I called the police and wrote a statement, and I'm waiting for a response. Another point is when you call support, you are not under any circumstances connected with management representatives, it feels like these managers themselves have made nonsense and are now hiding behind ordinary employees so as not to be responsible for their actions!!! I have been working at this bank for 10 years now and I can say one thing, over the past two years it has greatly disappointed me, I judge not only on this occasion!!! Even in a snuffbox, you can find a book of comments and suggestions directly at the kiosk, and here there is a whole bank!! Then why such a branch at all if they cannot perform a trivial operation like closing or opening an account!!! In the near future, I will leave this bank as a customer!
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January 20
I am very satisfied with the service provided by this bank branch. The staff is always friendly and ready to help with any question. One day I had a small problem with the card, and it was promptly resolved right in front of me. Thanks!
See original · Русский
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