Sber Bank
134 reviews
June 12, 2024
Good service and adequate staff
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February 17, 2022
It's a disgusting bank, employees go back and forth, there's no one to call me, but they go with faces like they're working. I came in when there was one person standing. After them, five more came in and already left, but they still haven't called me.
A girl who, like, has to meet customers and help grandmothers press a button in order to get a ticket in the electronic queue, chooses from the waiting ones who she likes (I did not catch another criterion) and simply, without a coupon, it does not matter when he came, takes "by the hand" and serves.
When I asked what the hell I was waiting for for half an hour, she replied, rolling her eyes and looking like I was talking to her for the hundredth time - "YOU WAIT TWENTY MINUTES" - as if twenty minutes to serve a customer is never long. (Although, if you count, I waited 27 minutes, judging by the time on the coupon, given that when I went to the bank, there were two girls who needed to go to another operator at all)
When I was finally invited, it turned out that it was impossible to activate the card without an application (with a 2.5 rating on the Play Market). And it would be all right if this app AT LEAST WORKED. As a result, the girl registered me herself via a computer 🤦♀️Thank you for figuring it out in the end, of course, but I have never had such disgusting emotions after visiting the bank.
One star is a very high rating for such a service.
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8
1
November 29, 2021
The best bank. I came to pick up the finished cards at 11.45. The operator was called at 12.00. And this despite the fact that there were 4 clients in the department. Of the 7 operators (present in their seats), only two were occupied by customers. The others were busily moving their mice around the table and frowning at the monitors. These are the workers !!! Well done!!! All for the sake of the bank. And what about the client??? He can wait. They are at work, and if the client has entered the bank, then he has plenty of time. Let him rest, read posters about banknotes of 1999, etc. and so on. Well done, they take care of their customers. Now I will come in more often , take cookies and a mug with a boiler .
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6
1
April 29, 2022
Terrible service, 2 times in three days in this place, and I see the same picture, i.e. there are 10 people, 5 employees on the ground and it's only on the ground floor, I don't count the cash registers, and people go to only one employee, everyone else is sitting in place without customers, to the question from me they will accept it, they replied that your ticket to the operator *, and that's it, and then the funniest thing was, this operator took the number * and went somewhere. All the employees are sitting, there are no customers, there is a queue, terrible service, terrible.
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5
2
May 21, 2022
A smart bank with real service. This is not typical for Belarus at all. Whichever bank you go to with any question, you've lost a couple of hours. There are also many jobs for specialists, the queue of visitors is served quickly, issues are resolved promptly. I think this is one of the branches of the best bank in Belarus.
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1
1
August 26, 2024
A good bank and courteous staff
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July 18, 2023
A disgusting department. It is unclear who is sitting in the currency exchange window. 07/18/2013 I came to exchange Belarusian rubles for euros -they refused me, they said that I could go to another branch and maybe they would change what I want there. I asked what currency they could exchange for, they said that they would exchange for dollars in principle, but somehow differently according to their "rules" or "desire". Disgusting staff. Uninitiative. Unpleasant ones. I do not want to return to such a "department".
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2
February 13, 2023
A very nice girl, Yana. I issued a card, explained everything in detail and helped to sort out the mobile bank.
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3
November 8, 2024
The bank couldn't give me my money, just drove around the city in vain.
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2
January 10, 2024
2 people are working, it turns out terribly slowly..and it was dirty (thawed dirty snow/water underfoot)
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2
August 15, 2024
It is impossible to close an account through the application, and there are huge queues at the bank and the closing procedure itself is not fast.
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April 26, 2023
A very long wait... at 14:00 you come to a consultation, you leave at 15:00, there are few employees, there is nowhere to sit
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3
2
June 24, 2022
Disgusting bank, having opened an account and received a card, the Sberbank application did not work. An appeal was written three times to correct the inconvenience, two statements with specialists, one statement with the director of Sberbank. The director in this department, a woman, said so responsibly that they would help and control, but in fact zero. As a result, the problem has not been solved. It was beyond all limits! Considering that the card is premium, and when the restrictions on the card came, it was decided to close the card, but they refused to make a refund for the service. Considering that it was paid for 2 years in advance. There was a request to compensate for 1 year, which will not be used under the contract of services provided! They refused. No more foot for services to the disgusting Sberbank. That's how money is lost, I won't recommend this disgusting bank to anyone. Maintenance below the baseboard
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3
February 13, 2024
It's freezing outside, but it's hot inside... Polite employees.
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1
January 14
Everything went great 👍
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February 9, 2024
Everything is super, fast, clear
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2
1
July 31, 2023
Terrible customer service. There are always a lot of visitors, few employees and they work slowly. You have to stand for a long time waiting for customers to be served.
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3
September 26, 2023
Thank you for your attention, warmth and help. I wish you success.
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2
March 16, 2024
Good bank, good staff.
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December 5, 2020
A bank for robotic people, judging by the schedule, is a robot. Many people work on a schedule of 8.00-17.00 or from 9.00-18.00, with weekends on Saturday and Sunday. The question is how do they get into the bank? There are not many banks in Minsk, well, okay, you can put your own round-the-clock bill receivers, there are only 4 of them for replenishing accounts in residential areas. is it really difficult? But for this bank, it's probably not difficult. But if you are late with payments, then they are just so punctual, and it is not given to create conditions for people to comfortably fulfill the conditions of the bank. Take the same Technobank, it has inserted its exchangers in every 2 shopping centers, you can replenish your account there, the agro-industry has installed exchangers in almost every district and others. These exchangers work on weekends, so there is something to strive for, but looking at the bps- they have everything on the turnaround, they reduce their working hours and close banks. What kind of comfortable service can we talk about here.
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7
July 14, 2021
The worst bank!
To simply get a card, you need to download their application, enter your passport details, register and only after the bank contacts you within an hour you will be able to use the card! How many unnecessary actions?! And also in the bank branch at the terminal, it is impossible to make a payment via Apple/Samsung pay, after that I fell down altogether.
p.s. I do not recommend contacting a basement-level bank to anyone.
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3
2
July 10, 2022
I came to replenish Ross's virtual card.in rubles. The woman trained an intern in parallel and did not even issue a check at the end of the operation. Definitely not coming anymore.
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1
December 21, 2023
Always friendly staff
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1
May 25, 2024
A very good bank
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December 20, 2021
The most disgusting branch of the bank came to pay the loan, you will lose a huge amount of time to pay through the application, they take a commission and have to stand in line very badly that they cannot organize the work of the branch
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4
October 25, 2021
I will never come here again in my life.
The workers work like turtles. The electronic queue is a living hell.
Just a wasted 45 minutes.
The worst bank branch I've ever met in my life.
I recommend visiting it when all branches of all banks in the world are closed
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3
2
July 6, 2023
Young professionals also have a good attitude towards customers
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3
1
June 4, 2024
It works well
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November 3, 2021
I liked the customer orientation, they served me at the closing of the branch, promptly and politely! I wish it was like this everywhere!
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1
2
November 23, 2021
The bill acceptor does not work all the time, and it takes a very long time to fix it. And the operations I need are not performed at the checkout. It's better to go to another department than to try your luck here.
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3
2
May 19, 2022
The only cashier has the slowest employees. The coins are laid out for the best! So long that you can wait for the denomination of the ruble.
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4
August 11, 2021
The bank's working hours are from 9.00 a.m. At 9.00 a.m. one specialist works, the rest are idle. The queue is huge. You have to sit and wait for an hour. If you do not work from 9.00, then there is nothing to declare in the work schedule.
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3
2
November 29, 2022
I constantly use this bank, I like the work of the assistants and there is almost no queue
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1
1
April 20, 2022
We stood in line for about 40-50 minutes!
In fact, one window was working. There were also employees... but mostly 1 specialist took over.
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3
February 21, 2022
A good bank branch, fast staff service and quality of service.
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1
September 16, 2023
Conveniently located
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May 21, 2023
Poor service waiting in line for a long time
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1
1
November 25, 2019
This sad story is about how I tried to get a salary card from BPS bank for a week in an it country without being its client before.
To begin with, the card cannot be opened online. Only through a bank branch, where you sit in a queue of 3 people for an hour.
During the time you are sitting in line, another bank customer manages to put 9 thousand BYN in 10 ruble bills in the bill acceptor. At the same time, the bill acceptor decides to devour all the money and not issue a check, but issue an error. The funds have not been credited, there is no money. Service.
But if this does not scare you, then after waiting for your turn, you will be able to write an application to the card. However, for unknown reasons, you come up with a pin for the card yourself in your personal account on the site. Which "for technical reasons" does not work. They offer to use the application for this. And you can't log into the app unless you've called the bank and asked to authorize your login device. And this can only be done by calling (if you get through, they are always busy)! There is no way to get through the bank branches. Such a "security system".
Of course, they do not have the "courier card delivery" service either.
By the way, when I took the card, I sat in line for so long that the cash desks stopped working, but the consultants did not. Initially, I wrote a contract on the card with the condition of depositing an amount of 10p upon receipt. And of course I couldn't do it myself. Thanks to the consultant for paying it to me from her card via the info kiosk (she left the same amount in cash).
A double cheeseburger and French fries with McDonald's curry sauce, which are opposite the bank branch, have not been able to numb my pain from communicating with the bank over the past week.
And this is not the end of my story. I call 148, communicate with the robot, which tells me, "wait, the average waiting time is more than 5 minutes." And you don't wait five, ten, or even twenty minutes. I never got to wait. I broke the card and threw it away with such a service. I will never think of contacting the BPS again in my life.
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9
1
April 26, 2022
I respect this bank, I use the card and I get a lot of thanks from the bank.
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June 1, 2023
The queue was not big
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May 5, 2020
An endless queue of people that never stops. The average waiting time for a specialist is 40 minutes, if everything goes very smoothly. Perhaps I have never seen such a slow separation. And in terms of the quality of the bank's services as a whole, I am generally silent.
I put 1, because zero is not set.
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5
September 13, 2021
I sat in line for an hour and a half to buy currency, working day, Monday, one cash register is open, it is impossible
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4
1
November 24, 2021
A good department. I was surprised by the fast service
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1
April 17, 2022
A good bank. The only disadvantage is only one cash register.
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June 30, 2022
It is not specified where that on the last day of the month they work until 17 o'clock
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3
January 29, 2019
A wonderful bank. Fast service. Comfortably. If you come with children, there is a corner for them. Upholstered sofas. Boiler with water. Friendly service. High-quality work.
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5
July 28, 2022
slag bank, they can't communicate with people, it's impossible to download the iOS app, it's better to choose another bank
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3
2
November 20, 2023
Well
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1
May 19, 2022
A lot of people.The team is nothing.They try to
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1
August 24, 2021
Queue. There's a big queue every time. Overall a good bank
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1
1