It's a good office, we often go there because it's close to work. The staff are all polite, they work quickly, there are practically no queues. Recently, there have been more modern ATMs, which has made the service in this office even more comfortable.
There is such a department. Parking is not convenient. It seemed to me that the service for individuals was long, and the exchange rates left much to be desired. If you do, it's out of urgent need.
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Василий Лютов
Level 18 Local Expert
May 12, 2021
There are a lot of pleasant furniture for comfortable waiting, soft colors inside, although the waiting time lasts for an hour for a long time, but in general everything is fine. The staff is friendly.
I am dissatisfied with the service.
Pandemic. In this bank, the concept of distance does not exist (the room is small.there are a lot of people, the service is slow).
The hygiene of the cashier's hands is questionable.To close the account, my passport had to pass through the hands of three people, although it was enough to check everything from my hands.Irresponsibility towards customers.
I am not happy with the work of the bank.
The bank is located in the center, there are a lot of people and of all the cash desks, only one works
You have to wait for your turn for 1.5 hours
Where is your initial view ??
The employee leaves for lunch, be kind enough to give another employee as a substitute!!!
The bank's branches are located in the city center and therefore there are always a lot of visitors and therefore there are always long queues. ..there are not enough staff to work with visitors.
Queues, and a lot of staff who don't know anything and are constantly calling somewhere to find out what to do
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Aleh
Level 8 Local Expert
August 20, 2022
Unfortunately, the bank has reduced the number of branches in the city. Now the waiting time can be up to 40 minutes. The staff certainly tries, but it does not save.
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John Dow
Level 6 Local Expert
August 5, 2023
Very slow service, you can go in to change money and stand in line for about an hour.....
They serve customers very slowly, you need to wait an hour and a half to get a card (maybe you can make an additional window specifically for issuing cards🤗
Poor service, I came to get a card on Saturday, I waited for almost two hours, I asked if you would take another employee the day before, I received the answer that there were no more people
excellent Bank any consultation there was a case the ATM did not issue the money, the write-off occurred, they considered and returned the entire amount. I recommend an excellent Bank
When people learn how to use Internet banking, queues will decrease by 5 times
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Даниил
Level 8 Local Expert
August 20, 2019
Constant queues, when concluding contracts, they fill out documents for a very long time, it seems that employees have their own standards for the number of customers per day.