The employee to whom I got by appointment turned out to be very polite and competent, providing all the necessary information in an accessible and understandable way. I was pleasantly surprised by the level of service, especially his attention to customers and their questions.
I really like the Savings card. The "Thank You" program helps you save on purchases. Making a card online is simple and fast. Plus 3% per annum on the balance is a nice bonus.
I would like to express my personal gratitude to the employee Nadezhda D. (unfortunately I forgot my last name), who helped me. She is very responsive and patient. workplace number 5. May God grant you happiness and good luck. Thank you very much again
I came to the branch to close an inactive account left over from an expired virtual card that has been hanging for more than a year, and it is not closed and it cannot be done online. I've been waiting for more than 40 minutes. Of the 4 jobs, only 2 are working, and this is on Monday.
It's absurd.
I needed money for my studies, I took the first step on a loan. Everything was quickly processed, the money came to the card. Now I can study in peace and not bother my parents)
this is a place where you will feel like a truly important customer. Professional service, individual approach and convenient location make this bank an ideal choice for all your financial transactions.
Be careful when you apply for a new card. Employees do not warn about paid services that are already connected to it. Last month, they charged money for an SMS notification. A bank employee told me how to disable it, and I did it in full confidence that there would be no more debits from the card. This month, the same amount was withdrawn for the same service. I called the bank, and they explained to me that it was for the previous month, but this time that's exactly it. In total, I was charged 8p for a service that I did not consent to. In another bank, for comparison, they talk about such things immediately when making a card. I guess this is my sign not to spare the money for myself, otherwise someone else will get it. Well, thank you, very intelligible...
I was going to make repairs in my apartment, looked through different banks, the Savings Bank turned out to be the best loan offer, went to find out more. It is very convenient that the money comes directly to the card, and there is no commission for withdrawing cash from the card. They told me how to apply for a loan online. Polite and competent staff. Thanks!
Extremely slow service, half of the jobs are empty. Persons in the workplaces intended for customer service are engaged in various activities, but not customer service. The service time is 1.5 hours on a weekday afternoon.
A good bank, convenient services. There are very good staff in this department, they delve into the needs of the client, help with advice and business. I apply there with pleasure.
The bank is very pleased (especially recently) with its service, attitude to customers, and reduced waiting time. The staff is very friendly and attentive to the customer.
Excellent service. Always fast service, never had to wait long — 5 minutes maximum. The staff is polite, they will help where necessary, answer questions about cards and bills.
I want to thank Natalia Astakhova, personal manager of the DSA Development Department, for her attention, professionalism, clarity and communication. With thanks to L. N. Boyko.
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Иван Колоцевич
Level 5 Local Expert
January 14
I am very satisfied with the services of this bank! Fast and convenient loan processing (online), excellent online support. I recommend it!
The bank is a test of nerves for strength. Their constant program updates do not allow them to work normally. Technical support is needed after the update, where to get through is another matter (waiting time - the bank day for making payments will end)... and as it is, the bank provides courteous service.
Excellent specialists, friendly and kind attitude of the staff on the first floor. On the second one, rude employees come across. It's good that she's the only one so far...
There are few information centers in the city where you can put money on a card , and also workers work very slowly for the 1st time , you can lose an hour in the queue (electronic )
I wanted to take an installment card from them in order to buy auto accessories at one of the car dealerships in Grodno. There was money for them anyway, it was just that the car dealership cooperated with this bank and it was possible to take these accessories from them using a Fun card in interest-free installments for half a year. They collected a lot of data, said that they would report the result in a week, as a result, two weeks later an SMS with a refusal came. In general, I am not a supporter of installment cards. But the same MTB bank calls itself and offers to take a Halva card from them. After such an attitude, this bank is on my blacklist, although before this case it often turned to the services of BPS-Sberbank branches. I do not recommend this bank to anyone.
A commercial establishment that has long outlived its usefulness. There are no interesting products or offers. It is only a matter of time before the Euroopt will appear in its place).
I contacted you about the loss of my pension card.Such polite , respectful , balanced , friendly specialists, very competent.Having come to you, I don't want to leave.And when you leave, you feel as if you have been in a World of goodness and harmony.Thank you.