Hello.I do not advise you to go there.The people who work there are not people, but robots, apparently.I am far from home myself, my wife's car broke down (and she really needs it, to take the child).I ordered a spare part, which, by the way, cannot be bought anywhere in Belarus.I found it in Yekaterinburg.They sent it through SDEK.They asked for my full name and sent it (I didn't know that my wife's full name was needed).As a result, they did not give her back, even taking into account the fact that she showed her passport with a stamp and I was in touch at that time.Now without a car and without spare parts for a month.Thanks to the employee (I hope you're reading this).Good health to you, comrade soulless robot
A terrible point of departure for parcels. The staff and service are terrible. There are never large boxes (only up to 12 kg). The service staff is rude, you have to carry the parcels yourself. Rude, arrogant (especially one person there didn't say her name, they don't have badges)- these are for dismissal. I have already sent a lot of parcels, about 20.There is no service like this anywhere else. Shame about the recruitment.
The Department's disgusting work, Couriers do not work, parcels are not picked up or delivered on time, Employees are rude if you call them, they hang up on them, Refer to each other, ask them to find out everything at tech support, they ask tech support to find out on the spot, They do not wear badges, they hide information about their name so that people leave complaints to me later, In general they do not work well I recommend it. If you want to send something here, you will have to wait a very long time.
I use a good PVZ all the time, the entrance is generally good. Within walking distance from bus stops. The staff is friendly. They will always prompt and explain what and how to arrange the parcel correctly. Convenient work schedule.
This is the third time I receive a package, and the third time the problem is in Mogilev at this point. I just hope that the workers will get it all back in double size.
Great job, everything is always fast and clear. The staff is very friendly and helpful. The location is also excellent, in the city center, you can get there and walk without any problems.
Terrible service, especially in this department. The staff is inexperienced, does not know how to fill out the documents correctly for a foreign passport. Transportation, as a result, simply skips customers with this request. When the Tbilisi branch was closed, they wanted to arrange everything for the staff in Mogilev, and give out a ready-made track number, they simply refused to serve us, literally putting us out the door. I am very disappointed with this delivery service, or rather specifically with this service branch.
I called the office to find out about the delivery of the parcel. The girl answered very politely and said the phone number of the delivery service located at 178 Krupskaya St.. But I didn't have the number saved, so I called again. The same girl calmly repeated the phone number, so I would like to give the highest rating. Thank you for your service.
Faster by pigeons than by this company.
The on-duty answers of employees to questions about delivery generally kill: "we will clarify the issue in the office, it will take 2 days." 2 days for what? To send my parcel by mail?
We haven't been able to reach SDEC for several days. We do not live in the city and it is problematic to get to the office.
It turns out that it is impossible to find out the work schedule in any way.
Changes in the schedule are also not informed anywhere. As we were told: "All schedule changes are on the door!". Thank you, but we can't go back and forth to find out the work schedule from the office door. It's more convenient for us to call. We are busy people and there is no time for empty trips.
Either pick up the phone when people call and don't reset. Or place the work schedule wherever the client contacts you. Thanks!
See original · Русский
5
Эма
Level 4 Local Expert
December 26, 2024
I would give 10,000 stars, but unfortunately, there are only five.
Amazing girls worked on 12/26/2024
It took us a long time to get all the boxes to fit, thank you very much, best employees!
See original · Русский
Знаток города
Level 16 Local Expert
April 22, 2024
08.04.2024 a package was sent to me from the Russian Federation. I am waiting for an arrival notification. No and no, I'm tired. There is no notification. 17.04. they call from this institution and say: the paid storage begins, will you pick it up or will we send it back? I'm shocked. I ask: why was it not notified? Answer: the notification was made by the computer in VK. I answer: I did not receive a very urgent package, I was waiting for an SMS notification, as it always was. It's useless, like peas against a wall! In general, SDEK employees do not care, they are trained in duty responses, blaming the client for the incompetence of SDEK. I returned from a business trip, received a parcel, and paid for paid storage. To my remark: you would at least apologize for the problems caused, disrupt the delivery, impose paid storage. The answer of the madam from the SDEK on Pervomaiskaya: why should we apologize for our computer? The curtain! Never set foot here! PECK, DPD, Business lines, Baikal Service, Boxberry, pigeon mail, yes, anyone, but not this office under the name SDEK!
The case was on 30.05.2023 .My mother (who came from another part of the city) had to send me my school certificate by parcel size S from this point, which was refused by an employee of this point. She assured me that this is a security and the certificate is sent ONLY in an ENVELOPE, which costs 2 times more expensive than the parcel.I contacted the support service, where several employees of this company talked to me, and everyone said that this was not a problem.As a result, I lost my time!!!! If my case goes wrong on this occasion and I don't have time to file the documents in time, I won't just leave it like that! The girl is completely incompetent, works according to fictional rules!What does SDEK substitute for his company, and forces customers to turn to a competitor!
Everything is fine, but the prices are too high, you can buy cheaper. Also, managers are not quite familiar with the list of products sold in the catalog and have to go to the top managers of the company.
I am disappointed with the attitude towards customers at the point on Pervomaiskaya Street. A colleague with a passport was supposed to receive my order.Until today, my spouse or friends ALWAYS have a passport or a photocopy of it (when I'm away) in ALL of THEM!!!!!! My orders were received at normal points in the city, whether by EUROPEAN POST or BELPOST.What came into the girl's head at the checkpoint today is not clear.Is it possible that a person who entrusts his personal data to another person is not sure of his decency??? Write next time in Viber when you send an SMS that the order has been delivered and that ONLY a PERSON WITH THEIR PASSPORT will receive this order.
Quick acceptance of parcels. Basically, it takes no more than 5-10 minutes to visit this point. Everything is fast and convenient. That's why I come here, despite the fact that there is another office closer to home.
I always use this service to send and receive parcels from the Russian Federation. I am satisfied with the work of the staff, there have never been any problems in service, in principle, I am satisfied with the speed of delivery.
The parcel from the Russian Federation arrived to them on 04/05/2023, today it is already 04/10/2023, but they still have not notified about the arrival!!!!!! I found out about the receipt myself when I started worrying about where the package was!!!
The work of the operators and the girls who sit at the reception and delivery of orders is good, but the courier's work is disgusting, he does not do his job, the delivery of goods is constantly shifted to other numbers. Although the parcel was already at the pick-up point . The courier's work was paid for! As a result, I had to go for the parcel myself.
I bought supplies for work in Krasnodar. I paid for them, paid for the shipment to Mogilev. The guys sent them to me. I'm sitting and waiting. It's been over a month. I arrived at the office of the SDEK transportation company on Pervomaiskaya str. 1 in Mogilev. And they tell me that my parcel has been sent back. Well done, excellent service. It is easier to send my things to an unknown place and to whom than to contact and inform about the arrival of the parcel, well, or just put them and not send them in an unknown direction, despite the fact that the delivery, I repeat, is paid. In any case, the owner will show up and pick up the parcel. I use it constantly because
I have never seen such nonsense. The office of horns and hooves. I do not advise you to get involved.
There have never been any problems in receiving or sending parcels. The only thing is that the parcels are going for a long time. I would like it to be faster :)
Fast delivery of shipments, reasonable prices. The staff is competent and very friendly. They observe all security measures during the pandemic. The best courier delivery company in the city.