The parcel did not arrive at the specified time, I called to find out where it was, they said that they had sent it to the main office in Minsk, it was unclear why they did it, like a mistake, they assured me that they had contacted them and I would be able to pick up my cargo in the morning. In the morning, the parcel went back to Moscow... What is this all about !!??
Now the parcel is rolling between Minsk and Moscow (Domodedovo) It's been 5 days now.
I will have to pay for the delivery, and then when something is decided, perhaps, but this is not accurate, they will call me and tell me how much they will compensate.... I don't understand what I have to pay for. For not bringing the item at the specified time? Because I organized all the cases by the time the package arrived and then everything had to be postponed? I probably pay money because the parcel is held hostage by them ...
They can verbally help with memorized phrases by a single number in solving the issue, the callback on the site does not work, nothing happens with a personal call from the site - it's just a fiction to give solidity.
I will try not to use the services of this carrier anymore. For example, Energy provides services twice as cheap and of better quality (so far there have been no problems)
Excellent department, friendly staff, already recognized by sight, remembered by first name and patronymic) Everything is fast and qualified.
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1
Yura Minsk
Level 12 Local Expert
November 3, 2023
I have been applying for a very long time and was satisfied, we are all people and we need to understand that working with people is, in principle, not an easy task.
The office is small, according to Yandex map it points to the center of the building (and it is large and long) in fact, the entrance is located from the end of the building closest to the subway (or Fahrenheit, whichever is more convenient),
I picked up the order at 16.30. I was alone. I called the order number with an SMS. We printed out the form. I entered my passport. The order was issued.
Due to incorrect geometry, I did not find the building in the dark. It was closing time (half an hour), I couldn't get through on the phone.
But the next day they agreed to give it to a relative on a passport, I do not fit comfortably into this schedule myself. The administrators are friendly 🙂
Due to the long weekend in Russia, we had to wait a long time for delivery. In general, I am satisfied with everything, the parcel arrived without damage.