If it were possible to give a rating with a minus, I would put -5.
First of all, the doctor ate right in the examination room, not even during lunch. Even in the state polyclinic, doctors do not allow themselves to eat in the office.
Secondly, Customer service + disregard for customers, especially when you order lenses for this particular optics at this particular address. When I was still told in plain text to personally call in a week or two and pick up the lenses (order).You call them every week and ask if they've arrived or not, and they don't know anything. When she called the second time, she didn't even have time to finish, as they simply dropped the call without explaining anything and sent her to call another optician at Gorky. But there were no such lenses there either. Draw conclusions about whether it is worth going there at all and paying such money with such service.