We celebrated the wedding on 07.01.2017. Initially, we communicated with the administrator Victoria (about two months before the wedding). I asked Victoria several times if she would be at the wedding or if there would be another administrator (because I read reviews that administrators changed and some points were missed). Victoria told everything very beautifully, assured that she would be there and everything would be on top.Also, when we looked at the restaurant, it was cold in it and we were assured that there was a boiler room and the hall would be warm. As a result, when we came to make the menu, there was another administrator - Karina.There are no pretensions to Karina, but Victoria acted very badly, without even warning in the end that she would not be there.
On the day of the wedding itself, it was sooo cold in the restaurant!!!In general, it was impossible to go to the toilet (if they even breathed in the hall, then there was a terrible beater in the corridors and in the toilet).Apart from the fact that it spoiled the impression, half of the guests and myself are lying at home with a fever right now. Due to the cold, the food also cooled down very quickly and the hot was hot only for the first 5 minutes.Those who did not have time were late.
Also, the decorator did not do everything as agreed.
Initially, there were very good impressions about the restaurant, but now I conclude that apart from a beautiful hall and beautiful speeches to lure customers, there are no advantages in it!!!
The wedding was celebrated on 07/23/2016. The restaurant is very beautiful, all the guests were delighted with the beautiful hall, and from the super gift of the restaurant (dancing boy with gigot).The kitchen is very tasty, the food remained and they gave us everything home, including alcohol, thanks to the administrator Karina for controlling everything, the staff is very nice and polite.Of course there were some nuances, but in general the wedding was on top!Except for the decorator Valeria:the presidium was not decorated as we agreed, the covers on the chairs were dirty and some with holes, the skirts on the tables always fell off, the year was incorrectly indicated on the seating chart (instead of 2016 it was 2017) this is generally a horror, and at the same time she charged us more money than we needed, since the number of guests decreased, at first 70 people were ordered, and there were 62, but she took the money for 70!!!!I don't advise anyone, unless of course you want to spoil your holiday!
I would like to leave my feedback (especially for those who plan to visit this institution).To say that you are overwhelmed by negative emotions is not to say anything.So, we visited for the first time 3 years ago, we really liked everything, especially the kitchen.Therefore, this year we purposefully ordered an event at the Hearth.During the event, it was clear that the table was half empty, the portions were tiny, the slicing was salty, it was impossible to eat, one of the salads was spicy, and the portions remained.And the dolma is 1-1.5 mach in size.2 cm?What's it? A separate conversation about the service, dirty plates were not cleaned, ice cream was served without spoons! referring to the fact that 2 weddings are still taking place and there are not enough spoons!Then they brought clean plates and left them, saying who needs to take them.When the ice cream was ordered, the waiter was gone for a long time.What was my surprise when he just stood and watched the performance at the wedding while serving.People were waiting for the order in the hall.I'm just shocked by all this! Therefore, I would like to tell you, warn all those who plan to come here.I made a conclusion from everything, after 3 years the restaurant works neither on quality, but on quantity.Constant events , everything is put on a conveyor belt.I am more than sure that the stated weight in the products does not correspond to reality. It's a shame that for the same money in another institution it was possible to celebrate with a different result and mood.I DO NOT RECOMMEND IT TO ANYONE!
See original
A
Anonymous review
September 28, 2015
09/6/15 the wedding was celebrated in the upper hall.
After looking at other restaurants, I still returned to the Family Hearth. I chose this restaurant because 3.5 years ago my sister celebrated her wedding there and we really liked everything then! And I was sure that everything would be fine and there would be only good memories, BUT... I made a very big mistake in my choice.
I was very disappointed, amazed and upset by the work of the decorator Valeria!
Exit ceremony. Instead of the promised gorgeous arch with flowers and bows in the color of the wedding...there was a poor bald arch..white in color..with purple flowers! (the wedding was in mint peach color). And there were no promised columns with flowers!!! In general, the exit ceremony failed ((( There was no promised pen for painting!!! It's good that we had a pen in our wish book..Otherwise, I don't know what we would have signed with! I couldn't even imagine that Valeria would turn out to be such a responsible person! There was always only one answer to my calls - I promise to call you back! But no one called back! And the day before the wedding, when the last details were clarified, Valeria stubbornly insisted on her decor options and ideas, although we discussed everything back in July! I was dumping pictures of her own work..but then, the day before the wedding, I hear: "this is the old version...It's not very good..it's not lush..I promise everything will be beautiful." And in the end, everything was not what I asked for! As for the hall. We agreed on a mint-colored skirt in the presidium, as a result - a peach-colored skirt.
There are tiny patches of mint color on the tables of the guests, they are barely visible (although in the photos that Valeria showed there are wide stripes).
The vase for the bouquet was not brought! When they told the waiters for the vase..first, they brought some kind of incomprehensible container..It was only after a while that they remembered that there was a vase somewhere. Mirrored mini-columns were also promised for the presidium...We never saw them.
I was no less upset with the seating arrangements of the guests!!On the eve of the wedding, I dumped everything in detail...I even made a picture so that there would be no confusion with the tables..but..The numbers are all messed up..as a result, the guests were not sitting where I wanted them to be! When Valeria called and asked why the seating was not the way it should be... she and the administrator Karina began to turn the arrows at each other, who was to blame, and who rearranged the numbers. And 1 person was missed in Malbert!! And they wrote only the last name of another one!!! They also charged my mother 200 UAH more! Well, then they brought them back! But you need to be more careful!! I'm getting married! Why should I worry and get upset about this on my wedding day?!?! I did not receive any response from Valeria to all my claims and was added to the blacklist. All my comments in the wedding studio "Lyubimaya" group have been deleted. I think this is very low, unprofessional and irresponsible! I haven't heard a single apology, regret, or explanation for why the job wasn't done! Never contact the decorator of the Family hearth – Valeria! Everything is beautiful in the photos, but in life – I didn't do anything promised! I look at the photos of other brides who have had everything done beautifully..and it seems that Valeria did not try, because we did not order bottles, glasses and other decor from her, but did it ourselves. And they did not cooperate with her florist, but ordered the bouquet and composition from their florists. It's just beastly.
The music table was locked at the very end of the hall!We had live music! As a result, the guests did not even notice that someone was singing.
As for the restaurant. There are no complaints about the kitchen. Everything was very tasty!
But the service is, to put it mildly, no. There was supposed to be a buffet before the exit ceremony! As a result, the guests just stood and waited! There were no waiters in the gazebos, there was no one to open even the champagne!!! And where was the administrator Karina, who was supposed to control everything?! There was no buffet at the end..but the sweets from the buffet disappeared magically, although they were promised to be put on the table for the newlyweds later. The loaf was strangely missing after the exit ceremony! I was surprised when I didn't find him on the podium!
Thanks to the administrator Victoria, who found our loaf the next morning and we took it safely!
The officials are not heard or seen. The presenter literally ran after the waiters, trying to find out when the hot food would be served in order to calculate the time of the contests. But the waiters froze to put it mildly!
Thanks to the waiter Khayyam! He managed everything and quickly responded to all requests.
They asked the baby to serve hot soup immediately upon arrival. They were waiting for him, waiting for him..then they went to look for and pick up themselves, to which they heard a dissatisfied "I'll take it out myself!" from the boorish waitress Yana! Where is the smile on your face?! I'm having a holiday! She also served the Presidium. Where did they get it from?.unclear. It's like the first day is working. The witness didn't have a fork for half the evening..and no one moved. It was necessary to ask all the time to pour juice, bring wine, bring water, etc. I didn't know there was self-service in the Family Hearth! They poured themselves alcohol, juices, and water.At my sister's wedding, the waiters did all this themselves, there was no need to ask for anything!What also struck me was the answer of the same waitress Yana... I (the bride) asked to bring ice..What did I hear: "Well, it's unlikely, because yesterday there was a big wedding and probably all the ice was used up.". Ice! I paid a lot of money for the wedding, but they didn't give me ice! What does it mean there was a big wedding?! The presidium of the youth did not serve potatoes on the second hot serving! How so?! To the question: where is she? The answer was: "Oh, girl, to be honest, I do not know, probably someone was given more. "What kind of service?!? The stuffed fish that remained and stood on the table was then taken away and it disappeared. When the fruits were taken away to be cut, half did not come back and no one returned them. Several bottles of wine were also mysteriously missing. Surprisingly quickly, all our imported water ran out. At the end of the evening, the waiters began to quickly take away the half-eaten dishes. When mom said that we would pick up, the waiters said that they would not give the salads away! How is that?! We paid money for it!!! Mom asked several times to put the wedding cake in the refrigerator!!!
The administrator Karina saw 3 makisimum times in the hall all evening and then glimpsed! Where everyone got lost is unclear! At her sister's wedding, administrator Victoria was in the hall all the time and controlled everything.
The guests were very hot and when asked to turn on the air conditioner, they opened all the windows, they said that the air conditioner would not help anymore! This is taking into account that there were children in the hall, and in some places the window sill is just knee-deep and you can easily fall out of the window.
There was no soap in the toilets! Soap! Moreover, they asked to bring it, but the request was ignored! I want to wash my hands in a snow-white dress before I sit down to eat! And not just me. How does it feel to sit at a table with dirty hands? And then it's wonderful and fun for everyone to go to the hospital with poisoning. When the toilet paper ran out, of course, no one brought it.
I am very upset that my wedding went like this! And, unfortunately, I will not be able to live this day again. I would really like to write a good review after the wedding and have only good memories and want to return to the Family Hearth again…BUT there was a very unpleasant aftertaste. Maybe the problem is also that the receptionist Karina worked for our wedding, not Victoria! After all, Victoria was at her sister's wedding and everything was on top.Now I definitely won't recommend this place to anyone. I don't want anyone to feel what I feel. I never thought that after the happiest day of my life, a wedding, there would be so many bad memories.
Do not see good reviews on different sites and VKontakte. After all, all bad reviews are immediately deleted.