There are few seats in the hall for those waiting, a paid toilet is one thing, and there is a fan for the entire station. The staff does not help with loading luggage for X-rays, it is not possible to climb with a suitcase to the second floor - there is no staircase provided - there is no ramp inside.
The wagons are old, there are no toilets on trains between Russia and Kazakhstan ( most likely, there are none anywhere) The coupe is the last century... and in the reserved seats (there is not even toilet paper all the way, I drove for 17 hours, they never hung up, although the formation was in Novosibirsk)Such a prosperous country.... ☹️