All hotels in Zakakhstan are one big joke!))) A sea of pathos and a terrible finish, just take a closer look)) Kazakhs do not know how to build from the word at all)
The service does not match the price, a meager breakfast, bathrobes can already be thrown in the trash, the rooms are small, I do not recommend for this price
we arrived at this hotel at 6 o'clock in the morning, according to the ill-conceived rules of the hotel, check out before 12 o'clock in the afternoon, even if you arrived in the morning, we were off the road, we need to rest and agreed at the reception to check out at one o'clock in the afternoon, but we are charged the full cost per day is 33,000 thousand tenge, although we stayed in the hotel is 6 o'clock, ok, in the morning we go to the shower, there is a shower cabin in the room without fences, the water just does not drain, as soon as the water was turned on, it spread all over the bathroom, our room was on the second floor and as a result the water flowed down to the reception 🤦♂️
it did not work to take a shower, we go down to the reception we ask for what reason we are given a room where the bathroom is not working properly, in response we were told that they did not know anything about this, to our indignation about this situation they simply replied "no one runs over you for this water, moreover, we allowed you to stay in the room not until 12 but until 13.00"😂😂😂😂😂 No comments is easy!
dear management of this hotel, to put it mildly, it is outrageous and before opening a hotel you need to understand what service is, you were in this charade for the first time and never set foot again!