If we evaluate only the treatment, then I would put 5, because pools with hydrogen sulfide water and mud are available for a low price, we came many times, there was always a positive effect. Excellent herbal tea after the procedure, especially with honey. It's simple, because you shouldn't expect everything to be like in a comfortable SPA. The staff responsible for the procedures is friendly and has not changed for many years. The massage is good according to the reviews, the prices are reasonable, but we did not use it ourselves.
If we evaluate the hotel, then with a stretch of 3, but rather 2. We were the ones who lived in standard rooms, not economy. I can't imagine what's in economy. The rooms look like they have everything, we even had plumbing. But, the numbers are not particularly supported, and of course this affects the appearance. We lived in winter, on the 2nd floor. In January 2025. Heating, like in many places in Abkhazia, is not normal, only air conditioning, but this is expected. The hotel was dirty because it was rarely cleaned. On the ground floor, the hallway and the shared kitchen stank of unknown things, but the smell was very depressing and spoiled the mood in the morning. The kitchen is equipped with minimal equipment, there is a gas stove, but there is no gas, a two-burner cheap electric stove is clearly not for a common kitchen. There is no hood above the stove. There is one kettle for all rooms in the shared kitchen. There is no kettle, no glasses, or even a toothbrush cup in the rooms, and it is clear that there is no soap or shampoo. The kitchen is dirty, it's clear that they ask vacationers to clean up in the ads, which we did, swept the floors, washed the tables and took out the trash. Because no one took out the trash from the kitchen. The cleaning lady rarely comes, probably once a week. The furniture in the rooms is in a sad state, it still serves, but of course there is no view. In general, if you are completely unassuming and you need procedures, then it will be fine. I think we will come for treatment more than once, but we will never settle with them.
We stop for a few days every year. Friendly staff, healing water, mud. The rooms are modest, but there is everything you need, there is a shared kitchen, you can cook dinner in a hurry, a cafe is open during the season. I ordered my favorite okroshka. The prices are adequate . After taking the procedures, you can drink tea on mountain herbs, as well as buy it with you.
A very beautiful hotel complex. Good rooms from economy class, etc. Good canteens and cafes on site. There is a river and a spring around. And a magical Hydrogen Sulfide source..